About us
We can open your car or house or business if you are locked out. Our spacious showroom has new and used safes. We have OEM remotes for your vehicles and chip keys too. Disney keys and other beautiful house keys. Bring your lock problems to our shop and we will fix them up. Or we can come to you to fix your locksmiths problems
Business highlights
Services we offer
We make most all automotive keys, chip keys, replace ignitions. Can get replacement keys for Mercedes Benz, Landrover, BMW, Mini Cooper, and Sprinter. We install access control, cameras, card readers, mags and electric strikes. We can rekey the locks on your office or home or vehicle. We sell new and used safes, change combos, *move safes {*Subcontracted}
Services we don't offer
Alarm systems.
Accepted Payment Methods
- PayPal
- American Express
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Martin Locksmith
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 5% |
Filter reviews by service
****Do not use......or get quote in writing before using Martin?s Locksmith*****
My son lost his car keys on 12/22/15. I contacted Aaron?s Locksmith and he quoted me $185.00 for the high security Honda key with the service call, but said that he would not be to make it until the next day. I then contacted Martin Locksmith and spoke with Steve. He said that he would match Aaron?s price and be able to come out that night. Steve said that he did not have the high security key in stock but had the regular key. He said that he would do the high security key and regular key for a total of $285.00 and that he would order the high security key and that once he received it that he would have someone come back out to cut it. He sent a contracted locksmith, Calvin. Calvin stayed for about 15 minutes and then said that he had another call, but return the next day. On 12/23/2015, Calvin called me and advised me that the job was complete and to contact Steve to make the $285.00 payment. I contacted Steve, who then told me to call Tia at the office. I called Tia and she processed the payment for $285.00. I did not hear from Martin Locksmith in reference to the high security key that Steve was supposed to order, therefore, I contacted their offices. I was then told that the $285.00 was for the plain key. I advised Martin about our phone conversation. He said that he didn?t remember our conversation. He said that he would have Calvin, the contracted locksmith, contact me. Calvin called me and said that he had to repair the ignition clip, and the charge was $185.00. I advised him that I spoke with Steve initially and was quoted $285.00 for both keys. I was never advised that the ignition needed a clip to be repaired nor did I authorize my credit card to be charged for it. He then said that Steve never mentioned an additional key. I then spoke with Tia the office manager. She said that she was confused and really didn?t know what was going on. I explained everything. She then called me back and said that I could purchase the high security key for $100.00. I advised her that I would not pay an additional $100. I simply wanted what I paid for, and she declined. I am disputing $185.00 of the charge with my credit card company.
"In response to the lady calling me a thief, she was told of the need and cost of fixing the ignition on her sons car. Calvin explained it to her and minutes later she called the shop and paid the bill in full. A week later I guess she forgot all about this transaction and called to ask where the $100 remote head key was. Claiming she had paid for it last week. She was told the same story again. Ending the call, calling us thieves and writing a nasty email to us. The price of $185 was for making a working chip key {non remotehead key} and programming the plain chip key to a 2009 Honda Accord. Your sons car had a broken ignition. Calvin told you this that night, 12/22, as well as your husband and son who were both at the car, This is a 2 hour job to fix, so it was agreed that it would be done next morning. Next morning he spent 2.5 hours repairing that ignition. This problem happens on all High Security Honda vehicles 2004 and newer. Calvin called you again when he was done, explaining all charges again. You agreed and called the shop and paid us. A week later I guess she forgot all about this transaction and called to ask where the $100 remote head key was. She was told the same story again. In question is the $100 remotehead key. Had you been mature about this matter and called me, I would have removed the $100 labor from your credit card. That ignition repair is a $150 job. I offered to save you $35 on remote key and we did save you $50 on labor repairing ignition problem, that all 3 of you knew about! {Bad ignition, father could not get key into ignition, your son either, they both tried} You were quoted 185 for the plain key, enabling your son to drive his car. I told you I would do the expensive remote head key at the shop for $100 when it arrived in a few days, it had to be ordered. You then stopped payment on your credit card after calling us thieves and idiots. It took a month to receive the papers from your credit card company. I see you stopped payment on the $185, not the $100 in dispute. And I am the thief? When Calvin last talked to you and was told you were going to stop payment, he asked for his key back. We are out $285 at present and your son is driving his car. I do not see how I am the thief here. When this is over, if your credit card takes the $185 from me, I plan to call the police and report thief of services. Maybe a talk with the police will improve your memory and a talk with a judge will make you think twice about bad mouthing business people and stealing from them?"
"Thank you for your Business, I will pass your comment to your technician"
"Thank you for the kind words, If we can ever help you again just let us know....."
"Thank you for using Martin Locksmith we appreciate your business, and a happy customer is our goal.. Thanks again"
"As a family run business we value our customers and always have their best interest at heart, we're very happy to hear that your experience with our company was a "A" . Thanks again,, Ken Martin"
"Thank you for your kind comments. Martin Locksmith"
Locksmith didn't show up until 4:30pm. I didn't really mind, I had things to do and they kept in contact with me on the phone to let me know they were still coming. It was a male/female team and they assured me I would be good to go in about 30 minutes. They made me two transponder keys and one key to unlock the door only, in the time they said. The two transponder keys and replacement key worked perfectly! They both apologized for being late and wanted to make sure I was completely satisfied. They also offered me some solutions for getting another FOB. They also provided me with a business card with my code numbers in case I needed another key.
The day after on Sunday I was out in my car looking for a receipt and lo and behold there was my lost key stuck in between the seat and center console! My wife and I looked all over that car for the key too! Oh well, at least my wife and I have some replacement keys now.
I'd recommend Martin Locksmith for replacement transponder keys. I'd recommend the male/female team that came out too, they were good. I had there names written down, but can't find that darn receipt!
"Thank you for your reviews, our goal at Martin Locksmith to provide good service at a reasonable price. I WILL pass on your comments to Larry and Lisa. Thank you for you business. Martin Locksmith"
"Thank you for your kind words. Our goal is that our customers are happy and secured when we are finished with the job. Martin Locksmith"
I showed up shortly after they opened on Saturday morning. Glenn made the key, took my money and sent me on my way. When I got home, I wanted to verify that it worked. So I took the original key and moved it away from the car. I discovered that the replacement that was made didn't work at all.
I went back and told Glenn it didn't work. He said he'd get to it as soon as he could but he had something to do ahead of mine. So I waited. Glenn eventually got around to it and messed around with it for over an hour. I missed another appointment I had but I figured it was worth it to be done with this. After over an hour, Glenn told me that the car must be "p***** off" because it wouldn't work and he had tried multiple new keys. He said I should go do some errands and drive the car for awhile and come back later in the afternoon after it had had a chance to calm down. I should have cut my losses at that point but I said I would.
Later in the afternoon, I went back. They were very busy. The other guy working there, Steve, was going on and on about how busy they were, they hadn't even been able to take a lunch, they were being worked to death, etc... After a bit, Glenn tried again and still couldn't get it to work. He called a guy named Bert on the phone and, after a very short phone call, told me that he didn't have the right key and they could order one and have it there by Tuesday. I told him I'd wasted more then enough time with them and I'd like a refund. He processed the refund, never told me "thank you", "I'm sorry we wasted your time" or anything else.
So I essentially wasted my Saturday because Martin's employees aren't as well trained as they should be. And they didn't have enough people in the store to handle the number of customers they had. Maybe if Bert was there he could have at least told me in the morning they didn't have the key in stock (in spite of the assurances I'd received when I called) and at least I wouldn't have wasted one of my weekend days.
I ended up going to a different locksmith. While it was a bit more expensive than what Martin was going to charge me, I had a completely different experience and it was well worth the price differential!
Having people working there that aren't qualified to do the work is bad enough, but not to even apologize after wasting my time is inexcusable. I'll never do business with them again.
"I am sorry you had such a bad experience an I assure you that the technicians that you are talking of is a highly trained Locksmith but his strong sute are in comercial locksmith and is one of our safe and vault technician. Im sorry that you came in on a Saturday the all of the automotive techs where off. Please accept our apologies. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"Thank you for your kind words, I will let Glenn know of your comments. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"Thank you for your reviews, we do are best to make sure your work is do right and to clean up after ourselves. We appreciate your business. Martin Locksmith"
"Thank you for your kind words. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"We appreciate your business and we do what we can to fix what is wrong and not to oversale you products when you do not need them. Martin Locksmith"
Would use him again and again
"Thank you for your reviews. Martin Locksmith"
"Thank you for your reviews. Martin Locksmith"
"We thank you for your business! Steve"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
2234 W Park Row Dr, A, Arlington, TX 76013
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 5:00 PM |
| Tuesday: | 8:00 AM - 5:00 PM |
| Wednesday: | 8:00 AM - 5:00 PM |
| Thursday: | 8:00 AM - 5:00 PM |
| Friday: | 8:00 AM - 5:00 PM |
| Saturday: | 9:00 AM - 2:00 PM |
Get our Angi-powered app
