Storm Guardian Generators

Terrible service. They installed a generator at my 91 year old mother?s house. They cut the lines for the sprinkler system during installation and took no responsibility. Even worse, two days ago the electricity went out for the first time since installation and the generator did not come on!  WTF is the purpose of getting a generator (and spending over $15K) for it not to work when needed? And then the idiot woman  on the phone refused to send a service technician unless my mom agreed to pay over $250. I would never recommend that anyone use this company - they are useless and incompetent at best. 

He was very professional. He was a very kind individual name was Barry Sullivan. He was excellent.

Tim gave us an honest evaluation of our existing water heater and options for repair or replacement. We decided to replace the water heater and Tri-State scheduled the next day. Installation was professional and l think Tim is the kind of craftsman you want representing your organization. The fact that you install the Rheem brand helped close the deal.

They made almost immediate contact, we set up an appointment, and they were prompt on the appointment. My sump pump was shot (something I know nothing about, but the results showed it). Barry recommended a better brand pump that he said was top of the line. The price of the repair was a little steep, but I did opt for the better pump.

Very professional and efficient

Service person Scott was very friendly and helpful .

Service above and beyond expectations

Larry explained the process. Made sure that we were aware of the requirements and the amount of time needed to complete the job.

I had to shut off the water to my house so I needed fast service. Within about a two hour time frame they arrived, took care of my issue and I was able to turn my water back on!

Larry and Paul were prompt and from the offset the work was good. Problem with the toilet leaking but it was resolved after 4 attempts no fault of there's just took fresh eyes - another technician - Kelly/Tyler with the same company. I would give the company more stars however, they did the old bate and swtich., The email from Tri-Sate listed a few items which the company did not address and after 3 months of asking for the invoice and apologies from Larry that the informaiton was miscommunicated in the email, I got the short end of the stick, paying for services that were not rendered with an invocie 3 months later conveying what was done. I spent 3 months of telephone calls and apologies from them wher another plumber came out and replace the bathtub sink drain that was suppose to be done by Tri-State and charged me $300. the shower drain was not done and I still have a cast iron vent pipe which takes a while for the smell to dissipate. I paid for all the tiems to get done based upon the quote I was provided and the emails and what i got was the short end of the stick with thd bate and switch tactics!!! They give you a blank screen to sign so, be careful that you check out everything on the email is done and don't go signing any blank screens!!!

Excellent work. Period. Barry not only replaced, but he improved and made it better. You get what you pay for. Called ahead, same day work, cleaned up after job was done. Will use them again for my plumbing needs. Thank you!!!

Larry was prompt, knowledgeable and very professional. I would highly recommend again. The reason I'm giving 4 stars on the value for the money is because I thought the price was a little high.

Larry was prompt, knowledgeable and very professional.

They were able to come out and fix my issue same day. He worked quickly and let me know anything else that would be an issue in the future.

Called ahead, was on time, completed the job in a timely manner, was cortious, job well done.

AAQuick lived up to its name. Joey did a super job.

Fine job.

They were quick to respond and I was able to get someone to come look at our issue the next day. He was very professional and was able to fix our issue while there. It did seem to be a little expensive for a valve replacement but due to their excellent service and being able to get our issue fixed right away - it was worth it!

Professional job

done an excellent job

Darien was incredible. Very professional and resolved my problem quickly.

Barry, the Journeyman Plumber explained the work process throughly. Professional from start to finish. Excellent experience. In the future Barry is our go to plumbing issues guy. Leo Biermann

Excellent response and service; however quite pricey

Tri State was quick to estimate, stood by their estimate and was quick to complete the repair. Kayleigh in Customer Service kept us informed on schedules and availability. Larry inspected the project thoroughly and took great care to order the right parts to complete the job. All in all, this Tri State was easy for us to work together, they are quite courteous and veryy professional whenever we had any contact. Very Highly Recommended

Larry the plumber was very knowledgeable and did a good job.