Elite Foundation Repairs

Working with Jeff and their entire team was a breeze. 10/10 recommend!

I do NOT recommend Elite Foundation Repairs!! I wish I knew the information about Elite Foundation Repairs in Feb. 2021, that I currently know about them now in Jan 2022. I would NEVER have used Elite Foundation Repairs! On 02/23/2021, Wai Lee, a structural analyst from Elite Foundation Repair, was referred by my realtor to assess the problematic foundation issues, for a home I was having inspected, prior to purchasing the home. The home inspection revealed foundation measurements that were beyond acceptable range, per TX home inspection standards. Wai Lee completed his assessment, took measurements of the home foundation and presented me with a written estimate for $2950 to install 5 piers on the master bedroom side of the home. He stated that the 5 pier repair was minor and was not a repair that needed to be done at that time. During a follow up phone conversation, days later, Wai confirmed his statements and stated that if it was his home he would "leave it alone and not do any foundation repairs at that time." Wai Lee NEVER discussed any possibility of a plumbing leak being the cause of the foundation issues, nor did he discuss or suggest that a plumbing test could be done on that home to determine if there were any leaks present in the plumbing, during his initial consultation on 2/23/21, or on the follow up phone conversation I had with him.  On 10/21/2021, Wai Lee was rescheduled to do a foundation reassessment, due to the tiles in the bathroom beginning to crack. He then at that time, discussed the age of the home (1972), that the plumbing in the home was 50+ y/o cast iron pipes with high potential for leaks, that it was likely that a leak in the slab was the cause for the foundation issues, that the cost to repair and replace the cast iron plumbing could be $30,000 - $50,000 and that a $150 plumbing test for leaks, needed to be done, before any foundation repair could be completed. Wai Lee/Elite Foundation Repairs' failure to discuss crucial information regarding this home or make a basic recommendation, to have a $150 plumbing test done, to determine if there were any plumbing leaks present that were causing the foundation issues, cost me an additional $6000 in foundation repair ($8550 total) and $15,000 in plumbing repair, on a home I had only owned for 8 MONTHS. I would have avoided, these $21,000 repair costs, had I been given this information, PRIOR to purchasing the home. I have contacted the owner of Elite Foundation Repairs, Jefferie Ellison, presented the facts of his situation to him and asked him multiple times, what he is willing to do to be accountable for his company's neglectful actions and to negotiate with me as his customer, to assist me in recovery of this avoidable $21,000 in repair costs, that I was left to pay for. His only responses were to deny the facts and distort the truth. He made NO attempt to show ANY good will or responsibility to me as his customer and his responses have only served to demonstrate, what I consider to be a total disregard for customer service or appreciation and a complete lack of professional integrity and ethics. I am currently exploring all recourse options, including legal recourse. I am committed to file formal complaints to the authorities, regarding my dissatisfaction with Elite Foundation Repairs' business practice and I hope to protect others from being put in this same situation by them, as well. Please also read other customer complaints on Elite Foundation Repairs on Better Business Bureau TX. Sent from Yahoo Mail on Android ---- Response to the Service Provider's Response ( 2/25/22): Jeff Ellison As previously discussed with you, multiple times, your claims are false. The issue you have repeatedly been asked to take responsibility for, is the fact that your employee failed to discuss pertinent information with me regarding the foundation of this home including: the high potential for this home to have 50 y/o cast iron pipes, which had a high probability for leaks and a high possibility for a leak being the cause of the problematic foundation issues, which is what Elite Foundation Repairs, had been referred to this home to evaluate. He also failed to discuss or make any recommendations regarding running a plumbing test to determine if there were any leaks in the plumbing, PRIOR to me purchasing the home. His failure to discuss this information with me, PRIOR to me purchasing this home, left me responsible for $21,000 of avoidable repair costs EIGHT MONTHS later. The "proposal" you refer to, has NO explanation or recommendations, it only has a check mark on "post plumbing test", which was NOT a recommendation and is completely irrelevant to this issue, as there was no post plumbing test run on this home. The proposal terms you refer to regarding "not being responsible for repairing deteriorated or broken pipes", that are a result of the foundation repair, are also completely irrelevant to this issue. As I have repeatedly stated, the issue is that I purchased a home with EXISTING plumbing leaks, due to Elite Foundation Repairs improper advisement and failure to properly diagnose the foundation issues, PRIOR to me purchasing the home. Your employee never discussed or mentioned anything about a possible plumbing issue or plumbing test on 2/23/21 when he gave me his "proposal". He only discussed that it was a "minor 5 pier repair" that would cost $2950 to complete and that he did not deem the repair to be urgent or necessary at that time. My realtor was present for the entire foundation assessment completed by your employee on 2/23/21 and has already provided a written statement, which was emailed and received by you, which confirmed all this information. Elite Foundation did NOT find the plumbing leak, the plumber which I paid for, found the leak. This is all information, I have repeatedly discussed with you and that you already know. No matter how many times you try to deny these facts and distort the truth, the facts will forever be the facts and the truth will forever be the truth. I will no longer respond to any more of your mind numbing rhetoric, as it has proven to be nothing but a waste of my time. I will focus on moving forward with my formal complaints against Elite Foundation Repairs, in hope of protecting others from being put in this same situation. It is a horrific shame that companies like Elite Foundation Repairs, are still allowed to operate and remain in business. Please read previous complaints filed on Elite Foundation Repairs, Allen Tx, on Better Business Bureau and other negative reviews of them on Yelp, homeadvisor and other various websites. Sent from my T-Mobile 5G Device

Jeff and his team added piers in a slab house in northwest Dallas for me and did an absolutely amazing job. It was so much work, but they were communicative and didn’t stop until the job was done. In fact, they even came back out to do something else. He’s worked on many many hones for me and my team.

The service was amazing. They did something other companies wouldn't. They were honest and I trust them. I would give them 5+stars if possible.