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ALL AMERICAN WASTEWATER SOLUTIONS, LLC
Electrical for Home Addition or Remodel Installation, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Austin’s favorite septic system company since 1982 serving Travis County, Hays County, Westlake area, Williamson County, Georgetown, Bee Caves, Wimberley, Lakeway, Caldwell County, Del Valle, Manchaca and surrounding areas since 1982. We are licensed and provide the following services: Pumping of septic tanks, Repairs & Maintenance on old & new systems of all kinds and types, Aerobic Maintenance & contracts, Residential and Commercial new Installations. If this is your first experience with a septic system, you probably have many questions regarding how much a septic system costs, aerobic maintenance, repairs, how often you need to pump out the septic tank, or “I’m buying a house that has an existing septic system, so what do I need to do?” Let us help you. Our qualified and experienced staff can handle all aspects of the job. We are licensed and insured for your protection. We pride ourselves in being helpful, super experienced, detail oriented, and offering personal service and quality work. Our philosophy is to treat customers the way we wish to be treated with the knowledge that we have in the industry. On site sewage facilities have a wide range of prices for new systems, repairs, and maintenance, therefore it is imperative that you work with a company that you trust, that is licensed, fully insured, knowledgeable and experienced. All American Wastewater Solutions LLC has years of experience, education, and training that works with property owners, realtors, engineers, registered sanitarians, inspectors, builders, general contractors, remodelers, architects, civil engineers, relocation companies, and the Health Department.
Business highlights
43 years of experience
Services we offer
Aerobic Maintenance & Provider, Backhoe Work & Profile Holes., Collapsed pipes, Drainfield rejuvenation, Hydrojetting, Installations, Pump Replacements, Real Estate Septic Inspections, Repair Specialist, Septic Tank Pumping, Site Evaluations, Tank lid replacements and tank refurbishing, Troubleshooting, and Septic Designs Available
Accepted Payment Methods
- CreditCard
Reviews
4.7103 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 3% |
Showing 1-25 of 103 reviews
Bruce M.
Oct 2020
I was very satisfied with the service that they provided.
Christopher G.
Nov 2018
Vince Sullivan, owner of this company, and his wife Judy Sullivan refused to do the work I paid the inspection fee for $250 to be applied to the contract for the work on the septic and drain field. We paid on Oct. 18 and I called on Oct 26 and 31st to get a status from anyone but only Joan the office clerk responded with an "uncomfortable" to do the work as their excuse. The company lacks integrity and a moral obligation to the work with. Their office number is 512-282-3889 and I would not call this number or Vince cell phone because no one answers or returns calls. I will take this to the next level and get my money returned. I will report this company to the BBB.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"To summarize, we hold the right to refuse to work with customers that we feel uncomfortable with. We did not and do not have any type of contract with this person."
Jodi P.
Oct 2018
Very professional. I needed to find a good septic team to call on and was very happy. Will recommend for sure!
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for the A ratings and kind words regarding our company. Glad to hear that you are happy with us! We pride ourselves with being helpful and knowledgeable in our industry and will be glad to help in the future any way that we can. Judy Sullivan Managing Member"
Monica V.
Sep 2018
Excellent service. Vince demonstrated outstanding knowledge and skill, and proved very trust-worthy. Joan in the office was professional, patient and provided accurate and in-depth information. Dylan and the rest of the work crew were very polite, hard-working and careful on the property. Very stressful situation and so we definitely appreciate and recommend the great work All American Wastewater Solutions provided for our home.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for the A ratings and kind comments regarding the work that we did on your septic system. Those kind words means a lot to us as we strive to go above and beyond the call of duty with every single customer. We believe in treating people the way we wish to be treated with the knowledge that we have in the industry. Let us know if you ever need any septic pumping etc. in the future as we are a full service septic system company. Judy Sullivan Managing Member"
Charles D.
Apr 2018
Vince was on-time and on-budget. He and his 'trainee' got to work and got the job done quickly and efficiently. This was our second time to use this company and service. I don't rehire folks who haven't done a good job in the past.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for the A ratings regarding the work that we did for you. We appreciate you taking the time to rate our company. This means a lot to us. Vince started this company while in college in 1982 and we are starting on our second generation and passing the years of experience and morals and values onto the next generation. Judy Sullivan Managing Member"
Raymond A.
Apr 2018
Well done.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you so much for the A overall ratings regarding our company. We appreciate you taking the time to rate us on Angies list. We are a full service septic system company and will be glad to help you any way that we can in the future should you need our services. Judy Sullivan Managing Member"
Karl N.
Jan 2018
See description above. They couldn't address my ultimate problem but I would use these guys again in a heartbeat for any septic issues beyond a simple pump-out. Their fees are reasonable, given the amount of work and equipment they brought to bear, though nothing septic seems inexpensive.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for the A rating and kind words regarding our services on your septic system, as that means a lot to us. We pride ourselves with critical thinking with the knowledge and experience that we have in this industry. Judy Sullivan Managing Member"
Kay R.
Nov 2017
Great workers. Was very happy with the service and they were good to work with.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for the A rating with Angies list regarding our company. That means a lot to us. It was a pleasure working with you as well. Its so nice to work with nice customers! :-) Let us know if we can help you in the future as we are a full service septic system company established in 1982. Judy Sullivan Managing Member"
Jane M.
Jul 2017
Excellent service
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for taking the time and reviewing our company on Angies list. We pride ourselves in being careful, knowledgeable and detail oriented with the work that we do day by day. Judy Sullivan Managing Member"
JoAnn B.
Jul 2017
Wonderful! They did an extremely thorough job, and explained everything along the way. I would absolutely hire them again, and recommend them to anyone who is having septic system issues.
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"Dear Customer, Thank you for taking the time to review our company on Angies list! We believe in treating people the way we wish to be treated with the knowledge that we have in the industry. We care about our customers and strive to always go that extra mile with every single customer. Our company was founded in 1982 and we pride ourselves with having happy customers! Judy Sullivan Managing Member"
Tom B.
Jun 2017
All American Wastewater Solutions completed the pump out and inspection for $1,020. I suspected these charges were high and later confirmed this. But please read on there is much more. During his inspection, Vince measured the depth of the tank openings. Specifications state they cannot be more than 12". This house was built just 7 years ago. We have all the paperwork showing permit and a passed inspection by county officials showing these openings were 12". We added landscape cloth and a layer of ornamental mulch. Vince measured to the base dirt line at 12”, then pointed to the ornamental mulch that was brushed aside, and labeled it 13” and that system now required risers. He put this in his report, then had the office send me a docusign authorization for an additional $765 to install risers on the tank openings. We were in effect held hostage by him because he knew if he put this in his report, the buyers would see it, and we would be held hostage to have to do the work. THIS WORK WAS NOT REQUIRED! No official would label these openings as more than 12" when just 7 years earlier it was inspected and passed by county officials. But I feel only a judge or county inspector has the right to make this determination, not Vince from All American Wastewater for the sole purpose of lining his pockets. UNETHICAL PRACTICES. DO NOT HIRE!!! I do not believe it was Vince’s call to deem a layer of ornamental much that is easily brushed aside as adding to the depth of these openings. It is not his right nor his place. Only county inspectors can do this. But Vince did, and held us hostage for the final bill of $782.14. He used this situation to his advantage because if we didn’t get the work completed, we would lose the sale of the house. Vince knew this, I discussed it with him prior, and maybe that was my mistake. Nevertheless, I was taken advantage of. This is unethical to say the least. I had no option to challenge his determination, no time to get a county official up there to make the determination, the 10-day option ended the next day. They were hired to install risers, and they were to bring the tank opening up to the ground. They also failed in this miserably as the openings were buried. If we were going to pay to add risers, we wanted them to be above ground as a convenience for the new owner. But no, they took a shortcut on this too, and the openings are buried. I have no way of telling if they even installed them. THEY TOOK A SHORTCUT ON THIS TOO!! Next, after they added the risers, they went off the grid. I asked for an invoice that itemized the cost of materials and labor. I managed to get the owner Judy on the phone once, then the next thing I know phone tag, and they would not answer my calls. I then contacted by e-mail numerous times, no response. I then filed chargeback citing the following: 1) Failure to clean up, they left a huge mess on our beautifully landscaped synthetic turf that is next to where the septic tanks are. This was a highlight of the house, and left it a mess right when we were selling. 2) Ignored my requests for an invoice that breaks out cost of materials and labor. 3) Did not install risers that were above ground. If they were going to install risers, I figured might as well leave openings above ground to benefit the future owners. But they did not, left them still buried. So took a short cut there. 4) Asked them about getting county officials to make the determination that if a system that passed 7 years earlier and met specs of 12” depths at that time are now out of spec due to a layer of ornamental mulch. They no longer respond nor take my calls. The house has sold and we no longer own it which is a good thing. However, I now have no recourse. I felt as if I was robbed, that someone reached into my pockets and stole $782. I do not want anyone else to fall victim to these practices. PLEASE DO NOT HIRE!!! UNETHICAL BUSINESS PRACTICES!!!
Response from ALL AMERICAN WASTEWATER SOLUTIONS, LLC
"To summarize, this customer hired All American Wastewater Solutions LLC to do an inspection and pumpout on his property. Risers were needed because there was landscape etc. on top of the risers more than 6 inches deep. See TCEQ chapter 285 rules. All American Wastewater Solutions quoted for both of these services at different times and customer authorized these services. A couple of days later, our technician installed the risers. Not until All American Wastewater Solutions charged the credit card for the amount that was quoted did the harassment begin. This is why over a year later, we are now responding to this review. Customers 3 accusations are untrue. 1) Risers- Unfortunately we are not able to post the picture we took of the area after we installed the risers. Angies list does not have that availability to post pictures. Customer called regarding the risers we installed stating that our technician left the area a mess. All American sent a technician over to the property the very next day because there was a lot of rain and strong winds during or around that time. Upon arrival, the site was immaculate and so our technician took pictures and we emailed them to the customer. 2) Invoice- The detailed invoice was emailed after the services were provided and later the credit card was charged for the amount that was quoted. 3) Risers- Before we installed the risers that was authorized, we asked the customer if he wanted them above ground or right below the ground. Customer stated that he did not want to see those risers on top of the ground. We installed them right below the ground level as requested. Right after we charged the customers credit card for the services he started calling our office over and over again incoherently ranting and wailing about county officials and judges and stealing his money. It was disturbing one sided conversations as we were not able to say anything as he would talk over our employees that answered the phone. Our office quit answering the customers calls because we were not able to communicate nor have any type of productive diplomatic conversations. Therefore, customer started leaving messages on the voice mail laughing hysterically and not saying a word. At other times customer would leave messages with various threats and would also email us over and over. This went on for approximately 2 months. All American had the phone company help us to block this customers phone number from calling our office. Judy Sullivan Managing Member"
Peggy H.
May 2017
It went well and they were very professional, explaining everything they were doing. It is expensive, but if it works properly, we won't have to have this done for several years. We have a lot of trees in our yard and hairlike roots fill up the pipes in the drainfield.
Andi S.
May 2017
It went well. I thought I might need a new septic system. I was happy they could repair it. They had to excavate to find the pipes and replace parts of the pipe that had large roots growing and we're damaged. They finished in one day. They cleaned up the work site. My only slight dissatisfaction was that I had to wait so long to get on the calendar (because they are in demand)! It was worth the wait. They are professional.
Laura H.
May 2017
Agree 100% with previous review. These guys know what they are doing. Vince and crew are honest, reliable and efficient. Worth every penny and the crew walked me through step by step what they were doing. If you have an older system in need of repairs you MUST call All American first!!! I found them on Angies List and want to keep these A+ reviews going for them!!!
David T.
May 2017
After having my septic system pumped out twice in three months, I contacted All American as a last resort before replacing my 30+ year old septic system. I was a little skeptical at first, but these guys did a fantastic job rejuvenating my drain field with their hydrojet system, even though my system was old and about 100 feet from the street down a pretty rugged hillside. They were fast, professional, and really nice people. They took the time to explain what the issues were at each step of the process, did a great clean up job, and still finished in less than a day. After four months, my septic system still works flawlessly, as good if not better than it did when I bought my house 18 years ago. I highly recommend these guys--if I could give them a higher grade than A, I would.
Dan A.
Apr 2017
Will was extremely knowledgeable, bright, and informative. Most important, he was very thorough, and did NOT try to sell us on any unnecessary work. I have the fullest confidence in him and the owners of the company.
Stephen M.
Mar 2017
It turned out the problem was easier than anticipated, The area repaired was the PVC pipe to the tank and the PVC pipe that exited the tank to the drain field, in total about a 10 foot length. This job took 2 people 3 hours, and the cost was $2,300. I asked how did they arrive at that total, and never got a detailed answer, just they were a big company that hired employees , not contract labor and had expensive equipment.
Michael S.
Feb 2017
Very well. I contacted them in the morning, and they were able to send service before noon to diagnose my issue. The fix was fairly straightforward, and the guys they sent went ahead and performed tests on my system to make sure my drain field wasn't clogged before they left. They also quoted me for a complete reseal on my tanks if I wanted to do that in the future in order to eliminate ground water seeping into my tanks.
Karen S.
Jan 2017
Excellent!
Kevin F.
Nov 2016
From the start American Wastewater Solutions were amazing.
During the initial phone call they were able to suggest options on what the problem may be, worse and best case scenarios.
They turned up on time and prepared to do the job right away. In a short while they showed me the problems, which matched their initial assessment and confirmed the original estimate would be enough to do the job.
The job was completed in short time. Not only did they fix the problem they took the time to improve the system.
The final invoice came in and it was below estimate.
In a sentence American Wastewater Solutions are professional, punctual, pleasant people who provide a quality service for a fair price.
During the initial phone call they were able to suggest options on what the problem may be, worse and best case scenarios.
They turned up on time and prepared to do the job right away. In a short while they showed me the problems, which matched their initial assessment and confirmed the original estimate would be enough to do the job.
The job was completed in short time. Not only did they fix the problem they took the time to improve the system.
The final invoice came in and it was below estimate.
In a sentence American Wastewater Solutions are professional, punctual, pleasant people who provide a quality service for a fair price.
Mary W.
Oct 2016
Wonderful experience! Everyone I dealt with was friendly and professional. I had an initial consultation to plan out our maintenance strategy so that I was fully aware of the amount of digging and work that would likely be needed. I was also given a very accurate quote for the services. On my scheduled day they arrived on time and got right to work. They finished faster than I thought they would and the work was completed for the quoted price. I'm very satisfied with All American. It's so nice to work with people you can trust.
Maria A.
Aug 2016
Awesome, they were great!
Adrienne M.
May 2016
unknown
Nancy G.
Apr 2016
unknown
Linda S.
Apr 2016
unknown
Licensing
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FAQ
ALL AMERICAN WASTEWATER SOLUTIONS, LLC is currently rated 4.7 overall out of 5.
ALL AMERICAN WASTEWATER SOLUTIONS, LLC accepts the following forms of payment: CreditCard
No, ALL AMERICAN WASTEWATER SOLUTIONS, LLC does not offer free project estimates.
No, ALL AMERICAN WASTEWATER SOLUTIONS, LLC does not offer eco-friendly accreditations.
No, ALL AMERICAN WASTEWATER SOLUTIONS, LLC does not offer a senior discount.
No, ALL AMERICAN WASTEWATER SOLUTIONS, LLC does not offer emergency services.
No, ALL AMERICAN WASTEWATER SOLUTIONS, LLC does not offer warranties.