SafeLifts of Texas

Great job,showed up on time did a great job showing how it works and to call them if any questions

The Owner Kevin replied to my inquire very promptly and he was very professional. He came out and performed the measurements. The first problem started when they gave me the wrong quote. I wanted a lift with decking installed inside the garage and decking installed in the attic inside the house.I received a quote for a lift with a ladder and some decking. I told Kevin I did not want a ladder and I was to have decking installed on that part of the attic inside the attic. He said he must have mixed my order up with another customer and he immediately corrected it. I received a quote for a lift, 200 feet of decking for the garage, a light and 50 feet of decking for the attic inside the house. When the men arrived they told us they didn't know anything about 50 feet of decking for inside the house. I had to call Kevin and have him speak with his installers. They immediately got an attitude. What they installed was 160 feet of decking in the garage, a lift and a light. 32 feet of decking inside the house. AND A LADDER IN THE GARAGE WHICH I DIDN'T WANT OR ASK FOR. Remember, I corrected Kevin and he gave me a corrected quote. When I told him of this he began making excuses for his men. I took pictures and measurements and suggested that he come look and measure for himself. But to be honest. I no longer have confidence in the company. They did do a good job with the installation of the lift and light. I believe they just didn't feel like installing the decking. And REALLY I DO NOT UNDERSTAND THE PROBLEM WITH THE LADDER. They tried to turn this around on me and send me a cockamamie email about how they did what I wanted, I have attached pictures of the work, the quote and the doctored quote after the debacle. I asked Kevin to come out and look and measure himself. ___ UPDATE: I would like to say that the owner was very responsive to my concerns. He agreed to remeasure and refund me the difference. I told him that wouldn't be necessary as the difference was only $65. I can't give them an A due to the mix up and the attitude of the installers. Along, with the fact of the way the installed the decking. They installed the decking in one straight line instead of in a way a floor would run. See Pic.

Great! The owner, Kevin, came by first to look at what I wanted done and gave me an estimate on the spot, then scheduled me for the installation the following week. The installer, Troy, showed up on time and got right to work (and he speaks English). Since there were three install jobs, it took him from 9am to 5pm but I noticed he was not in a hurry and took great care to make sure everything looked good as well as worked right and then he cleaned up after himself. I will have to paint the bottom cover of the new stairs and touch up the trim around them after the caulk dries but I knew that. In summary, the lift system works great and I am looking forward to not having to haul the Christmas decorations down the attic ladder this year!

The showed up on time and installed the lift in about 4 hours. Then demonstrated the product to me and final payment was made. Easy process and professional work. My wife is very impressed. In hindsight, I should have ordered the bigger model since it can accommodate a large size container on the lift mechanism but that is not a very big deal. I'll just buy a few more containers that will easily fit this platform. It still beats hauling everything up and down the attic stairs.

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Wonderful. Very knowledgeable. Did all the work himself. Very efficient and I am very pleased with the work.

We accepted their proposal including price and scheduled for them to perform the installation. They showed up on time and took about a half a day to install the lift system. They were very professional and really knew what they were doing. The system works great as advertised and saves us time and the strain and danger of carrying items up and down the pull down stairs to the attic storage area. When the system is in the up and stored position the bottom of the lift blends into the garage ceiling and is hardly visible. We are very pleased with the product and service we received from Safe Lifts. We would gladly recommend them.

Took most of the day but it was all done in one day. They inadvertently damaged some wallboard but repaired/repainted this at no charge.