Tubs and Counters

First, I need to preface this review by saying that I should have followed up with Angie's List and Tubs and Counters when I first saw the problem within 3 months of the refinish. I had family members with health issues that needed my help these last few years and this got put on the backburner.
My complaint is that the refinish began peeling up within 3 months.  I followed the instructions the worker gave me about letting the tub sit and cure for the recommended time.  I let it sit two days longer just to be sure.  It began with the suction cups on the back of the bath mat pulling the refinish material up. I haven't used abrasive cleansers on it. It also scratches easily.  I had a plumber out who looked at it and he said it looked like it needed a final coat of refinishing.  The surface has been slightly rough since the surface was performed and seems to grab soap scum when used.  This was not the quality of service I was anticipating.  I read Tubs and Counters reviews before I purchased this deal and they were favorable.  Unfortunately, my experience was not.

unknown

They came in fairly quickly.

The provider was on time and did the job in a very acceptable time frame.  The finished tub looked great and we were very pleased.

unknown

The service did not go well. They were very hard to get a hold of and never responded to my calls. I ended up having to have the deal refunded. They were very unprofessional the one time I did speak with them.

unknown

They were great to work with. They were good about working with my husbands schedule. The tub looked awesome. They did such a good job. I would use them again. They did exactly what we wanted and they arrived on time. They cleaned up after themselves and I could not believe that they were able to make an old bathtub look brand new. The guy I spoke with over the phone was very accomodating and he was able to work us in before my son came for the holidays.

He did a fantastic job on the tub, however, he was not too good at keeping up with his appointments. We were scheduled for 9:00 am but he didn't arrive until about 11:30 - - after I called and left messages. He seemed to have forgotten he had made an appointment. But the job he did was worth the wait, and he cleaned up very well after he finished, was very polite, and communicated before hand everything to be expected.

I would like to provide a better overall grade but the service was outsourced to sub contractors that spoiled the entire experience. If you are to use this company make sure that the owner performs the work. He was a man of his word and thankfully made sure that in the long run we received the finished product that we had paid for.

It cost me $45.00 extra because it had paint on it. They were suppose to run a hose out the window due to fumes. He didn't. It was raining and cold. I had to open doors to try to get smell out. That took 3 days.  When he was finished you can see the groves where he sanded it and can still see where it was a different color underneath. The tub is ruff and has little tit points where he didn't do final finish. The owner was suppose to come out and inspect it. He never showed up. They don't stand behind their word and do what they were suppose to. It doesn't look like a new tub like they said it would. I would NEVER use them again.

.

The contractor completed one of the tubs and did a good job. He said that he could not complete both the same day and would come back January 22nd to do the 2nd tub. He never made the appt. and has not return calls to reschedule and complete the job.

Went very well. Very professional.

Punctuality and scheduling are BIG problems. If you use this provider, take the initiative to call a day or two before your appointment just to touch base and remind them.



|



|It took several messages and phone calls before the workman finally came out Nov 1. Be aware that the product they use has highly toxic fumes and you will need to open all your windows, put pets and people outside until it dissipates. We used a HEPA air filter with charcoal to help remove the odor.



|



|The first guy taped around the overflow drain and did not prep it well.  Within a month, there was paint chipping off with rust underneath.  I initiated contact with Raphael. He was very concerned that the prep work was not done right and wanted to fix it himself.



|



|It took several times to reschedule. Because of prior experience, I decided to call and remind him of my 1pm appointment. The morning of, I phoned him to touch base and ensure that we were still on. After a few minutes, it was obvious that I had slipped through the cracks of his schedule again.  However, he offered to come out a little later at 3pm. At 3:15pm, he phoned and asked if we could schedule on another day.



|



|I was pretty upset at that. I insisted that it be fixed that day as I was tired of arranging to take off work or moving my schedule around to accommodate. I didn't need the whole tub re-done - just the overflow.  I had loosened the screws to make it easier for him.



|



|Since he was close to my area, he agreed to come over.  It took 30 minutes to grind/prep and Raphael did a good job.



|



|I just wish that they would use some kind of tool (Outlook, Google) to help them with their scheduling. It's frustrating for the customer to initiate the contact and remind the provider that they have an appointment.

The work was fine when they finally showed up. The finish on the bathtub was left rough though. They couldn’t do the work on the three times I chose through the concierge service of Angie's List so they picked the day/time. I got stood up the first time we scheduled, the date scheduled by them, and they didn’t even call to say anything. I would not recommend them. If your time is worth anything don’t count on them.

We did have some scheduling issues. But, he did make time do the sink as an additional item for a reasonable price. We still have some rest showing through on the sink that was not there immediately after the job was finished. However, we still haven't contacted him about this.

It looks awesome!!  It takes several hours to apply all the coats of enamel, but it is worth it.  My bathtub looks brand new.  The difference is amazing.  I would definitely use Tubs and Counters again.

Rafael was very nice and accommodating. He told me honestly that my bath tub was fine and it does not need refinishing. I would trust him with any job. Thanks Rafael.

Rafael arrived promptly at the second scheduled time. (He had missed the first appointment due to scheduling confusion which is why the overall rating was marked down.) He went to work immediately and did a fine job. Everything was left in pristine condition after he finished. The sliding doors were replaced several days after completion. I plan to have him come back to refinish a shower in the spring.

It's been over a year now and the finishing is starting to bubble up and split. I have tried reaching out to the SP, but they responding.

Rafael had a bit of a delay getting out here, caused by ice storms and heavy rain (he mixes things outside, so weather is important). I wish he was a bit more proactive about telling us when there were delays, but he responded to my emails and texts, so no big deal.

He resurfaced our tub, took extra care to cover everything before he started. The results were amazing! It looks like a new tub, at about 10% of the cost of having it replaced!

I would definitely recommend him to others.

I have set two different appointments to get the work done.  They missed both with no communication.  I had to contact them to figure things out and still haven't heard back from them or had the work done.  Angie's List is helping me resolve the matter.

12/31/13: Tubs and Counters did finally come out.  Here in Dallas, we had an ice storm and it set the company back.  Once they came, they did a great job.  They were friendly, professional, and I would use them again.  They definitely redeemed themselves!!!

The work that was done was just ok. Scheduling was the big issue.

.

Refinished our porcelain tub. Went very well.