Initially everything progressed okay even though there were several weeks delay in getting the job started and near completion. Eventually the plumbing was all done and could not get Brian out to finish the electrical. That continued until my wife insisted we look for an electrician to finish the job. Hired an electrician for the same quoted amount as Brian's quote and so that was fine until the booster pump stopped working. Brian did not stand behind the work and job of the booster pump claiming the electrician wired it incorrectly. Brian would not come out to look at the wiring job or attempt to resolve the issue. When requesting a warranty claim for the booster pump, Brian became very defensive. Filed warranty claim directly with manufacturer. When warranty repair man showed up, he identified the fact of the booster pump not being new (no serial number on the Volute side of the pump and bolts in the volute were not factory issue). Secondly, the motor did not have a bonding lug indicating it also was not new OR had been refurbished. In any case, the manufacturer would not replace the pump under warranty. Brian has become 100% non-reponsive even after I ordered and received a new pump and requested his assistance with the install. Beyond this obvious warranty issue of the BaHa Pools installation work, there was a punch list of unfinished items that Brian never came back to complete: 1) Backwash line not connected/plumbed in any way; 2) Water temperature sensor not installed; 3) Automation system not programmed. Very disappointed in what initially looked like a high quality installation by a very qualified professional. Can anyone share how to file an official warranty claim? Thanks for any support.