McFall Masonry & Construction

We paid this contractor a large sum to repair our retaining wall. 6 months afterward it looks even worse than it did before the repair. We attempted on multiple occasions to give Dan a chance to make it right, but there is no response or follow up in the past couple of weeks. The only reason why we chose this contractor was that they told us this would not occur again and the fix would be guaranteed and permanent.

McFall's website says “big or small, we do it all”. So, this past March I submitted a request to have our stamped concrete patio re-sealed. I also needed some minor masonry repairs done. A couple of weeks later they sent out a young man named Daniel who looked at the job and told us he would get back to us with a bid. Later that week he came back out to tell us that the job was too small and McFall Masonry referred these smaller jobs to its sister company named Keystone Construction. Daniel said that McFall stood behind Keystone’s work. He said Keystone could do the job now and he gave me a bid. I agreed to have the work done by Keystone since McFall was referring me to them and surely knew the quality of their work. The job was scheduled for the following Saturday. When Saturday arrived, Daniel and his crew were 40 minutes late and I became concerned. I began to question if they were scamming customers from McFall. My instincts told me something wasn't right so, I messaged Daniel and told him to cancel. He came anyhow and when he arrived another man came to our door. He insisted I give them a chance since they had already purchased the materials. He assured me they would do a quality job that I would be satisfied with. I asked if they were scamming jobs from McFall and they both vehemently denied this. I told them I would follow up with McFall to make sure and they were ok with this. I also was concerned that the temperature that morning (in the 50s) was not optimal for re-sealing the concrete and that rain was predicted for Monday evening. The man with Daniel assured us the concrete only needed 48 hours to dry so we had plenty of time. And since it was supposed to be sunny for the next 3 days, the temp would not cause any problems. Although I was reluctant to trust them, I felt badly because they had already purchased the materials so, I decided to trust them and let them do the job. BIG MISTAKE! I later learned that the man with Daniel was his father and he owned Keystone Construction, but I could not find their website or any company information after doing a search. My fault for trusting them. Daniel’s dad worked on the patio while Daniel did the masonry repairs. After the masonry repairs were finished, Daniel applied the sealant to the patio while his dad watched. When they finished I wrote them a check for $1400. For the next 2 1/2 days I monitored the patio to make sure it was drying ok before the weather changed. On Monday morning I noticed white spots on the concrete and later that day more of these began to appear. The patio had remained under dry conditions and it had been more than 48 hours, so the sealant should have dried. A few days later I noticed more white spots all over the patio and I wasn’t sure what was causing this. I contacted Daniel and he came back that Saturday to inspect it. He said he would remove the sealant on these spots and reseal them because the sealant probably had not adhered. He agreed to do this on the following Saturday. Later that week he called to reschedule because rain was predicted. He said he would set up another appointment after the weather cleared. I did not hear back from Daniel for another week so I texted him and told him the spots now covered most of the patio. I insisted that he honor his guarantee and repair the work. He said he would come by one evening that week to inspect the patio again. On Thursday 4/14/22 Daniel’s father showed up to inspect the patio. He believed the spots were caused by hard water and the sealant was good. I disagreed with him. I knew this couldn’t be true because the white spots appeared long before any water ever touched the patio and now the patio is almost solid white. I was very dissatisfied with the work done by Keystone Construction and they refused to fix the problem. I contacted McFall Masonry since it was their sister company and they had referred me to them. Why? I'm not sure because McFall's website says no job is too small. McFall didn't seem concerned that they were scamming jobs from him and he didn't offer to do anything to help me despite the fact that it was his employee that came to my home to give a bid for the job. Daniel still works for McFall Masonry, so he's likely scamming more people. Needless to say, I now have to spend about $3000 to have the patio resurfaced because of their poor workmanship and disregard for quality. I won’t be referring anyone to McFall Masonry and definitely not to Keystone Construction. Beware of the fraudulent activity going on with these two companies.

Did a very professional and thorough job, after they finished looked like new! I have a very steep roof and the problem was in a difficult spot to reach. The crew did a great job and fixed all the areas needing attention. Very pleased with the work and the crew were extremely polite and did a great job cleaning up at the end as well.

Great overall work and experience on some brick tuckpointing for several minor cracks in the brick mortar at several points around the house. We were concerned with how the repairs would blend in, but the color matches really well and the work is high quality overall. We also had some foundation areas patched and a retaining wall crack fixed - they did all the work as part of one job. Enjoyed working with Dan for the initial quote - price was very reasonable. Dustin came out to lead the crew and he was very professional and did a great job. After the job there were a couple of minor areas I requested to touch up and they were very responsive and quick to come out and complete with no questions asked. Would use again and would recommend.

We brought McFall Masonry in to bid the rip out and replacement of our front sidewalk with a mini pebble aggregate slab (approx. 25’ x 4’).  The price came in around the middle of the pack on the bids we received, and since the neighborhood had used them for years for annual brick wall maintenance, we felt we’d be in good hands.  The bid was left with us on 5/17/16, we initiated it 5/25/16, and work didn’t start until 6/21/16.  Although I understood weather played a role, I felt the delay and lack of communication was excessive and unprofessional.  On 6/7/2016, I had the owner, Dan McFall, come out with his lead project manager to look at a few bathrooms we wanted remodeled.  While we were waiting an extra 20 mins. for his PM to arrive, I took Dan next door to show him our neighbor’s sidewalk that had been done in hand seeded, mini-pebble aggregate, in order to make sure he understood what our finished product needed to look like.

Once work began, the guys who were onsite were excessively loud, cussed, smoked, flung concrete on to the house, and even classed up the joint and went shirtless.  Once cut out, the old slab was put on the street in front of our house, rebar hanging out and all, with no signage or warning cones for safety, and left for several days before being picked up, only after I pushed for it.  The crew let me know that while they were cutting the concrete, they cut my hose.  No big deal, since they said they’d replace it.  They ended up bringing a ‘no kink’ equivalent, stating it was the replacement, only to take it back upon job completion.  They ended up leaving a 50’, $9.99 special, to replace a 75’, $50 ‘never kink’ hose.  When I brought that to their attention, they said the guys didn’t cut mine (Pics available – obvious cut), but rather, the hose exploded.  After a back and forth, they ended up pulling the $9.99 special in favor of a slightly better, but still cheap, 50’ hose.

Prior to the slab being poured, I spoke with the project manager and the lead guy on the crew to reinforce the finished product we desired.  Like I did with the owner Dan, I showed them our neighbor’s mini-pebble slab.  They both told me that if the concrete they ordered didn’t meet that expectation, they wouldn’t pour.  Later that day, I came home to find they had poured, and the final product ended up being a very inconsistent pour.  Some areas had a lot of rock, some very little, and some, none!   An acid wash didn’t help matters.  The crew said they were going to seal the slab, something we had not discussed, but something I felt they wanted to do to try and improve what already looked like a sloppy job.  When the seal was finally put on, you could see that sand was mixed in to provide a grit, only, the sand wasn’t evenly dispersed and sealed, the sand was thrown down in globs and sealed over (Pics available).  This made the slab look exponentially worse.  I immediately sent pics and contacted Dan, who said he had seen it, and thought it looked good.  He agreed to come out and look at it with me, and upon coming out, both denied seeing my neighbor’s pad, and admitted his guys did an ‘average’ job.  When you’re spending thousands, and the slab is smack dab right in front of your house, an average job isn’t ideal.  We agreed Dan would return the next day and work on fixing it.  He later texted me and told me he wanted to wait a week to let it cure.  About a week later, with no response to any of my messages requesting his onsite day to return, I told him that we needed to either fix it, refund me, or do nothing and I’d fix it myself and pursue reimbursement through the BBB.  The business has not responded. 

Come to find out reading BBB reviews and others on various sites, this is common practice.  Average work that if not received well, is left in place, with no resolution.  In fact, the McFall website goes out of its way to combat the internet and negative (honest) reviews, claiming that it’s unfair that people can put anything they want online.  Well, if it wasn’t for that right, the McFall business wouldn’t have the chance to put up on its website, the smoke and mirrors I’ve read.  Since this, I’ve been in contact with our HOA on this contractor and was told there was negative feedback from many in the neighborhood on the work of this contractor.  The HOA has told me that It doesn’t look like McFall will be welcomed back into our neighborhood.  What was an easy resolution has now turned into two unhappy clients and a good amount of lost business via new projects and referrals. 

Oh god! Worst company ever! They did not match the colors of the brick at all! It old them while they were out there that it was not the right color and they just said it will dry and if its still not right we can bleach it. And that just wasn't right at all.

He screwed up the whole house and I had to have it redone again. And 3 months after he finished, all the mortar he put in crumbled and fell out.

They were not responsive and just not professional. I asked them to come inside to look at some bricks and they just tracked mud all in the house.

They were just really rude about everything, too.

Work was performed in excellent manner with attention to details and exceeded expexctations.  The job took six days.

Contractor crew arrived on time Monday morning and started driveway and sidewalk demo. The demo was completed in a timely manner and hauled off. The driveway pour was scheduled for Wednesday Aug. 7. Overall, this job went well, but the overall quality
and detail work could have been better. There are slight rolls and some popouts in the finish, and the control joints are not straight.
(rebar was set at 18" center and tied to existing structure, expansion joints were installed, but not a lot of cush sand was used)
The sidewalk pour happened on Tuesday, Aug. 13. Overall, this pour went well, and the appearance of the sidewalk is good. (rebar was set at 18" center and tied to existing structure at both ends, expansion joints were installed, but cush sand was only used for about 8 feet at one end)
After the sidewalk pour, the concrete truck repositioned itself for the the new walkway pour for the stampted concrete. The color for the concrete was to be mixed in the truck. The first bag of color was dumped in the truck hopper, but the second bag of color tore open and spilled all over the street. Normally, this would be no big deal, right? Sweep up the mess, put it into the hopper and go on. The McFall employee on the top of the hopper grabbed the water hose, and before anyone, me, could stop him he started spraying the broken bag of color with the hose creating the biggest, nastiest, mess that took the rest of the day to clean up, as best as these guys could do, I suppose. The street had to be completely blocked off to prevent any cars rolling through from ruining their car paint. The street and curb is still stained with red color all the way to the storm drain. (Sept. 2), not to mention a few stain marks on my new driveway, and planter box. Also, the concrete truck was not as white as it used to be either. (The driver was not a happy camper.)
The front sidewalk pour proceeded, (at the same time as the circus above). The concrete was poured, stamped, powdered, and left to dry. On Wednesday, Aug. 14, the crew arrived and proceeded to clean off the new stamped walkway. The day before, it was impossible to see what this new centerpiece to the entrance to our house would look like, and it would still be hours before we could look at the work closely, because they sealed the concrete. Less than 24 hours after the pour, they sealed the new concete. How is concrete supposed to cure properly if the moisture in the concrete cannot evaporate? I'm sorry, I digress.
Allow to me to review this piece of artwork, step by step.
1) The color is wrong. 40 lbs. of the mix went down the drain and not in my sidewalk.
2) Improper forms were used. (they used steel landscape edgeing, leaving an unfinished look)
3) Dirty stamps were used in the process, leaving dirt and wood chips from my yard embedded in the pattern.
4) Footprints were left in the pattern where craftsmen stepped off the stamps.
5) Pattern lines are not complete anywhere on the walkway.
6) Pattern lines overlap each other.
7) Due to the early sealing of the pour, the moisture trying to escape the concrete is trapped under the seal, leaving gray pockets of color here and there.
8) We had requested a border be formed during the stamping. (They forgot)
9) There are unfinished edges and chips of concrete broken around the edge.
10) There is not any expansion joints where the pour connects to the house and there is not a control joint in the pour. (It will crack)
Overall, this part of the job ruined the whole job. It is a total piece of crap.
The planter box looks nice and I have no serious complaints about it, except it lacks an artist eye for the flagstone layout. It is fully functional and should stand up fine.
In conclusion, I would not use this contractor again. It took a crew of 7 to 8 guys, 8 working days to complete this job. The crew has no regard for the homeowners property, leaving tools and wheelborrows in the front yard overnight. I understand, concrete work is messy, but my yard looked like crap in areas where work was not going on. Numerous sprinkler heads and piping were damaged even after they were marked by orange flags noting ther location. My fiber optic cable was severed, after it was removed from the ground and visible to the work crew. The lack of professionalism extended to the crew leader having his truck washed in front of the house.
Regarding the stamped concrete, I contacted the owner, Dan McFall, to come out and take a look at his crews work, in which he did. To his credit, he offered to fix the front walkway, but his solutions were not acceptable, as the only proper solution would be to jackhammer everything out and start over. I told him at this time, I have seen his work and did not want him to do anything else but take it out. I requested he jackhammer the walkway out, and asked when his crew could be back out to do that. He stated, at that time, it would be the following week before they could come out. I have received no further calls from Dan McFall, nor has he returned mine. I did place a stop payment on the last check.
Final word. Find a professional to do stamped concrete. I have already contracted another company, and Mr. McFalls work has been removed, by the other company, poured, colored, and stamped. The walkway has been surface cleaned, but will not be completed and sealed until 21 days after the pour.

UPDATE: This is an amendment to a previous review I wrote about McFall Masonry. I will not address his response comments, but there is another part of his job that is starting to fall apart and I will address that. In my previous review I did compliment Mr. McFall on his retaining wall, but I have to amend that at this time. I attempted to contact Mr. McFall about issues I am having with the retaining wall he built. He did not respond. The topcap on the retaining wall is cracking around the mortar joints between the flagstone and the mortar the topcap is set in. In essence, within 6 weeks of his job every piece of stone on top of the wall is loose. Without effort I can remove about 8 pieces completely. The entire topcap stone on the wall will have to be removed, cleaned and reset. Facts are facts.

The repairs were well done.The owner came on the day requested, provided a resonable quote, and completed the work as promised.  The company (McFall) owner followed up with a phone call to ensure all the work was completed as agreed.

Are you kidding me?   The mortar on the house is light tan.  They used dark grey mortar instead of light tan.  The job looks terrible and looks worse than the cracks did.  I've called them 4 times in the past month with no reply or answer.  If you use this company, watch their work closely.  Better yet, look elsewhere if you want good work.

DAN MCFALL SHOWED UP ON TIME FOR THE ESTIMATE, AND I AGREED TO THE PRICE. HIS TEAM SHOWED UP ON TIME, BUT LEFT A MESS IN MY SIDE YARD, LANDSCAPE PAVERS AND TIMBERS WERE REMOVED AND NOT PUT BACK INTO PLACE. I CALLED DAN AND HE HAD HIS TEAM PUT THEM BACK INTO POSITION. ABOUT A MONTH LATER, I NOTICED A CRACK IN THE SIDEWALK. I CALLED DAN, AND LEFT A MESSAGE, NO RESPONSE. I EMAILED DAN, NO RESPONSE. I KEPT AT IT UNTIL HE FINALLY EMAILED ME BACK SAYING CRACKS WERE NORMAL. THAT'S ABSURD. THAT'S WHY I HAD THE SIDWALK REPLACED, BECAUSE OF THE CRACKS. HE SAID HE WOULD COME BY AND SEE IF HE COULD FILL THE CRACK. HE NEVER DID. I SENT NUMEROUS EMAILS AGAIN WITH NO REPSONSE. I WILL NEVER USE THEM AGAIN, NOR WILL I EVER RECOMMEND THEM TO ANYONE.