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1st Choice Chimney

Inspection - Roofing - For Business, Sealant for Roof - Apply- For Business, Asphalt Shingle Roofing - Install or Replace - For Business,

About us

1st Choice Residential is a leading provider of chimney cleaning & gas fireplace & bbq grill cleaning & repair throughout the DFW area. Located in DFW we offer a full range of expert chimney and fireplace repair including chimney cleaning, fireplace and chimney repair, chimney inspection, chimney liner installation, chimney caps, chimney crowns, dampers, and chase covers. All of our services help to maintain your home in tip-top shape and help keep it safe, warm, clean and healthy for you and your family. 1st Choice Residential Services is locally owned and operated. We are proud to be a part of the Keller, Southlake, Colleyville and Grapevine communities. Because we are also a family run business, we have the advantage of lower operating costs than many of our competitors. As such we can pass along savings to our customers by offering extremely competitive pricing without any compromise in quality, expertise, or professionalism. Our trip, cleaning, and inspection is $179. All work is done by our trained technicians.

Business highlights

Emergency services offered
Veteran owned and operated
16 years of experience

Services we offer

Gas Fireplace Repair Stone & Masonry BBQ Grill Cleaning Repair Gas Fireplace Installation Chimney Sweep Dryer Vents Outdoor Kitchens Pest Removal

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.539 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
3%
3
0%
2
3%
1
10%
Showing 1-25 of 39 reviews
Sara I.
Aug 2021
1.0
No Call, No Show, No Apology Homeowners, beware! We recently contacted First Choice Residential Chimney to have our chimney cleaned and a damper clamp installed prior to moving into our new house. Simple enough! First Choice scheduled our appointment for 2 p.m. on a Friday, and we were given a two-hour service window (2 to 4 p.m.). No call, no show! After 4 p.m. on the day of our appointment, we called the company to discuss next steps. From there, it took yet another hour to reach the assigned service provider. After all was said and done, we never received an apology (or any impression that the scheduling coordinator or owner cared about wasting our time), so we decided to take our business elsewhere. Everyone is going to mess up at some point or another. It's not the mess that matters but how you recover from it. First Choice failed on both accounts, and their lack of ownership is evident from their customer-facing staff to their senior leadership. After reading other reviews, we realize that our experience is not unique. We hope this review will help guide other homeowners to a company that cares about their customers' time, not just their money.

Babette M.
Mar 2021
1.0
$185
I paid $79.00 for 10 minutes of looking at it to see if they could do job, after I told them the size of burner and size of pipe, serviceman said it would be easy to replace. Approved order for burner $103.00 and 75.00 for labor. Serviceman came out for repair Feb. 10 could not fix it and had to call a plumber. Paid $103.00 for part even though it wasnt installed. Plumber came out and found serviceman loosened pipe inside wall without telling me, plumber said if he would have replaced burner and left when I used it gas would have filled walls with gas and could have burned house down. I have written emails to company 6 times and called Feb. 11 and talked to scheduler she said her boss would call me back...never happened. The serviceman called his boss and told him he couldnt get burner off the boss told him to break end off and bend it so it would be close so I could use it..Really. Over all very bad experience with this company would not hire them again.

Robert W.
Mar 2021
5.0
Yes, I recommend this pro
$170
Great! Professional and knowledgeable service.

Josh B.
Jan 2021
5.0
Yes, I recommend this pro
$172
They were able to get out to our house the very day they responded to our quote request. Great service. The techs were professional and honest about the work needed. We'll certainly work with again.

Richard B.
Dec 2018
5.0
Yes, I recommend this pro
$130
The technician who came to check out our gas fireplace was on time and friendly. He fixed the pilot light problem as well as cleaned up the glass and fireplace in general. That was fantastic! He also showed me how to take the glass off if I needed to clean it in the future. He said the unit was in great shape!

Robert B.
Dec 2018
2.0
Buyer Beware! They charged us 3 times the regular rate of $145 for trip charge and fireplace checkup even though it was all in one trip and he was here less than an hour! They charged $450 until we made them reverse it. This business is looking to rip people off and is not interested in being fair and equitable.

Jesse G.
Dec 2018
1.0
$6,000
instead of counterflashing they sloped tar on the chimney cheap job and they lied said that they put counterflashing 13 to 15 months later had a big leak so I got up there myself and seen and took pics to prove there was never any counterflashing installed I showed them the pics and they still lied to my face they both say they are Pasters but lie like snakes

Jesse G.
Dec 2018
1.0
$6,000
they never installed counterflashing and house leaked a year later I did the brick work they were supposed to install counter flashing instead they slopped tar over it pics tell the whole story cheep work and no conscience looks like they got some guys from 7-11 day labors to do the work

Amy D.
Nov 2018
5.0
Yes, I recommend this pro
$150
Very professional. My firebox needed to be patched and they let me know my options to either patch I replace, cost and what each would get me as far as future use. Worked thoroughly and quickly and very personable.

Donna C.
Aug 2018
5.0
Yes, I recommend this pro
It was great. He did a fine job. Was on time and very tidy with a messy type job.

Leena A.
Mar 2018
1.0
worst customer service ever. Iļø apparently spoke to a ā€œmanagerā€ about wanting a new unit due to having repair done on my fire place time and time again. The so called ā€œmanagerā€ told me Iļø was clearly confused because Iļø didn’t need a until although we were tired of constantly paying for repairs. Crazy to know that a ā€œmanagerā€ would loose a huge service just because she didn’t understand. Your company just now lost money and the other three customers Iļø was going to bring to you all to fix there fire place as well.

Kenneth G W.
Feb 2018
1.0
$162
One of the worst experiences I've ever had with a contractor. I hired them on 1/2/18 and fired them today, 2/12/18. This is a very long story spanning over 6 weeks. There is not enough space to relate all of the details, but here are the main issues: - No-show on the first call. - After the cleaning, technician did NOT call me with results of cleaning and investigation. - I then talked to Melissa to get the information I needed. She did NOT call me back. - I then talked to Mary who got me in touch with the technician. - I talked to the technician, Christian. He said the damper was not repairable. - I asked Christian to call me with gas log and new door options. He said he would call. - He did NOT call back. - I fired 1st Choice and hired another contractor. He told me that he COULD fix the damper. - He also went on the roof to inspect the chimney and found a rag in the chimney. Really! - Unbelievably poor communications plus poor service. Amazing!

Priscilla S.
Jan 2018
5.0
Yes, I recommend this pro
Very well.

Jeanne W.
Dec 2017
5.0
Yes, I recommend this pro
Excellent, very professional and did outstanding job

Elizabeth M.
Aug 2017
5.0
Yes, I recommend this pro
Very well - prompt and courteous.

Candace N.
Jul 2017
2.0
$4,000
Man did not even go up on the roof to inspect, then came gave me a quote for $10K less than 2 other Chimney Contractors. WOULD NOT RECOMMEND

David B.
Apr 2017
5.0
Yes, I recommend this pro
Great service.

Yvonne A C.
Mar 2017
5.0
Yes, I recommend this pro
$148
I would use this company again to check my gas burning fireplace. The gentleman that came to my home was knowable and explained how this fireplace worked. I have lived in my home for about 10 years and never use my fireplace. After he left I used it during the winter season.

John S.
Mar 2017
5.0
Yes, I recommend this pro
$600
It was excellent. One person came out for two different visits. It took a total of about four hours. They left the area clean. Their price was competitive. They were right on time. Their professionalism is an A+.

I would definitely use them again.

Frederick M.
Mar 2017
5.0
Yes, I recommend this pro
$325
It went great. They were very professional and the only complaint is that they promised to get back to me on a price for external chimney vent cover that the previous owner had cut up and they did not do that.

Mariann G.
Mar 2017
5.0
Yes, I recommend this pro
$150
Great! Very professional...job well done.

Liz M.
Feb 2017
5.0
Yes, I recommend this pro
$155
He was professional, helpful, and respectful.

Ray C.
Feb 2017
4.0
Yes, I recommend this pro
$125
Did a great job, although they had to reschedule because someone called in sick.

Patricia R.
Feb 2017
5.0
Yes, I recommend this pro
I am very pleased. The technician had to make multiple trips but in the end the result was well worth it.

Candace N.
Feb 2017
5.0
Yes, I recommend this pro
Great experience! Steve was professional, educational, thorough, personable. Taught us things we didn't know about our fireplace system. Called ahead-much appreciated. Recommend this service & Steve. Will use again.
Showing 1-25 of 39

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

1st Choice Chimney is currently rated 4.5 overall out of 5.
1st Choice Chimney accepts the following forms of payment: CreditCard
No, 1st Choice Chimney does not offer free project estimates.
No, 1st Choice Chimney does not offer eco-friendly accreditations.
No, 1st Choice Chimney does not offer a senior discount.
Yes, 1st Choice Chimney offers emergency services.
No, 1st Choice Chimney does not offer warranties.

Contact Information

3302 Westgrove Dr, Arlington, TX 76001

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