Gary's Heating & Air Conditioning Inc
About us
We do not hire felons, we do annual criminal background checks, annual random drug tests and professional training with all of our employees. Our employees respect each client's home by wearing floor savers, using drop cloths and cleaning up after themselves. We have a very high satisfaction level because: We use the straight forward price guide. Every client knows the exact price before we do work, no hidden pricing or surprises. We have a fixed right or it's free policy. If we don't fix it to your satisfaction you don't owe a dime. When we install new heating and cooling systems you get a 2 year 100% satisfaction guarantee. If you're not satisfied we'll take the equipment back and refund 100% of your money. We can help arrange financing. We can take most credit cards. Additional contact name - Gary Ward.
Business highlights
Services we offer
Air Filters & Cleaners, Duct Work, Heating & Air Conditioning, Humidifiers, Installation, Insulation, Repair, Replacement, Uvc Light
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 5% | ||
| 3% | ||
| 3% | ||
| 8% |
"I'm sorry you are not happy with our service. This may seem expensive but you are paying for a highly skilled technician to replace this motor, warranty, drive time, gasoline, drug free and criminal free technician. If you would like us to come back and take the motor out and give you your money back, let me know. You would still be charged for the diagnostic since he did come out and diagnose the issue. Also you did agree to the price before the work was done."
"[Member Name Removed] I am so sorry this happened. Yes yesterday was a very hot day and we had one guy trying to get everyone cool. He got tied up on a few calls and didn't get to you in a timely manner as he intended. . I hope you will understand we have a 99 percent customer satisfaction at Gary's but we are human too. Our intentions were correct I promise. I would ask for some grace and mercy please! We would like a second chance to make you 100 percent cool and satisfied regardless of what that is. You can call me personally at 673-2272. Paula Ward...co owner."
The 3 man crew was professional in all aspects. They were on time as scheduled, well gromed and very friendly.
They worked together very effeciently. It was obvious that they knew what they were doing.
They had their own vaccum cleaner that was used whenever needed. They left the house cleaner than when they started.
panels down to assess the components, got his meters out to verify operation and timed the switching and operation
of the vital components making sure they worked as designed. I had a question about one valve that seemed to be
not working properly and he checked it over and assured me it was working but might need to be addressed again either
to be upgraded or changed out for optimum use. He gave me the detailed summary of parts and labor to do that but
said it wasn't a priority now. All that took 2 hours.
"[removed member name]: I am very sorry you were not happy with our prices. The problem you were experiencing occurred as a result from what another company before us failed to do correctly and I know that is frustrating. The technician that came to your home was a highly trained tech and understood your problem and diagnosed it properly. We always appreciate and recommend people getting second and third opinions---that is always a smart thing. One thing we would appreciate is when comparing the prices, please compare "apples to apples" and you can see we are not higher. We do complete evaluations (not break-fix), we have 100% satisfaction guarantee on all our services and if it isn't fixed right, it is free. All of our employees are drug tested upon hiring and randomly, have clear criminal background record and professionally trained. You were charged for your evaluation ($69) and I will be sending you back that money today. Again, I am sorry you were unhappy with our pricing and wish you the best."
"[member name removed]: I am very sorry you were not happy with our service. At the beginning of the year, R-22 was enormously expensive and our prices were competative. Just this week, we have reduced our prices since their price has gone down. At Gary's we have 100% satisfaction guarantee on our work and service and would like to refund your $69 and anything else that you feel necessary. I will give you a call today. Thank you!"
"[member name removed]: I just read your review and apologize for your experience with Gary's. The reason the technician didn't take the coupon is because it is for $50 off repair and you didn't have a repair that day. I went back to look at your option sheet and saw the different options Mitchell gave you (4) but I'm not sure if he gave you an option for just the compressor. Again, I apologize. We pride ourselves with satisified customers. I would like to refund your $69. I will be sending you a check. Thank you."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
2505 SW 7th Ave, Amarillo, TX 79106
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