Outdoor Creative Designs, LLC

Did a great job on our pool resurfacing.

Replastered our pool with quartz mixture, installed new heater, reworked our spa water fall, new valves, repainted our deck and patio all in a timely manner

Eddie was amazing. Very professional, completed ahead of schedule and made sure I had everything I needed. I couldn't be more pleased with his job performance. I needed some additional work performed and he was able to refer me to another professional to have the work completed. Best home project to date!

Eddie was really good. He came for an estimate and the next day his guys showed up right on time and then finished the work. They were meticulous. Love the finished work. My sidewalk looks neat.

I had them put in a new heater. That part of the project was fine. Eddie is a super nice guy and convinced me to pay extra to re-route my pipes to optionally turn my pool drain line into a pressure line to put hot water in the bottom of the pool when heating the pool. I agreed but they kept installing the valves on the wrong lines (first spa drain, then pool skimmer lines) and had to come back out and redo the work multiple times. I ended up with a spaghetti mess of pipes and patches. They also introduced leaks which I had to pay somebody else to fix. I had tried to contact them several times about the leaks they introduced but they stopped returning my emails.

Poor customer services, took almost twice the amount of time that he told me, any repairs that were done were temporary. Subcontractor's were good.

If ever there was an "on time and under budget" experience, this was it. we had our pool resurfaced in the off season to save money, and we really did. They completed the work during a brief weekend warm spell during the last of the cold winter weather. The re-plaster looks absolutely great. Our 35 year old pool looks brand new again.

Eddie Ross had great communication skills. Very interested in delivering good quality work in a very timely manner. Very pleased and would recommend Ross Pool Service.

Eddie was amazing!!! I was convinced we had a major problem, and not only was he professional but extremely kind as well. His fee was more than fair and I will definitely use him again in the future! I’ll even use anybody he recommends! If I could give him 100 stars for his service, professionalism, and, cost, I would!!!

Helped us save our pool pump during a freeze at no charge. Will definitely hire again for a few big jobs coming up in the spring.

The professional way Eddie Ross approached the repairs on my pool were not only, prompt, successful, and beautifully completed, he also gave me a since of a true professional who knew his business, and who did everything he could to keep the much needed repairs within my budget, but did all of this in record time.. Start to finish was a matter of about 6-7 days.. My pool is beautiful it is level, Eddie has matched the pool coping as beautifully as it could be matched, he put in new tile, and plastered the pool.. I look forward to having a beautiful and non leaking pool for my kids, grandkids, and great grand kids next summer. I would highly recommend Ross Pool service to anyone who wants to be treated honestly, with integrity, and totally professional.. On his advise of how to make my pool usable and workable again was the best advise I could have been given.. CALL THIS MAN....HE WILL BE THE BEST PERSON FOR YOUR JOB... John I. Snow Carrollton Texas, 75007

I had a pool plumbing emergency on a Saturday and contacted Mr Eddie Ross thru Home Advisor. He came right out and fixed enough to hold me over till Monday. Came back on Monday and pipe is good as new. Highly recommend!

Always has the best advise.

Ross showed at time given. Always kept me informed each step of the process and made the repair for a very fair price.

too many problems to list

Never showed up on time. Nothing but promises and hot air from this guy. My pool was left damaged and required thousands in repairs. After I was forced to fire them they flipped me the middle finger as they left. Now I not only need to find another pool contractor but I also have to go to court!

Fast

Eddie was super friendly and extremely knowledgeable.

Mr Ross and his crew are exceptionally polite, professional, and timely. One of the best customer service experiences ever, and I don't do these surveys a lot ! I would highly recommend and will use again. TOP shelf service here !!! KUDO's !!!!

On time as agreed and great job.

I am very dissapointed. I gave Eddie Ross many of opportunities. I hired him for other jobs, he is a nice guy. He has repaired my pool by installing a used heater, a new pool pump. I was pleased although he is not reliable and very hard to reach. I hired him again to level my patio with self-leveling concrete. He said it would take him at least 10 bags, I saw what he used it was not even near 10 bags, he used 4 bags. The self-leveling concrete has started cracking, it was a terrible job, bubbles everywhere and bumps. I've called him and texted him many of times with no response. He took my money and did not finish the rest of the job, as he was suppose to do mortar work around my pool. This really hurts to write this review as I will say again, I like him as a person, but I will not hire this man again unless it makes things right with me. My patio is a mess, and I am out a lot of money for work that wasn't finished. :(

He made good with my issues. Eventually honored work in the contract.

Eddie Ross is very personable and efficient.

Did not finish the job. I had a hard time getting in touch with Eddie after the job.

Fast response. Pleasant to deal with and reasonably priced.