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Hard Rock Granite & Tile
Laminate Countertops - Install, Laminate Countertops - Repair, Brick or Stone Fireplace - Install,
About us
2013, 2014, 2015, 2016, 2017, 2018, 2019 & 2020 Super Service Award Winners!! We are a full service granite, marble, and quartz stone fabricator and installer directly catering to you, with no middlemen involved. We offer top-quality 16-gauge stainless steel sinks, along with a wide variety of other kitchen and bath sinks to choose from. We offer assistance in choosing the exact stone slabs for your project by meeting you at any of the top stone yard suppliers in DFW. We assist in the design and stone selection of your custom backsplash to compliment your new kitchen countertops. We are experts at shower and bath makeovers, along with flooring design, material and installation. We are able to supply your materials from all DFW distributors at discounted prices. We strive to provide quality workmanship at the best prices with quick results. Allow our years of expertise in residential jobs to assist you with your project needs. Some things never get old, and the beauty of stone countertops is one of them. At Hard Rock Granite and Tile, Inc., our company has been supplying and installing the highest quality marble, granite, and quartz countertops. We stand by a higher standard in our service -- if we don't believe in the standard of the stone, our craftsmen won't cut it. We also only offer clear, transparent, and thorough pricing so that there are no hidden fees for your project. Our biggest goal at the end of the day is leaving you with counters that you will love for years to come.
Business highlights
Veteran owned and operated
16 years of experience
Services we offer
Granite, all types and styles of sinks to compliment your counter-tops., and marble counter-tops including on-site exact price quote, fabrication and installation, quartz, stone selection assistance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.997 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 1% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 76-97 of 97 reviews
Richard M.
Oct 2014
The service went great. Two technicians came out and completed the job in under an hour not including the prep time. They even left us some extra pieces of flooring in case we needed them. They were very qualified and confident. They were great with the cleanup after the job. I had no problem scheduling the service and there were very flexible with our schedule. I was very satisfied with the work.
Response from Hard Rock Granite & Tile
"I appreciate your business and enjoyed working with you."
Stan M.
Oct 2014
They did a beautiful job. Thom was an artist and did a great job helping us pick out the right slab. He had great recommendations for what we were looking for. He went with us to about 2-3 different facilities to look at the different materials. He was extremely good at what he does and very contentious. He worked within our budget that we had given him. The cost just depends on the size of work you need done and the material you chose. The pieces fit beautifully and everything looked great. He is one of the only contractors I have used in several years where I was completely satisfied with their work. They were very responsive and easy to schedule for the service. They were very hard workers. He always makes himself available. I would highly recommend this company to others.
Response from Hard Rock Granite & Tile
"I have considered myself an artist most of my life, here is where I can apply that gift and help my customers make good decisions based on good information."
Matthew F.
Oct 2014
unknown
Response from Hard Rock Granite & Tile
"You were a pleasure to work with. If there is anything I can help with in the future please let me know."
Nancy W.
Oct 2014
The service went very well and their pricing was reasonable. Two technicians came out for the installation and completed the entire job in about a few days. They did the job in a timely manner. They were very nice and professional. They were very organized and have a nice facility for you to go look at the granite. They made scheduling easy and I would highly recommend this company to others.
Response from Hard Rock Granite & Tile
"I'm glad that you are pleased with our services. Some customers are fun to work with, you were a pleasure!"
Ross O.
Oct 2014
The service went well.
Response from Hard Rock Granite & Tile
"Very nice project, very nice customer! Very nice results.."
Kay D.
Oct 2014
unknown
Response from Hard Rock Granite & Tile
"Thank you and we look forward to seeing you again in the future."
Paul B.
Sep 2014
We met with the granite merchant and picked out the piece. Members of the providers team came to our home and made a pattern of the counter tops and marked the sink, cook top, and other measurements. Afterwards, another appointment was made with the provider to review the pattern cut-outs. We worked with the provider to get the patterns in the locations we wanted for the pieces.
The provider's team came to the house at the time scheduled, installed the granite countertops without any issues, and completed the job beautifully.
Response from Hard Rock Granite & Tile
"It was our pleasure to serve."
Breah C.
Sep 2014
After they measured my kitchen & back splash, we chose our sink and back splash design from hundreds of pictures he had on an iPad. He brought actual samples of side trim options and samples of granite colors. Thom entered my information in a laptop computer and gave us an exact price on the whole job right then. We met at the indoor slab yard and he helped us select the right slabs for our home and brought backsplash samples so we could compare the color and material choices to our actual slabs. Every detail and price of the project was separated and very easy to understand. Our kitchen is beautiful and took very little effort. The customer service was excellent from beginning to end, what a great experience! I would highly recommend them to anyone looking for new countertops & backsplash!
Response from Hard Rock Granite & Tile
"Reviews like yours are very much appreciated as they tell new customers what to expect."
Kelly B.
Jul 2014
Thom was very professional in our dealings with his company. It was a complicated job, and he bent over backwards to make sure we were totally pleased.
Response from Hard Rock Granite & Tile
"Thank you! You both were equally very pleasant customers to work with & we enjoyed our visits with you. Best of luck to you in the future and we hope to hear from you again someday!"
James D.
Jul 2014
Everything went well. New floor looks terrific and the granite overlay makes the tub look like a drop-in tub - the way it should look. The owners of HRGT, Thom and Sue, were involved in every step of the decision making process and were very helpful in suggesting options and alternatives.
Response from Hard Rock Granite & Tile
"It was a pleasure to to do business with you. Looking forward to hearing from you again.! Thom"
Joseph P.
Jun 2014
unknown
Response from Hard Rock Granite & Tile
"6-26-14 This B review surprises us because above you stated it went very well at a reasonable price, followed by a B rating regarding price.?? 7-2-20 Thank you for removing price as your reason for the b rating."
Dorene M.
Jun 2014
So far, we are very pleased with the service provided by Thom and Sue. They responded quickly to our requests and met all dates promised. Our installation is scheduled for next week. And based on our current experience, we are expecting to be very happy with the finished product.
Response from Hard Rock Granite & Tile
"We are glad to have you as a customer and please post a review on our performance on your completed job."
Paula L.
May 2014
My experience with Hard Rock was absolutely excellent from start to finish. I have never worked with a company that is more punctual. When selecting my granite, Thom was incredibly patient and took me to two different granite providers so that I could be sure about my choice. The installation went well and the workman were very professional. We could not be more pleased with the outcome! I am thankful to Angie's List for finding this company.
Response from Hard Rock Granite & Tile
"Thank you [member name removed], and it was such a pleasure working with you also! We look forward to the opportunity to work with you on any future projects, and wish you the best!"
LInda A.
Feb 2014
This was the first time I had ever installed granite (or any stone, for that matter) in my home. Thom at Hard Rock Granite and Tile called me the day after I emailed (through Angie's List) and we set up an appointment to come to my house and take measurements. He was very helpful and informative. I had originally wanted black soapstone for my counter tops, which he said he could work with, but after receiving the estimate, soapstone would have far exceeded my budget. Thom helped me find a type of granite which looked and felt like soapstone but at a lesser cost. Of course, this granite was not available at every granite warehouse in Dallas, but he lined up (3) which had the stone. I went to all three, and after making the selection, we revised the estimate. This was the hardest part: finding the correct stone.
I selected a granite with a honed finish, which was something most buyers do not choose, and so the fabrication was slightly different than when using a granite with a shiny finish. Hard Rock stepped up to the plate and catered to my specific ideas as to the finish and installation details, and the new counter tops exceed my expectations! They look fabulous!
I appreciate working with a contractor who solves problems and tries to give the customer what they want, without trying to talk them into something that is easier or more routine. Hard Rock was great with communication (my original schedule was during the horrible Dallas ice storm) and very responsive.
My suggestions for a great granite install:
Know what you want. Granite is expensive and cannot be "adjusted" once fabricated.
Take samples of granite back to your kitchen and look at them under your lighting and at different times of the day. Granite looks very different in the granite warehouse, standing vertically, than it will laying horizontal and under your kitchen lighting.
Don't assume anything. Make sure the measurements are correct, the edge treatment is what you want, and the height of your backsplash is what you want. There is no "standard" but there is "what most customers want". If this is not you, make sure you are very explicit in explaining the look you expect.
if you have any other changes to make to your kitchen, like replacing the range or a sink, either do it before the granite is measured, or have exact measurements beforehand. Granite cannot be "trimmed" once installed to make room for a new range that just barely will not fit.
I will be remodeling my bathrooms soon, and Hard Rock Granite and Tile will be my first call! I highly recommend them!
I selected a granite with a honed finish, which was something most buyers do not choose, and so the fabrication was slightly different than when using a granite with a shiny finish. Hard Rock stepped up to the plate and catered to my specific ideas as to the finish and installation details, and the new counter tops exceed my expectations! They look fabulous!
I appreciate working with a contractor who solves problems and tries to give the customer what they want, without trying to talk them into something that is easier or more routine. Hard Rock was great with communication (my original schedule was during the horrible Dallas ice storm) and very responsive.
My suggestions for a great granite install:
Know what you want. Granite is expensive and cannot be "adjusted" once fabricated.
Take samples of granite back to your kitchen and look at them under your lighting and at different times of the day. Granite looks very different in the granite warehouse, standing vertically, than it will laying horizontal and under your kitchen lighting.
Don't assume anything. Make sure the measurements are correct, the edge treatment is what you want, and the height of your backsplash is what you want. There is no "standard" but there is "what most customers want". If this is not you, make sure you are very explicit in explaining the look you expect.
if you have any other changes to make to your kitchen, like replacing the range or a sink, either do it before the granite is measured, or have exact measurements beforehand. Granite cannot be "trimmed" once installed to make room for a new range that just barely will not fit.
I will be remodeling my bathrooms soon, and Hard Rock Granite and Tile will be my first call! I highly recommend them!
Response from Hard Rock Granite & Tile
"If every customer was as involved as you when doing a remodel, every customer would be as happy as you when finished. What a pleasure!"
James S.
Oct 2013
I'm very pleased with the work they did. From the start, when the owner came to our house with samples for us to see it was a good experience. We picked out what we wanted and then later in the week met him at the stone place to pick out our slabs. While there we met the person who would install our new backsplash and we got to pick out the stone that would be used for that. On the day of installation of the granite countertop they were prompt and did the job of removing the old countertop and installing the new one with no problems. The next day the tile man came and installed the tile backsplash. It took all day. He was meticulous and determined that it looked good when he was done. We're very pleased with the results. I have recommended them to coworkers and friends who were or are planning the same type of work.
Response from Hard Rock Granite & Tile
"Thank you for passing our company name to neighbors and friends. If your neighbors and friends are as nice of people as you are we look forward to serving your circle of friends. Thank you for your business and any way I can help in the future please let me know."
Jeanne C.
Oct 2013
They're very good. They're very customer service oriented. They did a super job, they're very accommodating, they meet you at the granite place to choose the granite, they stand behind their product, they have excellent crews, they do exactly what they say, they show up on time, they get the job done and they clean up all their mess. And the owners work together as a husband and wife team, they come to your home together to help you with the basic requirement to start out with, as far as the design, and then they recommend different places that you can go look at granite slabs. They have a whole list.
Response from Hard Rock Granite & Tile
"Customer Service is our #1 priority, Reviews like yours are why."
Larry J.
Jun 2013
From the first contact with Hard Rock to project completion, everything was done according to schedule and in a very professional manner. Much assistance was provided in selecting and ordering granite and in deciding on backsplash design. All the work was done in just a few days and the finished look is excellent. We would highly recommend Hard Rock Granite for any project you need done.
Response from Hard Rock Granite & Tile
"Thank you! Building a theme that fits with the surroundings areas is the challenge The first part of customer satisfaction is directed by the stone used. As you know we are very picky regarding materials. Finding the right material at the right price is the key. Deciding the correct back splash material and color is the next focus. After that you have the formula for success."
Stan M.
Jun 2013
Hard Rock Granite & Tile is a terrific company. They showed us samples as they had in their show room. They said if I wanted to see other samples, they’ll make an appointment and we’ll go and see for other samples of granite. We found the sample and he inspected it and took it to his shop. He took the template and laid it out on the granite. We were very happy with the service and they did a wonderful job for the installation. He has somebody that does backsplashes and they incorporated the granite into it and it’s really lovely and that’s quite different from anything we saw anywhere else. He just did a lot of extra things.
Response from Hard Rock Granite & Tile
"With folks like you it's easy to do extras, we are proud to be part of your home design."
Jan H.
May 2013
Went fine.
Response from Hard Rock Granite & Tile
"Thank you for the opportunity to serve."
Cindy S.
Dec 2012
Called and requested estimate - Hard rock was a referral from the floor contractor. Appt made and owner arrived on time. Thom spent a significant amount of time with us answering our questions and never felt he was pressuring us to make decision. We had an appt for someone to do a template and Sue called us to reschedule due to an illness. The template man arrived on time for the resheduled appt.
Thom met us on time at the granite store and walked us through the good and bad choices. Glad he was there to guide us and answer questions. So many choices!
Install day and Sue called to let us know they were running late. Crew arrived and were polite and cleaned up after themselves.
Thom met us on time at the granite store and walked us through the good and bad choices. Glad he was there to guide us and answer questions. So many choices!
Install day and Sue called to let us know they were running late. Crew arrived and were polite and cleaned up after themselves.
Response from Hard Rock Granite & Tile
"Thank you, I am glad to hear our customer service is as designed. Happy customers are the only way we attract new business. Please call if you have any future needs."
Renee B.
Oct 2012
After many years of thinking about it, and getting estimates to modernize and update the kitchen, finally did it and it was well worth the wait. Working with Thom and the professional staff at Hard Rock Granite and Tile made the process quite easy. They were very patient, informative, helpful and easy to work with. They answered my questions, addressed by concerns and I came away very pleased with the outcome. The project was done at the schedule I proposed and was completed on time with no hiccups. Everyone was very professional, courteous, prompt, knowledgeable and seemed genuinely concerned with their work and my approval. Never was I felt pushed or rushed into any decision. There was no hidden nor additional costs at the time of completion.
I now have a beautiful kitchen and probably know more about granite and selecting granite than I ever thought I would.
I now have a beautiful kitchen and probably know more about granite and selecting granite than I ever thought I would.
I would definitely recommend Thom and the crew at Hard Rock Granite to anyone seeking granite and tile.
Response from Hard Rock Granite & Tile
"Thank you for taking the time to write such a nice review."
Deborah B.
Sep 2012
I met with Susan at the granite site. She helped me pick out the granite to match my tile floors and wood cabinets. From the time I ordered the tile until installation any questions or concerns I had was answered promptly. I wanted to keep my tile backsplash in the kitchen. Installation was started and completed in one day. I requested that "something" be added to the kitchen countertop to enhance the appearance of the space between the granite and my existing backsplash. Tom brought a decorative sample that matched perfectly. The decorative tile piece was installed as scheduled and everything looked "fantastic". The owners and installers were very professional and resolved any issues or concerns immediately. Great customer service throughout the process. I would highly recommend Hard Rock Granite and Tile.
Response from Hard Rock Granite & Tile
"Thank you for your statement regarding our customer service. We love hearing this from all our customers. You were a delight and fun to work with."
Licensing
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FAQ
Hard Rock Granite & Tile is currently rated 4.9 overall out of 5.
Hard Rock Granite & Tile accepts the following forms of payment: CreditCard
Yes, Hard Rock Granite & Tile offers free project estimates.
No, Hard Rock Granite & Tile does not offer eco-friendly accreditations.
No, Hard Rock Granite & Tile does not offer a senior discount.
No, Hard Rock Granite & Tile does not offer emergency services.
No, Hard Rock Granite & Tile does not offer warranties.