Vandergriff Hyundai

Hyundai has been pushing Genesis G80 and G90 through multiple channels, touting the vehicles are “intuitively designed luxury.” With all this hype of luxury and even on Genesis’ landing page, is the phrase, “RESPECT COMES STANDARD,” in all caps. Further down you read, “Genesis Experience, At Your Service. True luxury is about the complete experience.” Genesis is raising the level of personalized attention that consumers would expect from brands like BMW, Mercedes and Lexus. In early 2016, I purchased a new Genesis G80, trading in a luxury car. Purchasing a vehicle with a MSRP of $50K plus, there are certain levels of expectations. Not just closing the deal, but with the service department for scheduled maintenance. A brand that brags of luxury and service, needs to live up to these expectations. Easier said than done, as is the case with Vandergriff Hyundai who sells and services the Genesis brand. My recent experiences with this dealerships service departments staff and management has left me deflated with all the hype Genesis has put in front of us and what this brand is supposed to stand for. I bought into it, not just for the vehicle, but the promises of respect and a “complete experience” that's advertised. Instead, what I got was an over-sized Hyundai with a plastic $50K Genesis emblem affixed to it, maintained by a service department straight out of a slapstick movie. If New Deal used car lot in the 1980 movie Used Cars had a service department, you’d think it’s a replica of Vandergriff’s. Dealing with them since December of 2016; I’ve come to the realization that the high turnover staff seem incompetent, lack sense of urgency, are inattentive, doesn’t understand customer service and will say things on the fly that are false or make absolutely no sense. The manager seems beyond the point of being able to manage or control this department that is plagued with issues. Just read some of the other reviews on the web, I wish I had found them before coming here. My recent and final visit was for an oil change and a tire rotation that would be complimentary. While checking my Genesis in, I showed the coupon on my phone to the service “advisor” and said I would like to get the complementary rotation with my oil change. His response, “okay.” When it was time to check out, the bill was $80 plus, which seemed high for an oil change and “complimentary” tire rotation. Normally I pay $70 plus for both. I told the cashier it seemed incorrect. Already weary from my last negative visit and getting word from another Genesis customer about inaccuracies here, things just went from down here. After getting the manager involved, going back and forth with him and his employees, I got the following: 1.) In the past I was being charged for 6 qts of oil, but today I am paying for 8 qts. What? I was assured that I’ve been getting 8 qts in the past, but they’ve just been charging for 6 qts. Right. SMH 2.) One employee informed me prices of oil change all the time. Are their prices changed daily based on what OPEC does? 3.) After realizing they charged me for the tire rotation, the “adviser,” paraphrasing here, says I either I didn’t tell him I wanted to use the coupon and/or I was supposed to print it. So now it’s my fault that I was charged. Deflecting his lack of listening skills? I literally lost it, I blew up with them and the whole situation and had a few choice words. Then letting them know I wouldn’t be back. The manager yells to me, paraphrasing, “Good! In fact, you don’t even have to pay! You can get out and don’t come back!” I think I was just served the Genesis complete experience, with true luxury. Genesis, there are too many other competitors that not only talks the talk, but does walk the walk. While I truly believed in this brand and enjoyed my Genesis; unfortunately I will not be purchasing any more of your products and you can thank Vandergriff Hyundai for that debacle.

Brakes making loud noises. They claimed this was normal. NOT NORMAL. Went to Firestone and had new brakes installed. No more noise. Windshield washer not repaired after claiming it worked the day before. Had to leave car overnight in both situations. Shop is CHAOTIC. You MUST KNOW the name of your service adviser or else you cannot get information on repairs.

I have been using them for years. I bought my car there.

Attempted to purchase a new 2017 Hyundai Sante Fe Sport. Showed me three used models that were supposed to be new. Wasted a lot of my time and dealer never attempted to resolve the issue

I wouldn’t tell someone not to shop there. It was not uncomfortable to buy there. It wasn’t that bad but it wasn’t the most wonderful experience I’ve ever had either.

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It was good. 

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The routine maintenance cost over 500 dollars. My wife took her car in when I was out of town. The company had sold us a worthless extended warranty that cover nothing for 2500 dollars and then charged over 40 dollars for shop fees for their oil change. In addition when I asked about these secret wonderful things that they had done surprising all had been ebtirely labor related so I could not verify that they had been done nor could they give me any place to go where I could find out if it really was necessary or helpful. I am disappointed that there is not less than an F I could give them.

I haven't had any problems so I would recommend the dealership, the Vandergriff Family. They respond right away.

I use them all the time. I have all my maintenance done there. They are prompt and they have taken care of my needs when I need them. I will continue to us them.

Everything went fine until the "sales manager" got involved. He was a snotty p*** with an attitude. He expected me to decide RIGHT NOW about spending over $20,000 on a car and wouldn't take any excuse for an answer. He stormed off, making snotty attitude gestures towards me. This is the shabbiest I remember being treated by someone trying to sell me something. How do they expect to treat people like that and still make a sale? I will never return to any Vandergriff dealership.

I have been satisfied with their work. I also get coupons to use.

They have a very clean environment and they have always given me great service.

They worked to get me a loan; my credit is not very good. They also worked with me on my trade-in. This company was straightforward; there wasn't any haggling over the price or going back and forth to the manager. I think they are good and their pricing is comparable to others.

They were pretty good.

The quality of work is always guaranteed, and if I have a problem, they take care of it. I never have to worry about being taken advantage of in that way. That is the good thing about taking your car to the dealership. The downside is that it is pretty expensive. It could be a little cheaper, I think. From what I understand, auto mechanics have really jumped up their prices as well, and so maybe the price is becoming more comparable, but I don’t know because I haven’t been to a regular mechanic in years now. I have not had any luck with other types of auto repair places. I always end up spending more money getting it fixed correctly. I have learnt from my mistakes, and so I go to the dealership. They are very responsive. When I am getting the work done, they give me a car that I can use, and all I have to do is just show my insurance. They are great in that way. The last two times, there were some complications with getting the job done in a timely manner but that didn’t matter much because I had the car that they gave me.