All Good Roofing & Additions
About us
All good roofing & additions has been serving the Austin and Surrounding Areas since 1995. We regard quality and customer satisfaction as a basis for all of our work. Only the finest national brand products and advanced techniques are used. Our supervisors will inspect your job at its critical stages to eliminate confusion and errors. Any defects in material or workmanship will be corrected at our expense when called to our attention.
Business highlights
Services we offer
Residtional concrete additions, and patios. Additional Services - roofing, and room addition., carport, driveway, flat work, patio covers, walkway
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 3% | ||
| 5% | ||
| 5% |
I would use All Good Roofing again.
"Thank you so much for your kind review, [Member Name Removed]!!!"
"To find our customer was dissatisfied with the job came as a surprise to us We have been in the Home improvement business a long time and rely on customer communication when they feel something is not quite right. We worked with her and her scheduling so that she would be there to inspect and approve the forms as the work progressed. The “unsupervised, unqualified” worker is actually our Concrete Foreman, who has years of experience and can read plans and diagrams. When the customer pointed out items she was not happy with during the framing and forming, we went to great lengths to change them (within reason) and appease her. Again, the customer had the opportunity to voice her concerns or opinions instead of approving the forms and allowing the concrete to be poured. The total project diagram was included in her original signed contract. (including the easement part of the driveway and the sidewalk ) We always inquire about irrigation systems and help the customer by referring reputable companies to relocate or cap off sprinkler heads when we know it will be in the area of construction The customer has not contacted the office regarding any “buckling” or even that she was not happy with the completed work. In fact , she showed no concerns in the layout until the job was completed and balance was due. We work very hard to accommodate our customers in improving their homes with our services. Unfortunately, as in life, there are times of misunderstanding, but we strive to do everything in our power to resolve the issue with the customer. Sincerely AGR"
"we dont do work in AZ THIS IS NOT OUR CUSTOMER"
I knew I wanted some kind of cover or pergola but wasn't really sure what, and was at a loss about a cost efficient way to deal with the slate. I must have called 10 deck and patio companies and the majority of them would not return estimates or were very unhelpful in coming up with a solution for me, or wanted to do a $25000 makeover.
I found All Good here on Angie's List and was impressed with the variety of covers on the website. Mark arrived and immediately his mind began churning. He suggested that we pour 3 inches of concrete directly over the slate, and install an aluminum patio cover complete with three fans. He also gave me ideas for 'phase 2' of the project.
The concrete guys were fast and professional and cleaned up after themselves.
We absolutely loved Paul and Tracy, the husband and wife who installed our patio. Our children adored them. Paul went above and beyond, installing a new piece of wood on my door and a matching porch light on the garage and hooks for my plants. Tracy is a horticultural guru and gave me much advice about my yard, and they even pruned my lemon tree for me. Y'all, they brought us fresh eggs from their chickens! At the end of the job, they arranged the furniture back on the new patio and left it spic and span.
Mark was very professional throughout the entire process and everything was done exactly according to plan.
This was a lot of money for us, and therefore we were nervous that we would not be happy with the result. We are thrilled to say that it exceeded our expectations.
Over the weekend, my husband and I decided not to go through with the patio project due to a change in our financial priorities, so I called All Good on Monday morning to cancel our appointment. I spoke to the receptionist and asked to cancel, and she immediately put me on hold and transferred me to Mark. After I explained the situation and told him I was canceling our meeting, he inquired about any other estimates we'd gotten, speculated as to my budget, and told me that I wasn't giving him a chance. I repeated that we weren't going through with the project, and still he persisted. He was giving me a very hard sell and putting me on the defensive, so I told him once more that I was canceling the appointment and ended the conversation. His manner throughout was patronizing and off-putting. Based on this interaction with Mark, I would not recommend doing business with All Good.
"We sell home improvement, we are home improvement consultants, when a customer like this has expressed their frustration because they have received prior estimates that are out of their budgets. We try to express to them that we do different things here that may be an opportunity for them to get one at a lesser price. Customer seems to be very stressed out at the time we are talking, didn't seem to want us to take a chance and show the different avenues. We were just trying to help them out. We don't understand when a customer hasn't received service from our company why they would post such a dramatic report. or why this can take place against out company. We are listed A+ with BBB, have a good rating with Angie's List and we give free estimates and consultations with our customer. We work on high volume instead of high prices. We were merely just trying to help. Thank you for the opportunity."
"Regarding this customer, it is obvious that no one knows who broke what underground where the customer ordered the work. We are a concrete contractor and we express to all our customer that any sprinkler system underground in the area of construction is the customer's responsibility to remove, we even go as far as to refer them to a certified sprinkler company prior to scheduling our work so that this is not an issue."
"We believe this customer has the wrong company and is not a customer of All Good Roofing. When we go to a location we do the measurements and get the information for the estimate on the spot. We do not have several people involved (with the exception of the Secretary emailing and contacting the customer to make sure they got the email) only one person does the estimate. We have contacted Angie's List in regards to this review."
Licensing
State Contractor License Requirements
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