LITTLE JACK HORNER'S FURNITURE RESTORATION

"This customer presented us with a table leaf that had been damaged by an unknown liquid having spilled and remained on the wood surface of the leaf for an unknown period of time. It was told to us that the leaf had been covered by glass and the damage became apparent only after the glass was removed. The customer was in a rush to have it repaired due to having sold the table (and leaf) and scheduled a time for the buyer to pick it up. The buyer was unaware of the damage and the customer wished to have it repaired before the buyer picked up the furniture. The finish was completely removed in the damaged area. An attempt to touch up the area and match the existing finish did not work to our's or the customer's satisfaction, so we did strip and refinish the entire table leaf. When completed it did match the other leaf and the damaged area looked fine. She returned with the leaf days later and there was an area with some very slight discoloration. In summary, we were given the leaf to repair in an extremely short time period (before the buyer shows up), which had been damaged by an unknown substance, not necessarily clear water, at an unknown time in the past. She states that she "assumed refinishing would take care of the problem". We advised her before work was started that not all stains can be removed 100% percent and that we would try within the time constraints she had. She also states that it was "not a good experience". It was not a good experience for us either. We don't like to have any customer dissatisfied, however we did the best possible job in the very limited time available. In hindsight, we should not have tried to complete the project within her time constraints. Rather we should have handled this as we normally do and taken the time to more thoroughly assess the damage. Different methods are available to treat stains of different origins. More time would have given us the opportunity to use other options which might have resulted in better results. We have been in business almost 25 years and over that time I can recall only three unhappy clients. We always strive for complete satisfaction."