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Geek Squad - Best Buy

TV Sales, Stereo and Home Theater System Service, Computer Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.741 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
15%
3
2%
2
0%
1
2%

Filter reviews by service

Showing 1-25 of 41 reviews
Shirley C.
May 2016
4.0
TV Sales, Computer Repair
Yes, I recommend this pro
$99
unknown

Donna S.
Feb 2016
5.0
Computer Repair
Yes, I recommend this pro
$300
Geek squad members were very courteous and helpful - and added a hew modem to help with Internet email problems / installed anti- virus - set up another email account for me ...

Emdee A.
Feb 2016
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$400
Quick and neat.
They were on time and completed the job in a timely manner. They also took the time to walk me through the operation and other options available if I decide to upgrade in the future.

Marilyn W.
Jan 2016
5.0
Computer Repair, Computer Sales
Yes, I recommend this pro
$150
Very knowledgeable and helpful in suggesting ways to improve streaming movies and other content on the network with the Slingbox.

Eldon J.
Jan 2016
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$750
Showed up on time and completed all work with care and expertise.  All works good.

Kathy M.
Jan 2016
5.0
TV Sales
Yes, I recommend this pro
unknown

Harshil P.
Dec 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$250
All went well. Great job.

Ron T.
Nov 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$260
Delivered TV, Console, and soundbar. Assembled console. Set up TV, console, and soundbar. Instructed us on it's use and answered questions. Hauled away old console and TV. Did a great job.

Sheryl S.
Nov 2015
2.0
TV Sales, Stereo and Home Theater System Service
$100
He looked at my current system and setup.  Said he would get figures together and send a bid.  After one week of not hearing from him or receiving any information, I called another company.   They gave me a bid within 24 hours.  At this time, Best Buy refuses to refund my money because "he came to the house and an invoice was created."  I would have expected a response with a bid/quote to be part of the transaction.  I filled out a survey of Best Buy saying that I would not recommend Best Buy and why...oddly, within two hours of submitting it, I get a call asking if I had made a decision. If I hadn't submitted the negative survey, I'm not sure when or if he would have followed up.

Carol U.
Oct 2015
5.0
Computer Repair
Yes, I recommend this pro
Great service.

Bradley P.
Oct 2015
1.0
TV Repair
$256
The installation was fine.  The customer service experience up to that point was not the most pleasant experience.

Christopher H.
Sep 2015
4.0
Stereo and Home Theater System Service
Yes, I recommend this pro
The tech was very knowledgeable and was able to fix the problem in about an hour.

Michael H.
Sep 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
She was great. She showed how to work the controls.

Bobbie M.
Aug 2015
5.0
TV Sales
Yes, I recommend this pro
$500
Very knowledgeable in all areas of focus.

Melissa W.
Jul 2015
5.0
Computer Repair
Yes, I recommend this pro
$100
The technician spent TWO HOURS on the phone with the ISP and my provider for my telephone line before getting a definitive answer on precisely why my connection was lost.  He was very patient, VERY knowledgeable, and very professional.  He also told me to take the new modem I had purchased back to the retailer and get a refund.

This is the second time a technican from Geek Squad has been to my home to render service, and both experiences have been positive.  I would recommend Geek Squad to my friends, my colleagues, and anyone else who would listen.

Lasha B.
Jul 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$150
I was surprised to get such a quick appointment considering I just called on Monday of that same week. The Geek Squad agent called me early the morning of the appointment just to let me know that he would be here right at 12:00, but I missed the call. He showed up on time, exactly at noon. He was very courteous and chatted about stuff while installing the wall mount.

All in all it only took him about an hour to get everything completed and he cleaned up all of the trash. He even offered to take the boxes to the dumpster for me. He was a great agent and did a great job. Before he left, he made sure I was satisfied with the way the tv was tilted (it was a full motion mount) as well as making sure the tv was level.

I had been told by the customer service rep on the phone that I could be charged an extra $99 for wanting it mounted above a fireplace due that being a 'difficult location' but the Geek Squad agent had no issues hanging it and didn't charge me a dime.

D’Lynn S.
Jul 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro

Great.

Yes, you will want geek squad to come and visit your home, so that they can see the room you are wanting to set up with your system and explain everything that you will need.


When they come for the installation, they do everything.  Once finished (and some while doing the installation) they will explain everything and how all the components work together.


Tim R.
Jun 2015
5.0
TV Sales
Yes, I recommend this pro
$150


 Excellent. Two service associates attended, on-time, professional, quick, carefully and neatly stacked old components. Set-up looked good and equipment operated very well.


Barbi A.
Jun 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$150

Knowledgeable service tech, courteous and had system installed in no time!

We bought probably the easiest system to hook up so the $150.00 installation fee seems

a bit high but it is evidently a preset fee!  But was set up and I am happy with the results!



Stan D.
May 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$200
Very well

John B.
May 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$99
They did a excellent job.He even fixed a wall outlet that came out of the wall.The Netflix app isn't available for my tv yet.He even called to find out how long it would be before I could down load it.

Freddie K.
May 2015
5.0
Computer Repair
Yes, I recommend this pro
$162
It went okay, My initial cost was $49.00 under the contract I had through AARP. However, there were problems and I agreed to pay another $99.00 to cover those problems, which were explained by the technician and I agreed to have the work done. The Tech spent about four hours my computer.

Homeowner
May 2015
5.0
TV Repair
Yes, I recommend this pro
It went swimmingly.  He was able to tell me how to fix the problem on the spot without having to have someone come out.  No waiting, just good service.

Mary C.
May 2015
5.0
TV Sales, Stereo and Home Theater System Service + 1 more
Yes, I recommend this pro
$100
The installation went very well.  The tv stand that I had did not work for the new tv.  The technicians showed the type of stand that will work for that tv.  I purchased the stand the the technicians went to the Weatherford Best Buy store to pick it up.  I did pay to have the stand put together, but it was all very painless.  The technicians were very polite, arrived when they said that they would, cleaned up everything before the left and left me feeling very good about the purchase.  The technicians showed me how to operate the new tv and the features that I will be able to use.

Brooke O.
May 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$150
great
Showing 1-25 of 41

Licensing

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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Geek Squad - Best Buy is currently rated 4.7 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.