FIRST TEXAS HOMES

My Nightmare with First Texas Homes: A Cautionary Tale My experience with First Texas Homes has been a tumultuous journey filled with frustration and disappointment, serving as a dire warning to anyone considering working with this company. First Texas Homes operates with a heavy hand, withholding vital information and asserting dominance over customers. Ken Goodson's response to a simple inquiry about a closing date was shockingly hostile and utterly unprofessional. His abrasive language and unwarranted attacks epitomize the disdainful attitude this company has towards its customers. Here's Ken's email: XXXXX, Okay, I am going to be as nice to you as possible. YOU sir....need to figure this out, First Texas Homes makes the rules NOT you and you and your brother need to get this out of your head. I am not sure who put all this in your head, but First Texas Homes is in charge, not YOU or your brother, or your father. Let me know what works best and get back to me asap. Thank you sir. Ken Upon closing, I was greeted with a laundry list of defects that should have been addressed long before. These included: * Over 80 wood-look tiles (1x5ft) requiring replacement on the first floor * Raised tiles in all bathrooms floors and/or bath needing replacement * Entire first floor requiring regrouting * Numerous drywall seams and cracks * Kitchen cabinets needing extensive sanding and repainting * Missing window sill and improperly installed window * Flooring on the upper level requiring proper nailing * Widespread paint issues throughout the house * Dent in the cabinet under the kitchen island These issues illustrate First Texas Homes' complete disregard for delivering a quality product and their utter lack of accountability. The unprofessionalism displayed by the team at First Texas Homes is utterly appalling. Luke Beltringer's outburst, yelling at me in my own home, was the pinnacle of disrespect. Their behavior reflects a pattern of gaslighting, where customers' frustrations are dismissed and manipulated to make them feel in the wrong. Kathy Provenance's leadership--or lack thereof--has led to a cesspool of incompetence and disregard for customer well-being.

Terrible.

WARRANTY WORK HAS BEEN COMPLETED IN A TIMELY MANNER. THERE HAVE BEEN NO MAJOR PROBLEMS WITH THE HOUSE.