COUNTRY ACRES KENNELS

Cleanliness is hard when you’re taking animals but it smells really bad and the feeling that is not clean. The noise level, I think it’s because it’s such an open space, it’s just really loud. I would like to see they put up barriers or something that will keep it from being so loud. The staff was friendly. They took us on a tour. In term of cost, the difference between kennels and veterinarians, they are a lot cleaner and a lot quieter but they are way more expensive and they are more strict on their requirements. This kennel does have requirements which I don’t have any problems with.

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I love bringing my dogs here. Staff is courteous, professional and timely.
I dropped my dogs off at 730 and I received a call around 1030 for both to be picked up.  They dont take your dogs from you at the cashiers desk, but allow you to bring the dogs in and kennel them.  It makes the dogs feel like its ok because mommy brought them.
I have used them before and my dogs always have some kind of ornament from bows, to feather boas and scarves.
I love everything they do to make me comfortable.
There is a kennel there I havent used but I am anxious to use.
They have dog training and a dog park on the property.  The place is MASSIVE!!!!

I have used Country Acre Kennels for over eight years now.  Whenever we have to go out of town we make the drive out to Country Acre for our dogs.  All of our dogs love it.  We have had the training down with all three of our dogs and Country Acres is wonderful about supporting the owners and helping them manage their dogs.  Can't say enough great things about this place, great people.  Thank you.

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We have a large breed dog who is very attached to our family.  This was our first time leaving him, let alone boarding him.  We looked at every option out there for months and came across Country Acres online quite a few times. They were definitely the most reasonably priced and the facilities look perfect for our dog.  We normally would go tour places prior to boarding (we have another dog) but due to an illness we were unable to.  The day we dropped our dog off, we did leave early so we could look at the facility before leaving him. Everyone seemed nice and professional and the place looked perfect for our dog.  We were happy with it.  We checked in on him while we were out of town and we were told he was doing fine. However, when we picked him up, we were a bit shocked.  Even though the bag of dog food we took for him was almost empty, he lost quite a bit of weight.  We were also told that during group play another dog mounted him and scratched him up pretty badly and that they had to put an antiseptic spray on the cuts.  We were then charged $12.99 for the bottle....I personally don't think we should have had to pay for that.  When we got him home he wasn't himself. He almost seemed to be in pain.  We then started noticing things likes cuts and scrapes on his face and head and more on his body.  The day after we got him home we noticed he had more deep cuts all along the inside of his legs and really irritated skin.  I finally called the kennel to hear again what happened. I will say whoever I spoke with was very nice and professional and took the time to explain again that another dog kept mounting our dog and because of the size difference the places we were seeing the cuts were normal. We were told the other dog has been taken out of group play and we were assured that our dog had one on one time. She did mention while on the phone with us that because our dog is so submissive that other dogs would sometimes go after that type of personality.  To me it sounded like he had multiple dogs going after him, which judging by all the cuts, isn't too far fetched.  He still is not acting 100%.  Hopefully that starts to get better.  Our biggest issue with his stay is how scratched up is and how he seems to be in pain. I know that dogs are unpredictable and what not but no one likes to see their loved ones, pets included, covered in decent cuts and scrapes and scratches and in pain.

I hadn't used a boarding facility in years so I was nervous about it. Plus, my dog Charlie had never been boarded.  It was a great experience!  a

First, they gave me a tour and had Charlie come for a day for no charge so we would see how it would go.  All the staff were so nice and I could tell when I picked him up he had done well.  They also gave me a run down of how it had gone. 

I will definitely use them in the future.

Our dog came home and couldn't stop using the bathroom. I seriously doubt he was let out during his stay. We have to take him to the Vet now to make sure he doesn't have an UTI. We are very upset that these people were so cruel to our animal. Our dog is like a member of our family and it made us very sad to watch him go through so much pain when we picked him up. We will never use these people again and I hope no one else does either. If you care about your pet and the treatment of animals, do not go here. How can people be so cruel to animals?

This is more than about the last 2 nights. I'm just now getting around to writing this review. Mozzie had training there and we also boarded him and his brother for 13 nights in May. They also have doggy day care, which I am addicted to. Mozzie is a bit rambunctious and I have to keep a close eye on him. So whenever I need a mommy's day off, for $19 (for a full day!), the dog gets to go and play with lots of other dogs and I can run my errands or whatever with no worries. We only live 4 miles away and he is usually asleep before we get home! The most negative thing I can say about Country Acres Kennels is that they refuse to move with us to Florida in a couple of weeks! Shelley is amazing, Lisa is amazing, ALL of their staff are amazing.

It was great. The staff is so friendly and helpful. Their place is kept extremely clean. We were able to go visit Leah any time during their business hours, including on Sunday, and take her out to run at the dog park right next door. Leah was safe, healthy, and we think most happy for this little vacation!

Overall, my pets' stay at Country Acres Kennels was great. Went for a visit before boarding the dogs to have a look around and get a feel for the kennel. Staff answered all of my questions and made me feel confident about boarding my dogs there. Dogs were happy when I picked them up--So, I assume that the dogs had a great time! There was a small error in the bill for boarding, but staff  corrected the error. I will use Country Acres Kennel when I need to board my dogs in the future.

It went spectacular. We would never kennel anywhere else. The dogs were placed together in a good sized kennel indoors with an orthopedic bed, which is great for our 14 yr old lab. Our older pup needs insulin shots in the morning and evening which were administered routinely and in accordance with our instructions perfectly. He also receives a pill twice a day that was administered using a pill pocket with no issues. I had provided the syringes and insulin with instructions that were followed to a tee, the person checking the dogs in even took out a syringe to show me and verify what line on the syringe was the correct amount. I provided the pills in a bottle from the vet with written instructions as well, when the staff noticed that my written instructions and the instructions on the bottle differed slightly, they called to confirm and ensure which were to be followed. The dogs had a great time, and are wonderfully worn out after play time with staff hands on and a lovely Thanksgiving meal with turkey.
Our dogs are both rescues, one of which was very harshly abused. We have kenneled with country acres since we got him and the change in him is astounding. When we started, the staff was very aware of his former abuse and had only females handle the dogs as he was more accepting, additionally play time could only be with a female (to give love to the pups while they play in a big yard). There has never been an issue with the kennel having the staff to provide the unique requirement. Since he has been going, we no longer have the requirement and he is fine with male or female staff members tending to him, all due to the excellent nature and handling of the staff to be patient with him.
We have kenneled inside and outside, both have been great with big runs in the outside. When they have been outside and the weather has cooled off, the staff has provided warm blankets to ensure the pups don't get cold.
Prior to pickup, the dogs are always groomed and look and smell great. The grooming team along with the kennel team do an excellent job getting them looking their best.

My 2012 boarding experiences were uneventful, but in 2013 I was in for a rude shock!

On the afternoon of October 23rd 2013, I called Country Acres to make a 1 week boarding reservation for my dog. I asked for my dog to be boarded in a climate controlled indoor run, as he has before at this kennel, since he is a senior. The kennel employee told me this request was not a problem, and he took our information, including my credit card information for the deposit. Several minutes later, a different kennel employee called me back. She said that they could not locate my information in the system from his prior visits, and asked for more information on my dog. After I told her his age, she told me that they would not board a "super senior". As I advised her, my dog is 13-14 years old. (His exact age is unknown, so I am going from the rescue organization's estimate from when I adopted him in 2004.) I do not see any valid reason for this kennel to reject my boarding reservation on the basis of my dog's age because he requires no additional care beyond any other boarder whose owner chooses the climate-controlled boarding option. My dog Gandhi is a 100% mobile, active, healthy, and non-medicated senior who eats like a champ. He does not require any assistance standing, walking, eating, urinating, defecating, etc. He is a little slower than he was 5 years ago, but I usually only notice for a couple seconds when he first stands up after a period of inactivity. If someone leaves my house door open and he escapes, he will keep my 36 year old feet chasing after him at my maximum speed for a good 10-15 minutes before allowing me to catch him; when he was younger, catching him required a bribe. That is the entire visible extent of his age on his physical behavior, and that still leaves him more active than many other dogs whose reservations would be accepted without any questions. He would be faster than most obese dogs, and the kennel does not appear to have an anti-obesity policy. The website's FAQ even indicates they will administer medications to pets; an extra service which he does not require. The website's policy page says ?You got the money, we got the time.?, but that contradicts their employee who indicated they would be too busy to have time to deal with an older dog. The website's policies page does not list any specific age limitations on dogs, or even the possibility that a canine's age might be a limiting factor. Also the employee who rejected my reservation did not advise of any specific age at which my dog became "too old"; it seemed to be an entirely arbitrary decision on her part that was made with no attempt to assess my dog's physical condition. She continued to insist that he was too old after I advised that he was still fully mobile. The kennel employee's rejection of my reservation is not even consistent with other employees' treatment of my dog's age. Last year, a kennel employee advised me that on future visits, I could get fewer vaccination shots since some are no longer recommended past a certain age. Also, the first employee I talked to this year did not ask for any other details, or advise of any potential issues, when I told him that I wanted Gandhi indoors due to him being a senior. I suspect that if the kennel had kept my information better organized in the past, allowing the first employee to locate my dog's prior history with the kennel, then there would have been no problem with my reservation.

The kennel should not deny reservations to healthy older dogs who do not require any extra care; especially when those senior dogs have an uneventful history of boarding at the kennel. It would be reasonable to deny service to dogs with significant mobility or health issues, or refuse to accept longer-term reservations for older dogs, but a brusque refusal is an unprofessional response even then. When the kennel staff have a specific reason to believe that an individual pet's age-related health or mobility needs exceed the level of care that they can provide, it would be far more professional to refer these cases to a more optimal boarding situation, like an affiliated veterinary office. In order to properly advise the public, the kennel should place information on any specific boarding limitations, whether age-related or otherwise, on their website's policy page. (where they already list breed restrictions) They should also train kennel employees on these policies so that they can apply them consistently, and refer clients to specific facility policies regarding boarding limitations.

Excellent!!!

The kennel likes you to come out first and visit them to see which space you think your dog would best fit at the kennel. They have inside spaces and outside spaces. The outside spaces are very nice and big. Covered and airy. The dogs can see their "friends" and not feel too contained. We picked one of these for our 5 month old puppy. He really liked it there. They set him up in age/temperament appropriate groups twice a day for play time and he also had a grooming session before we pick him up. He stayed for two days and was happy and sweet smelling when we retrieved him. If you are looking for a kennel I would consider Country Acres.

Our boy was bathed and happy when we picked him up.   Even though he still wasn't wanting to participate in all they had to offer, he was well fed, bright eyed and waggy tailed.  Again, they understood his special needs and handled him very well.

I boarded my Australian Shepherd with Country Acres Kennel for 1 week during Memorial Day weekend and I could not have been happier!  Every person I meet there ws a true professional and made the whole experience worth wild.  I will recommend this place to everyone I know.
They give you detailed info on how your dog will be cared for and show you around the whole area, there is no secrets or questions left unanswered.  
When I came to pick him up they had him groomed and I am pretty sure he did not want to leave!  This is a great company and am so glad they are around

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We have a Pit Bull so it can be hard to find places that will take him.  They also are happy to take large dogs.  The dogs spend most of the time outside playing which is great.  They treat the dogs very well.

I have been very pleased with the service and the pricing. All of the staff members really love animals and take good care of them, as they should. They give the dogs playtime and give them time to get out and play. They segregate the dogs by size and temperament. They charge by the day. They also offer day care. They let the dogs out every two hours to play so they get their exercise. They are really good. I give them all A's for their service.

The training for the dog and the owner is for the life of the dog. If the owner or the dog, need a refresher you may attend Saturday morning classes without additional charge. A wonderful experience. This was the second dog we have taken through the course. And would do it again. We also board the dogs at Country Acres Kennels when we must go out of town.