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Pool Steward

Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,

About us

At Pool Steward we take managing your pool seriously, as you have entrusted us to take care of one of your personal assets. All our service technicians are fully trained and have years of experience. Owner Tim Kaiser is a Certified Pool Operator. Pool Steward has over 20 years of experience maintaining residential pools. We will take care of your pool as if it were our own. We service greater Dallas, Addison, Richardson, University Park, Highland Park, Lake Highlands and Garland.

Services we offer

Full service pool company. We maintain pools on a weekly basis and perform repairs.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.89 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
11%
2
0%
1
0%
Showing 1-9 of 9 reviews
Glenn K.
Jul 2021
3.0
I'm giving 3 stars because the initial work was great (though the wiring to the motor was exposed and not as clean as it should be). Nice folks. But…7 months later, the pump started leaking. I called them and they came out. Cracked housing. No biggie, right? Well, apparently, there is no pump available anywhere. Not one. They can't repair it or replace it. But, no alternative solution was given whatsoever. No "Hey, go on amazon and get a pump and we'll install it as a temporary measure." or "I have a pump that may not be perfect, but let's try it." "I have a pump that's stronger or weaker, so let's try it."Nothing. My pond is now stinking and a mosquito trap and all they could tell me was: "Drain it." Indefintely. So it's my assumption that if they can't help me in any way, how can they possibly solve your pump problem? I LOVE companies that help problem solve and run from those who come out, say that they're out of stock and never ever reach back out again until I texted them (3 months later). Is it their plan to sit on this problem indefinitely until it somehow solves itself? Oh, BTW-I found a 4.5 star rated pool pump that meets my specs on Amazon and on Sunday my problem will be solved. By me. Not by Pool Steward. Is it ideal? No way. But it's the best I have because the problem needs a solution.
Response from Pool Steward
"Mr. [Member Name Removed], When we first informed you the pump was broken due to freeze damage, you wife tried to tell us, it was broken before the freeze, which simply was not true based on the visible damage. It was my understanding that you wanted to wait for a new housing. We never discussed a new pump until the day you called me. I was waiting on getting a new housing and yes they are still out of stock. I have many customers, that did not want to pay for a new pump and are waiting on a new housing. My apologies for the misunderstanding. Regards, Tim Kaiser."

Margaret T.
Apr 2021
5.0
Yes, I recommend this pro
Tim Kaiser and his crew were very professional - always on time for weekly service and would come out for any problems. Sent e-mail for what they did each week. They kept the pool clear.

Stacy P.
May 2020
5.0
Yes, I recommend this pro
$1,600
Rodney, came out, looked at the existing salt system and presented options. He took the measurements for the pool mastic during the same visit. After receiving the quote, I decide to go with them. Their price was fair and they are easy to work with. The mastic repair took two applications, due to the age of the pool not the quality of the workmanship. Rodney and Tim are great guys and a pleasure to work with. I will hire them again.

Martha J.
Nov 2019
5.0
Yes, I recommend this pro
$611
We called Pool Steward in a bit of a panic, after our house/pool suffered damage from a tornado. The pool was full of debris, and the filter and equipment were completely clogged. Tim answered the phone the first time we called, came out within a couple of days to do an estimate for our insurance company, and had the pool restored to its previous pristine condition within a couple of days after that. Not only were the service and price stellar, you can't put a price on restoration of peace of mind during an incredibly stressful time. Will definitely use Pool Steward again.

Danielle B.
Oct 2019
5.0
Yes, I recommend this pro
We’ve used Pool Steward since we’ve had a pool. The service techs are very friendly, knowledgeable and provide you with quality service. If I’ve ever had a problem bigger than cleaning Tim is quick to personally respond and come out to our house to address it.

Nat P.
Oct 2019
5.0
Yes, I recommend this pro
It went very well

Brad S.
Sep 2019
5.0
Yes, I recommend this pro
Also very responsive, professional, and customer friendly. The communication is excellent, many times they add photos to educate the customer to what the problem is and what it is after the service.

Jim M.
Sep 2019
5.0
Yes, I recommend this pro
Pool Steward has taken great care of my pool since December 2018. They are reliable and have been very responsive on the few occasions an equipment problem has occurred.

Andrew K.
Sep 2019
5.0
Yes, I recommend this pro
I have been a pool owner for 20 years and Pool Steward is the best service we have ever had! Tim and his team are very professional, send photos & description of service every week. Our pool has never looked better and would highly recommend them.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pool Steward is currently rated 4.8 overall out of 5.

Pool Steward accepts the following forms of payment: CreditCard

Yes, Pool Steward offers free project estimates.

No, Pool Steward does not offer eco-friendly accreditations.

No, Pool Steward does not offer a senior discount.

No, Pool Steward does not offer emergency services.

No, Pool Steward does not offer warranties.