A-One Electric
About us
all phases of residential and light commercial electrical work
Business highlights
Emergency services offered
42 years of experience
Services we offer
Electrical inspections, appliance receptacle, breaker box, breaker replacements, ceiling fans, chandeliers and lighting installations, circuit repair, code corrections, cord change outs, gfci, hazardous aluminum wiring rewiring, landscape lighting, meter, new circuit installations, partial, plug, remodels, room additions, surge protection & lamps., switch, upgrades, whole house
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.852 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-25 of 52 reviews
Greg S.
Aug 2017
Her name is Karen Phaup.
Raymond H.
Apr 2017
.
William S.
Apr 2016
Our AFCI breakers seemed to be randomly tripping in groups, and at the same time that some of our neighbors were having the same problem. It was determined that earlier breakers from this manufacturer had problems with electro-magnetic radiation (like radio waves) interfering with their internal electronics.
The technician came out and changed all eight of our AFCI breakers. The owner of A-One, Karen, determined that our breakers were on warranty, which meant that we were charged nothing for parts. This saved us a significant amount of money.
I was pleased with the service this company provided, and would recommend them.
The technician came out and changed all eight of our AFCI breakers. The owner of A-One, Karen, determined that our breakers were on warranty, which meant that we were charged nothing for parts. This saved us a significant amount of money.
I was pleased with the service this company provided, and would recommend them.
Robert S.
Aug 2015
unknown
Ali M.
Mar 2015
We reached out to A-One to put an internet line in our office. The Electrician came to our office and began to complete the job. Half-way though the job, the Electrician abruptly stopped and said he needed to go get an extra part. He said he would come back to our office within one hour. The Electrician never showed up. He not only left the job incomplete, he left the office a mess.
We called back several times that day asking where the Electrician went. We didn't get an answer until the next day. Karen called us back the following morning. One would assume she would be apologetic for a job incomplete. Boy were we wrong. She called back to let us know we did not pay the $125 service fee. While I was speaking with her to let her know the job was incomplete, she hung up on me during the conversation. VERY UNPROFESSIONAL. I called her back and she still remained hostile. As an owner of a service business myself, I am shocked at the level of Karen's lack of respect and empathy towards this situation.
Even with the job still remains incomplete, I agreed to pay the $125 Service Fee, which I did, but let her know in return, I would be posting this message to warn others to avoid A-One at all costs.
Regards,
Mohib
We called back several times that day asking where the Electrician went. We didn't get an answer until the next day. Karen called us back the following morning. One would assume she would be apologetic for a job incomplete. Boy were we wrong. She called back to let us know we did not pay the $125 service fee. While I was speaking with her to let her know the job was incomplete, she hung up on me during the conversation. VERY UNPROFESSIONAL. I called her back and she still remained hostile. As an owner of a service business myself, I am shocked at the level of Karen's lack of respect and empathy towards this situation.
Even with the job still remains incomplete, I agreed to pay the $125 Service Fee, which I did, but let her know in return, I would be posting this message to warn others to avoid A-One at all costs.
Regards,
Mohib
Audrey F.
Jan 2015
unknown
Response from A-One Electric
"Thank you for a great review. We try our hardest to take care of everyone and do it quickly and neatly. Good and bad news. We take credit cards now but we have to charge a processing fee of 3%. The credit card company charges us a percentage of what we charge you every time. Have a good day Karen"
Debbie C.
Dec 2014
Work was completed and provider's assistant left.
Response from A-One Electric
"Thank You for a nice review. We will work on making the quality even better next time. Take care and have a great week Karen"
Shivashankar N.
Sep 2014
unknown
Response from A-One Electric
"I am sorry that I was not able to get to Round Rock quickly. I did call and go out there when you said someone would be home but no one was there. It is hard to get from Oak Hill in ways southwest Austin to Round Rock due to traffic. I always try to put several jobs together so I don't have to spend an hour driving each was for a 2 hour job. Because of the drive time I have to increase the charge a little which I explained and you didn't seem to have a problem with that. I also recommended calling someone closer to you to help with the time factor. It was nice talking to you and meeting your family. I hope all is good and everything is working. Karen Phaup"
Jacob C.
Jul 2014
My realtor recommended Karen, and I'm glad that she did. Karen finished the job quickly, and I've had no related problems since then. While she was on the job, she was friendly, knowledgeable, and happy to answer all my questions. She's going to be the first person I think of when I need to hire an electrician again.
Response from A-One Electric
"Thank you for giving me a chance to help you out. It was a pleasure meeting you and working with you Karen"
Carol P.
Jun 2014
Member was very impressed with the electrician and felt she did a fantastic job. SP was very clean and cleaned up after herself. Member would definitely recommend to friends and neighbors.
Laura M.
Jun 2014
I think Karen is one of the best electricians I have ever met. She saved me money and time by guiding my contractor on how to test something electrical in the house. She spent a lot of time at both houses to make sure everything was in proper working order, which is what a new home buyer wants . Karen is professional and laid back. I've had her work on my own house a couple of years back and she diagnosed a pinched wire in the wall that kept a light from turning on. No one else could figure this out.
ADA M.
Jun 2014
Overall, the process was very smooth and quick. During the initial quote phase, Karen gave us several scenarios and what each would cost. It wasn't just "let me come and see". We went with her because it was obvious that she really knew her stuff and was ready to get started.
The only "hold up" in the process was due to the city taking up to 3 days to turn off service to allow work to be done. When she was waiting on the city, she was at our house doing preliminary steps to get ahead. She was constantly following up with the city to check status and also kept us informed every step of the way. So we played the waiting game here and there but when Karen was allowed, she was ready to work.
We asked her a ton of questions about the work she was currently doing and work we could do ourselves to update other aspects of the electrical system. She was always willing to give us advice and helpful insight with every question. She would also describe instances where things went wrong and how we could prevent problems from causing major damage.
She was very quick in replying to texts, calls, or emails. All said and done, we didn't just get work done by an electrician, we have found our electrician! We highly recommend Karen at A One Electric for your electric needs.
The only "hold up" in the process was due to the city taking up to 3 days to turn off service to allow work to be done. When she was waiting on the city, she was at our house doing preliminary steps to get ahead. She was constantly following up with the city to check status and also kept us informed every step of the way. So we played the waiting game here and there but when Karen was allowed, she was ready to work.
We asked her a ton of questions about the work she was currently doing and work we could do ourselves to update other aspects of the electrical system. She was always willing to give us advice and helpful insight with every question. She would also describe instances where things went wrong and how we could prevent problems from causing major damage.
She was very quick in replying to texts, calls, or emails. All said and done, we didn't just get work done by an electrician, we have found our electrician! We highly recommend Karen at A One Electric for your electric needs.
Mary H.
Jan 2014
I have waited a long time to write this review primarily because I gave this woman the benefit of the doubt. I came back to read the reviews again to see if maybe I was being harsh at the time and see if I should give Karen another chance, but what I see is more negative reviews and rambling excuse responses from Karen that have very a similar smell and flavor to my experience so I am now writing this long overdue review. Karen I am not going to bother reading your response and your responses to date make you look far worse than the negative reviews.
First I provided the home inspection directly to Karen and it specifically outlined that the hous had no ground. The inspection was provided before Karen arrived to the home that I was putting a bid in on, I ultimately purchased the property. Karen supposedly did a separate electrical inspection and said all looked fine other than what had already been noted on the regular home inspection.
After closing on the home I had time to look at Karen's bid and I noticed that the ground installation had not been included. Karen admitted that she had not noticed that there was no ground and that was why it was not included. I am okay with mistakes, but the problem was zero apology for missing the ground, followed immediately by a demand for payment for the electrical inspection. Personally I would have thought she would be so embarrassed by missing an item in a bid that she had been pre-notified of in a supplied home inspection report and during her alleged electrical inspection of the home that I thought she would have dropped it all together, but alas I give people too much credit. By the way the ground installation doubled the bid.
Next she told me I would probably need to remind her of the appointment to do the bid work????..I pause here to let that sink in, she asked me to remind her of the appointment to complete the bid work. Amazingly though she had no problem remembering to follow-up on the inspection fee. I was so appalled by her brazen arrogance that I blew her off, but she continued to ask for payment for the inspection so in the end I finally had to suck it up and deal with her to get her to stop contacting me.
In the meantime I looked at the bid again and she wanted $16 per socket change. Let me break this down for everyone, I have basic experience on job sites from following my dad around when I was kid. After the first couple of outlets, that cost 50 cents each (yes 1/2 a dollar) in a builders pack from Lowes, I was doing the outlets myself in about 4 minutes from start to finish. Talking to a contractor friend, he told me he does them in about 2 minutes from start to finish and that any experienced electrician or contractor can do it about the same speed and he freaked at the bid, unfortunately he does not live near or I would just have him do the work. So at my speed at replacing the outlets that is $240 an hour, or for some perspective, Karen charges more than my attorney per billable hour; which frankly, I think sums it up.
Mind blowing, zero embarrassment about asking me to remind her about the appointment or missing that there was no ground on the house. I figured why bother cancelling the appointment if I need to remind her, but she actually remembered it, I guess it was a slow week. I did cancel at that point.
When I talked to my roommate who was at the house when she did "the electrical inspection" he said she took off maybe three switch plates and called it done. She missed the buzzing switches in the garage and in the living room. He knew I would blow a gasket and with not seeing her penciled on the calendar he figured I had realized she was useless so there was no point in giving me more reasons to be upset.
Did I bother spelling out why I cancelled to Karen, no. I figure if she is so arrogant to ask the paying customer to remind her of an appointment, so incompetent to miss no ground that she was pre-notified of, so oblivious to not apologize for missing no ground, and so dishonest to check three outlets and call it an electrical inspection and charge a $100 that talking to the wall would be more productive and less frustrating.
Yes, I did pay her for the inspection in order to cut ties.
Sad really, I gave her a break thinking I was probably just super stressed during the home purchase and move only to find I could have saved someone else the headache and hassle, sorry fellow Angie's List members for not leaving this review sooner.
First I provided the home inspection directly to Karen and it specifically outlined that the hous had no ground. The inspection was provided before Karen arrived to the home that I was putting a bid in on, I ultimately purchased the property. Karen supposedly did a separate electrical inspection and said all looked fine other than what had already been noted on the regular home inspection.
After closing on the home I had time to look at Karen's bid and I noticed that the ground installation had not been included. Karen admitted that she had not noticed that there was no ground and that was why it was not included. I am okay with mistakes, but the problem was zero apology for missing the ground, followed immediately by a demand for payment for the electrical inspection. Personally I would have thought she would be so embarrassed by missing an item in a bid that she had been pre-notified of in a supplied home inspection report and during her alleged electrical inspection of the home that I thought she would have dropped it all together, but alas I give people too much credit. By the way the ground installation doubled the bid.
Next she told me I would probably need to remind her of the appointment to do the bid work????..I pause here to let that sink in, she asked me to remind her of the appointment to complete the bid work. Amazingly though she had no problem remembering to follow-up on the inspection fee. I was so appalled by her brazen arrogance that I blew her off, but she continued to ask for payment for the inspection so in the end I finally had to suck it up and deal with her to get her to stop contacting me.
In the meantime I looked at the bid again and she wanted $16 per socket change. Let me break this down for everyone, I have basic experience on job sites from following my dad around when I was kid. After the first couple of outlets, that cost 50 cents each (yes 1/2 a dollar) in a builders pack from Lowes, I was doing the outlets myself in about 4 minutes from start to finish. Talking to a contractor friend, he told me he does them in about 2 minutes from start to finish and that any experienced electrician or contractor can do it about the same speed and he freaked at the bid, unfortunately he does not live near or I would just have him do the work. So at my speed at replacing the outlets that is $240 an hour, or for some perspective, Karen charges more than my attorney per billable hour; which frankly, I think sums it up.
Mind blowing, zero embarrassment about asking me to remind her about the appointment or missing that there was no ground on the house. I figured why bother cancelling the appointment if I need to remind her, but she actually remembered it, I guess it was a slow week. I did cancel at that point.
When I talked to my roommate who was at the house when she did "the electrical inspection" he said she took off maybe three switch plates and called it done. She missed the buzzing switches in the garage and in the living room. He knew I would blow a gasket and with not seeing her penciled on the calendar he figured I had realized she was useless so there was no point in giving me more reasons to be upset.
Did I bother spelling out why I cancelled to Karen, no. I figure if she is so arrogant to ask the paying customer to remind her of an appointment, so incompetent to miss no ground that she was pre-notified of, so oblivious to not apologize for missing no ground, and so dishonest to check three outlets and call it an electrical inspection and charge a $100 that talking to the wall would be more productive and less frustrating.
Yes, I did pay her for the inspection in order to cut ties.
Sad really, I gave her a break thinking I was probably just super stressed during the home purchase and move only to find I could have saved someone else the headache and hassle, sorry fellow Angie's List members for not leaving this review sooner.
John W.
Nov 2013
very reasonable. I highly recommend A-One.by my house to do at least some of the things I needed. I was having a hard time finding an electrician until I contact A-One Electric. Karen responded in about 5 minutes to my contact information provided through the A-One website. She asked what I needed done and said that she was going out of town the next day but would see if she could get by later in the day. She called me at work and I met her at my house in the late afternoon. She completed everything that I needed done! Karen is very, very competent and willing to take on just about anything! One of my tasks required a new part which she had on her truck. I can't say enough about good things about Karen at A-One. And, the cost for everything was very reasonable. I highly recommend A-One!
Response from A-One Electric
"I hope everything has been working out for you since I've been there. With this cold fronts we've been having I am so glad we got your heater in the greenhouse up and running. I wanted to say thank you for the great review and that it was a real please getting to meet you. I really do care about my customers and you are the type that makes it easy to care. Thank you for hiring me and being so easy to work with. You are greatly appreciated. Have a wonderful year and holler if I can ever help you again. Karen Phaup"
Jim P.
Aug 2013
I gave Karen access to a new (used) house while we went out of town, and she had it all fixed and brought current when we returned.
Response from A-One Electric
"Hi (removed member name) Glad to hear that you are finally in your house and able to enjoy it a little before the summer is up. Thank you for the work and the positive review. You have been a great guy to work for and if you ever need anything feel free to give me a shout. Have a great winter. Karen"
JAY V.
Aug 2013
Had to call several times to get scheduled. She did tell me she was finishing up a big job with a local sorority. Once scheduled, she did arrive on agreed upon date and time. Job was done correctly. The only "negative" with this contractor was that I thought cost was on high side considering what needed to be done was simple replacements and nothing "newly installed" AND we were repeat customers. Also, I paid for a "2-man electrician crew"; however, I believe Karen was the only electrician, and her assistant was not a certified (? correct terminology) electrician or apprentice. I commented on price with Karen (after my wife had already paid her). Karen said she thought it was a fair price for the work peformed and even commented that I paid her this rate in the past. I didn't argue as I did not have any evidence of what I paid her before nor what the going rate is for a certified electrician in Austin along with a non-certified assistant. She did offer to refund $45--which I did not take. Anyway, I like Karen a lot and hemmed and hawed about writing this review, but I kept getting reminders from Angie's List to submit my review and I had to be honest about what I feel about the job.
Please note that Karen DOES do quality work and we've never had to have her come back due to any errors on her part.
Please note that Karen DOES do quality work and we've never had to have her come back due to any errors on her part.
Response from A-One Electric
"Hi [member name removed], I am confused on how you can write such a negative and positive review at the same time which could possibly bring my rating down. We have worked together hanging these same chandeliers many times over the years and each time we hang them we have to find out what height you want them, take out links of chain, shorten the wire, and find the parts to hang them with. A couple of your chandeliers are bigger then I am height wise and twice the width of me. These are not that simple to hang because of all the adjustments and the need for 2 people to be on 1 ladder just to get them hung. New construction is always easier. With your lights It took 2 people to hang them and what makes you think that my helper is not an apprentice, his age? He has been working with me for almost 2 years. He was a carpenter in the past but is now an electrical apprentice. Besides, I would never put anyone on a job that I didn't think would do a good job. That is why you have kept hiring me I thought. In reference to the scheduling, you told me before you went back to Hawaii that you had bought a house and you needed these things done. I told you to call me when you got back which you did. I told you I have been very busy and that I needed to finish up some jobs because school was getting ready to start and people had to get these things done before then. You told me that was no problem that you were not in a hurry. I tried to keep you informed but maybe I didn't do a good enough job. For that I am sorry. I will make it a point to do better for my future customers. Just remember, I always put emergencies first in front of non emergency jobs. Last but not least, the bill. We worked 4 1/2 hrs. I did not charge a trip charge or the $165 / hr that most companies do. I showed up when I said I would when a lot of the companies these days don't and whether or not you thought my helper was licensed should not make a difference. When I go to the doctor and only get to see a nurse practitioner, I get charged the same. As long as the job is done properly it shouldn't matter. In reference to being a long time customer, this is true and I thank you for all the business. This doesn't mean that I am worth less just because I have known you for a while. You don't charge your long term patients less do you? I didn't get a break when I saw you professionally either even though I have known you for a long time. I wouldn't expect to pay less either. Business is business and we all have bills to pay. I am sorry that you feel ripped off. That's the last thing I would want to do. I really have enjoyed getting to know you and think your family is great. I wish you all the best and hope your and your family get settled back into Austin quickly. If I can help you in any way please feel free to call. I hope there are no hard feelings. Sincerely Karen"
Maria R.
Jul 2013
I called Karen the Thursday prior to her coming by to see if she was available. I explained my issue and she told me that she was really busy, but gave me a couple of things that I could try myself to see if I could fix it on my own. Before I could call her back the next week to tell her that I was unsuccessful she called me to see how it went and if I was available she would come by and check it out. She was there in 20 minutes checked it out told me what the problem was and what my options are. When I asked what I owed her she said that she was in the neighborhood and since I was in the same situation as when she came I didn't owe her anything. It's nice to know that there are still honest professionals in the trades. I cant remember ever having someone call me back to follow-up, then come by and not charge me. She's done work for us in the past and has always done top notch work. She doesn't cut corners and always does a great job. Honest, caring, professional and fair are descriptions of Karen and her business.
Response from A-One Electric
"Hi [removed member name], I'm so glad you were able to get it fixed and not have to go broke doing it. I know that I get into situations that I wish someone would just give me suggestions to help me out and I am always grateful for the advise. I figure if some helps me out, I should return the favor and if we all would just give a little then the world would be a happier place. I am here if you ever need me. Thank you for calling me to begin with and thank you for such a nice review. Have a great rest of the summer. Karen"
Richard C.
Jul 2013
Two years ago when every day was at least 100 degrees, Karen installed the wiring for our new swimming pool as well as added outlets to our deck. We have had no problems with them. We also had her look at our old chandelier that was made in Czechoslovakia. Other electricians said that they could not find the parts that they needed to fix it due its age and where it was made. The sockets where some of the lights screwed in were broken. Karen asked if she could take it home to work on it and we gladly let her. A week later, she brought it over and it looked brand new. It was all polished and all of the lights worked. She said that she contacted antique stores and was able to cheaply purchase the needed sockets. Karen even gave us 2 extra sockets if we ever need them. She only charged 50 dollars. We were thrilled! We thought that it could never be fixed.
We recommend Karen to anyone that needs an electrician. She is personable, knowledgeable, efficient and has reasonable rates.
Response from A-One Electric
"Hi (removed member name) Thanks for the great review. I always enjoy working on your house and visiting you. I am here for you if you ever need another chandelier or 2 hung. :) Have a great summer/fall Take care and thank you for the work Karen"
CELIA K.
Jun 2013
Karen and her assistant arrived on time as planned. She performed all this work, shortened a couple of cable cords for me to use in my electronics closet, and did everything in a quick, professional manner. I've worked with her before; so, when I needed to run out and get something, I didn't worry about leaving them working at the house.
Response from A-One Electric
"Hi [member name removed], Thank you for the positive feedback. It's people like you that keep people like me actually caring about you and your needs. Thanks for keeping me going with work and your energy. Karen"
Allen P.
Mar 2013
Karen came out and she really knows her stuff. She had to pull off my panel and check all the switches. She was very systematic and got to the root of the problem. She was first-class and I would recommend her to anyone who has electrical needs.
Edward D.
Feb 2013
She is very professional and reasonable. Karen is also very easy to talk to and is accommodating. She came out for an estimate and my job was done quickly and carefully; I don't think anyone who is thinking about using her can go wrong. I also recommended her to my neighbor.
Maxine F.
Feb 2013
Ann arrived an hour earlier than she estimated. She has been an electrician for 30 years, and her experience showed. In addition to what I called her for she fixed a ceiling fixture/fan that other electricians said couldn't be repaired! She was pleasant and friendly.
George S.
Dec 2012
Response from A-One Electric
"Hi Member, It was great meeting you and I'm so glad that we were able to clear up you phone problem. I hope all else is working right. Thank you for a great review and I hope you are having a peaceful and loving Christmas holidays. Karen A-One Electric"
Kevin H.
Dec 2012
Karen was nice enough to help me out over the phone on how to fix it, and then if I couldn't fix it she would only charge me $50 to repair it.
Response from A-One Electric
"Merry Christmas. Thank you for a great review, I'm really glad you got it out. I believe that someone who is willing and able to do simple things shouldn't have to pay for something that simple. We should all be willing to teach and learn from others to make life easier. Have a great New Year and I'm hear if you ever need me again. Thanks for calling and trusting in me to help. Karen - A-One Electric"
Betina F.
Dec 2012
Karen was great and I will definately use her again if I need an electrician!
Response from A-One Electric
"Hi Member, I hope your fans are stilling working out for you. Thank you for the great recommendation. The appreciation for the work I do is a big plus in the job. The biggest thrill I get from doing electrical work is seeing the joy on peoples face when they finally get what they want. Thank you for all that and I hope you had a Merry Christmas. Karen"
Licensing
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FAQ
A-One Electric is currently rated 4.8 overall out of 5.
A-One Electric accepts the following forms of payment: CreditCard
No, A-One Electric does not offer free project estimates.
No, A-One Electric does not offer eco-friendly accreditations.
No, A-One Electric does not offer a senior discount.
Yes, A-One Electric offers emergency services.
No, A-One Electric does not offer warranties.