About us
Own and operate. Additional DBA - Ace Tailors.
Business highlights
Services we offer
Tailor & alteration.
Accepted Payment Methods
- American Express
- Visa
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 25% | ||
| 0% |
Filter reviews by service
Left a new London Fog coat with Ace Custom Tailor store to shorten sleeves on 12/20/14. I paid $63.33 in advance for this service, (ref. ticket # 432898) After picking up coat I noted the following issues:
1. oil stains on coat on front at two (2) locations (one (1) stain on right breast approximately the size of a dime with the other stain on the left front of the coat towards the bottom approximately the size of a half dollar)
2. tear in seam on removable lining (approx. 1 inch in length on left sleeve)
3. several pulls in silk lining with loose threads throughout.
Upon pointing this out to the store manager (Tomas' Marquez) and mentioning to him this is a new coat he did not admit any fault but said he would clean the coat and repair the lining. After approximately a week I was told the coat was back from the cleaners and the lining was repaired. Upon returning to the store on 01/02/15 I found the oil stains still on the coat and a larger tear in the removable lining on the same sleeve (approx. 4 inches) with the original tear still there. I then attempted to get a credit on my credit card for the tailoring services and the girl at the counter there said she did not have the authority. No manager was on site in the store at this time. The girl in the store gave me the business card of their Customer Service Manager (Will Abernathy) and said I should call him. Upon trying to call the Customer Service Manager I only got an answering machine and left a message describing the issues and asking for a refund. I have now taken the coat from the Ace Custom Tailor store and left it with a Jack Brown Cleaners here in Austin on 01/02/15 to remove the oil stains, (est. cost to be $18.00). At this time I am not sure if the oil stains will come out of the coat and Ace Custom Tailors still has the removable lining which at this point I am considering complete trash.
Licensing
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