The Addison Dentist

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An advertisement for "The Addison Dentist" reads ..."Free New Patient Exam, X-rays and Consultation A value of $232.00. Call and reserve your appointment before March 31st to give your smile some love! 972-233-0973 TheAddisonDentist.com 4145 Beltline Road, Suite 208, Addison, Texas 75001. An appointment was set about two weeks before arriving at the office. Instead of $154, the agreed amount only five minutes before treatment began, I was charged $425. For my wife's teeth cleaning and 5 cavities being repaired, I was directly charged $574.95 and her Aetna Dental insurance was billed for $2,648.00, and United Healthcare was billed for $280 five days later. The lead business assistant, Kim Bahn, refused to give me a description of the charges, however she stated that all charges must be paid before leaving the office. Later, on that same day, February 5, 2015, (Thursday) I received an email from Ms. Bahn ([email protected]) advising that she would send the description of charges next week. Having been a Dallas Police sergeant I know that to refuse payment would place me in jeopardy to be charged by the Addison Police for theft of service. Hence, I paid the above two amounts ($425 and $574.95) on my MasterCard. Disputing the charges was not allowed as I had no description of the charges. As I finally received a description of charges on February 20, 2015, the payments to Dr. Anyaegbu had already been paid. I did not receive a description of charges to the insurance companies from The Addison Dentist, but did receive the billing description from the insurance companies on February 26, 2015 (Aetna for $2,648.00, and February 28, 2015 for $280.00 to United Healthcare). I have filed a complaint with the Better Business Bureau - Dallas (Case #91321823), and the Fraud Unit at the Texas Department of Insurance (Fraud Reference #: 2015-06515. Kim, Lead Business Assistant (without a last name) responded to the Better Business Bureau stating ..."We do understand that Mr. Nicholson is upset with our advertisement of the $57 new patient exam, x-ray, and consultation."... Quite honestly, I cannot be "upset with an advertisement". However, I AM concerned with the overcharging of approximately $650 to me directly, and the additional billing of $2,928 to my wife's insurance policies. Kim offered to resolve the situation by refunding me and my wife "the $57 for the advertisement that Mr. Nicholson is unhappy with, as well make adjustments to the insurance company of Jane's $193 for unsatisfied services."... So, she offers a reduction of $250 from $3,927.95 charges when a total charge of less than $425 would have been a reasonable amount. I was a Dallas County prosecutor under District Attorney Henry Wade many years ago. I believe that it is still a felony when two individuals conspire to commit theft through coercion and fraud. I am continuing my complaints with the Better Business Bureau and the Texas Department of Insurance. I noticed that nowhere on the front of the office building or the front door is there a name associated with "The Addison Dentist". I am a member of Angie's List. 12669486 DAL Jack E Nicholson, Nicholson Contract Services

I have been going here for years! They have a good attitude. The hygienists are great too.

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Very good overall, they just need to get estimates from insurance in writing before beginning any expensive work to avoid issues when it comes to sending the bill to the customer.