Randy Glenn Landscaping Inc

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He was very professional. It was not cheap but the quality was top notch.

they can't seem to follow through on what they say they are gonna do

While this company preformed fairly well the greatest issue was installing the finish on the interior of the pool. We specifically asked for a product called Pebble Tech or Pebble Sheen, a product was installed that did not look like what we had installed on a previous pool. When I questioned the product they stated that yes it was what I requested. I had asked for a specific color that we had also used before and they confirmed the color as well. The finish was mottled and streaked and the texture was even different. I went online and found the nearest Pebble Tech distributor was in Ft Worth, Tx. Upon contacting the company stated that Randy Glen was not a licensed distributor and that whatever product they used was absolutely not Pebble Tech or Pebble Sheen. When I confronted Randy he finally admitted that it was not Pebble Sheen but a knock off brand that was just as good as Pebble Tech but he was going to refund my money for the upgrade. The knock off brand has continued to deteriorate in color. The whirlpool finish is crumbling in the bottom and is soft. There is always a layer of fine gravel particles Cingular loose from the finish. While he did provide a refund for the product ardent confronted, I would have much rather had what I originally request because now we are left with a mess. The pool flooded a couple of weeks after installed from a flash rain storm due to the pool being installed too low. Randy again did make amends by having a berm installed outside the yard and hydro mulched it to correct the problem. Since the installation we have spend $1600 on replacing the pool filter because the one he installed was not keeping the pool clean. We have also spent several hundred dollars to have a third party irrigation company repair leaks and sprinkler heads he installed. This company provides absolutely NO service after the sale. I lost count after making 30 calls over a two year period. The calls were never returned. The one time his pool rep did respond was after I sent an email through their web site. This was a link for customers interested in having a pool built. Instead of expecting a potentially new client. They found a disgruntled customer instead.

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First meeting, Sept 2012: Went very well. Randy Glenn himself came to our house and took pictures of the area and talked about our desires. He also took notes. I also had lots of notes about what we had told him we wanted. He said to expect a phone call in approximately a month to see the plan that had been drafted up based on that meeting.
Oct 31 -- I called them. Plan not complete.
Late Dec -- Randy showed us the complete plan. It was missing several of the items we'd specifically requested. Overall it was a beautiful plan, just missing much of the specifics we thought he'd gotten. He said he'd hand it off to and quot;Mistyand quot; to get it updated.
Jan 6, 2013 -- Brook emails to see if we have any questions about the plan. We say we're waiting on the corrected one. She obviously did not know about this.
Feb 15, 2013 -- Received the updated pool plan (approx 6 weeks after Randy said it'd be corrected). We decide to proceed with trees and bubblers for the trees only. Work requested to begin ASAP.
Mar 8, 2013 -- Sign construction agreement
March 13, 2013 -- We call to ask when construction will begin. Get email back that it will start on March 20. We let them know that we will be out of town for a few days after that (a portion required workers to get in the garage).
March 20, 2013 -- Flags appear in our yard, but no one calls to let us know when anyone will be there. No one has consulted with us about the tree placement. We ask Lorn who comes to start the sprinkler project about the placement. He offers no help and says and quot;if you don't like where they are you can move them.and quot; He and I move the flags. I once again ask for his input. He refuses to offer input on what will look natural in the space. The project is not completed that day, but arranged to be completed on the day we return from our trip.
March 24, 2013 -- We return from our trip. No one shows up to complete the project. We call to ask about it. Brook has no idea, but researches. They did not have the quality of trees they plant on hand but will need to order them. They'll be in on Wed. We specifically tell Brook that we will have to leave work early or work around our jobs to be able to meet the workers for this project. She arranges it for March 27. Our alarm system is putting out error messages. We ask if a line has been cut. Brook knows nothing about this. Lorn later tells us that they had cut our phone line but had rewired it. No one ever told us this (it disabled our alarm system while we were on a trip).
March 27, 2013 -- I leave work early to meet the workers. No one shows up. I call Brook. The trees didn't come in. She apologizes.
March 31, 2013 -- Trees in and project finally completes, but the placement of the trees looks like a small tree farm rather than a natural array of several trees in an open area we'd hope to achieve by paying for the professional consultation. Randy Glenn Landscaping took no responsibility for it and would offer no methods to help us achieve the desired look.
From the above timeline, you can see that it took six months to install 7 trees and the associated bubblers. The construction agreement included a promise for and quot;professional workand quot;. The work was done late, not to our expectations, disabled an alarm system, and often rudely -- definitely not professional. Needless to say, we will not be doing the rest of the $57,000 project. Although several of the individuals there are very nice and knowledgable, our interaction with them seems to indicate that their infrastructure/administrative personnel have not grown adequately to support their amount of business. We cannot recommend them.

I tried contacting this company twice via email and three times via the phone, including leaving voice messages. When I finally did get to talk to someone they claimed they'd not received any communication from me. I explained what I wanted to have done, my cell number was taken down, and I was told that I'd be receiving a call. I have yet to be contacted by them after attempts over the past several weeks. Word of mouth is huge in this small town and I will be letting everyone I know NOT to use this company!

We have used them since the beginning of their business, they have always been honest and fair, and I would recommend them to anyone. They do a good job.

He did a great job. He did exactly what was needed. He did not over charge.

My wife and I needed a patio in our back yard but we weren't sure about what materials were in our price range, whether or not we wanted a firepit, etc. Parker from Randy Glenn helped us design the patio and weigh options like a firepit and pavers vs stained and stamped concrete. Though we were pretty particular and cost-limited, Parker was patient and didn't push us to make a decision immediately. Once we decided on a design and set a date, there was a delay in putting the patio in due to a backlog in jobs and unavailability of materials. Randy Glenn worked with us to find a suitable alternative at no additional cost. The guys who actually laid the paver patio did the job well and in less than a day. Almost a year later, the patio has held up very well with no shifting in the stones and I'd recommend their work to anyone.

After trying to contact a few other local landscapers but not getting returned calls, I went to Randy Glenn Landscaping to get started with a landscaping design for my new home. I talked to Parker and provided him with a sketch of what I wanted, a house and yard outline with dimensions, and my overall vision for the yard. He took into account what I asked for and gave me a solid product, working with me through several iterations of the design to make sure I ended up with the design that I liked the most. For the quality of work, I feel the price was fair. Parker was quick to reply to me and promptly got the work done. One of the better parts of working with Randy Gleen Landscaping is continued service -- if I want to ask for a modification to the CAD design and what its cost impact will be, I'll get an answer quickly and without any further fee. I was impressed by the quality and promptness of the work. I plan to have a concrete patio put in and will write a review of that in the near future.

It was a good experience. They were competitively priced and that’s why we went with them. Their warranty for the plants that they put in was same as everyone else. We were getting about the same products for less cost. We were happy with them. The plants are in good shape. They modified the soil for the plants because we can’t really grow much in this area since it’s kind of like a desert. They made plants grow on the soil that we had. They did everything and I think they did the right stuff. They really tried to understand our needs and our budget. They worked with us on that. There are some places where they try to up sell.

I knew Randy because he had already laid the sod in my yard and had done all the landscaping back when we first built our house. I called him and asked if he would meet me at my house to show him what I wanted done and he met me that day. He had great ideas about how to make it look the best. He got back to me the next day with a quote and work began the following Monday. The patio was done in about a day and a half and then construction on the Pergola began immediately after and it was built even better than I had expected. Very well built and very beautiful. I got exactly what I wanted and then some at what I thought was a good price for the quality of work that was done and it was completed in just a few days.