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BACKYARD CONCEPTS LLC

4.0(
5
)

Landscaping, Pooper Scoopers, Landscaping - Lighting,

... +5 more

About us

We are the water garden experts - Certified Aquascape Contractors. Largest Aquatic Retail Center in North Texas with 12 Active on-site water features that operate year-around. We sell all water feature supplies, retail and wholesale. Large Aquatic Plant selection as well as Koi and Goldfish. Landscape Designer, Stone Masons and Carpenters on Staff

Business highlights

30 years of trusted experience

Services we offer

Landscaping, installation and design. Landscape lighting. Install water features, Koi ponds, outdoor kitchens, fireplaces, and other outdoor features. Hardscaping, such as flagstone patios/walkways. Arbors.

Services we don't offer

regular lawn maintenance like mowing, pooper scooper not offered

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%
Rating CategoryRating out of 5
quality
4.0
value
3.4
professionalism
3.8
responsiveness
3.5
punctuality
3.8
Write a review
Showing 1-5 of 5 reviews
Raju D.
02/2017
5.0
landscaping
  + -1 more
Communications issues aside, when phone calls were not returned timely, eventually when it came to work, they did an excellent job. Previous guy just totally screwed it up when I decided to use Backyard concepts. They did the job very quickly and did it really well.
Description of Work: Needed Pond liner replaced.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$2,400
Carol R.
10/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: Patio design and construction
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,000
Linda A.
08/2013
5.0
landscaping
  + -1 more
They brought all of the rock and equipment that we needed, and even chased down a lost part, and had the pond completed in one day, with a waterfall and lighting! Since we're new to this endevour, we really appreciated that they spent the extra time to answer all of our questions when we contracted their services and while they were building the pond! They've also been so supportive, answering all of our questions about maintaining a pond and how to take care of koi fish! If your looking for someone to help turn your backyard into your own little oasis, Backyard Concepts are the ones you need to talk to! We are so happy we made the investment, it has turned our backyard into a and quot;little slice of heavenand quot; according to one of our friends and even our neighbors enjoy the sounds of the waterfall! Our only regret is waiting so long, to get to the help, to finish it! We love our pond and we love working with Backyard Concepts!
Description of Work: Five years ago we started a do it yourself project, trying to put in a pond in our backyard. Our son-in-law helped us dig the hole and we bought a kit from Backyard Concepts, with the pump, liner, etc. included. Then our busy life, along with some health issues, got in the way of completing it and our dream pond actually looked like a mud pit! In 2012, we asked Backyard Concepts to help us complete the project and they came in, in one day, and finished it!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Kenneth C.
06/2011
1.0
landscaping
  + -1 more
They are horrible. They didn't do the job as they told me they would, and when I tried to get the problem rectified the owner had the nerve to come onto my property and call me an idiot. They did the project different than they described and then they wanted an extra $500 above what they quoted me. I was out of town while they were doing the work so I don't know what they did and didn't do. The workmanship in general was shoddy.
Description of Work: Backyard Concept had been servicing my pond for about a year and they suggested an improvement that would make the monthly maintenance easier.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,500
Response from BACKYARD CONCEPTS LLC
We are sorry to hear about your experience with us at Backyard Concepts, but we do appreciate your honest feedback. In regards to the situation, the maintenance on this pond was difficult because of its original placement, bad design and was under built for capacity of debris. We maintained this pond twice a month and reported to the owner that in addition to this, he would still have to empty leaves between our visits to avoid flooding out. A few months later, an irrigation pipe broke underneath the pond and client asked us to come in -- because we specialize in ponds -- to deconstruct the pond and find the leak. We suggested that it would be an excellent time to correct the problems with the original installation and rebuild the feature correctly -- fundamentally changing the pond to a pondless feature -- and the client agreed to this and signed the contract accordingly. When digging underneath the pond, we hit a layer of concrete which had to be busted out to get to the broken irrigation. You never know what is lurking beneath the soil and we have uncovered some bizarre stuff, so it is clearly stated in our contract that if there are any extra repairs not including work as agreed to, there will be an additional charge at $100 per hour plus the cost of parts. The client was charged labor, jack hammer rental, and the original repair to the sprinkler system -- total $554.98. We have a full one-year warranty on workmanship and honor manufacturer's warranty on equipment, including lights. A few weeks after install, the client called requesting a service call stating the lights weren't working. We sent two technicians -- two separate times -- who each reported the lights WERE working, and the client was not billed either time. The client called a third time saying that the lights, again, weren't working. Upon client insistence, the owner, Mike Marcom, went to client's house to check the lights, which were, in fact, working. When Mike showed the client that the light was on and working, and then asked the client, "What do you want from me," the client told Mike to leave his premises. We hope this clarifies the situation for you, and if you have any additional questions, please don't hesitate to contact us at Backyard Concepts -- (940) 488-4825.
SYLVIA M.
05/2011
5.0
landscaping, pooper scoopers
  + 0 more
They were punctual and the work was done in a timely fashion. They were very responsive and helpful. They were very professional and stand behind their products. I recommend their services and will use the same in future.
Description of Work: I used the services of Backyard Concepts to replace the old pond with a new one, in November, 2010.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000

    Contact information

    4830 S HIGHWAY 377, Aubrey, TX 76227

    www.backyardconcept.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Landscaping,
    Pooper Scoopers,
    Landscaping - Lighting,
    Pavers and Hardscaping,
    Landscaping - Lakefront,
    Fireplaces,
    Stone and Gravel,
    Decks and Porches

    FAQ

    BACKYARD CONCEPTS LLC is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    BACKYARD CONCEPTS LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, BACKYARD CONCEPTS LLC does not offer free project estimates.
    Yes, BACKYARD CONCEPTS LLC offers eco-friendly accreditations.
    No, BACKYARD CONCEPTS LLC does not offer a senior discount.
    No, BACKYARD CONCEPTS LLC does not offer emergency services.
    Yes, BACKYARD CONCEPTS LLC offers warranties.
    BACKYARD CONCEPTS LLC offers the following services: Landscaping, installation and design. Landscape lighting. Install water features, Koi ponds, outdoor kitchens, fireplaces, and other outdoor features. Hardscaping, such as flagstone patios/walkways. Arbors.
    regular lawn maintenance like mowing, pooper scooper not offered

    Contact information

    4830 S HIGHWAY 377, Aubrey, TX 76227

    www.backyardconcept.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM