MIDWAY PLUMBING
About us
Midway Plumbing was founded in 1983 by David Ratliff, and has built a quality reputation using the latest technology in the last 33 years. We are a full service 24 hour a day residential and commercial plumbing service and repair company servicing Abilene, and the surrounding area. All work is 100% money back guaranteed, and all recommended repair work comes with a full 5 year labor and material warranty. You will be satisfied, or you don't pay! TX License # M13549
Business highlights
Services we offer
BACKFLOW ASSEMBLY TESTING, BATH & KITCHEN REMODELING, DRAIN CLEANING, GAS & LATERAL PIPE REPLACEMENT & WATER PIPE RELINING SERVICES., PLUMBING, SEPTIC SYSTEM INSPECTION & REPAIR, TRENCHLESS DRAIN, ULTRASOUND PINPOINT SLAB LEAK DETECTION, WATER HEATER REPAIR
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 4% | ||
| 4% | ||
| 6% |
"Hello, Mrs [Member Name Removed], could you please give us a call at the office. We don't have a record of this service. It looks like the last time MIDWAY PLUMBING was at your home on [Member Information Removed] was in 2019, we would like to help clear this up and take care of this problem for you. Please give us a call so we can make things right. 325-698-4399"
"[Member Name Removed], Thank you for allowing Midway Plumbing into your home to take care of your plumbing needs. Also, for taking the time to leave us a review. If there is every a need in future for any other plumbing needs, Please feel free to contact me personally. Thank you, David E. Ratliff owner"
"Mrs. [Member Name Removed], Thank you so much for the positive review. All of us here at Midway Plumbing agree, Gary is a great plumbing technician, and is always looking out for a way for the homeowner to save money. Thank you so much for using us time, and time again! David Ratliff President"
"Mr. [Member Name Removed], First let me apologize that one of our technicians might have offended your wife. We would like to speak with you, so we can address your concern with all of our technicians. We serviced your home over a year ago on November 6, 2014. We replaced one leaking hose bibb faucet, and also did a free home safety inspection at no charge. That same day after our technician left your home, our office staff called to make sure you were pleased with the service. Your wife stated she was very pleased with our service, and would call us again. Then a year later we get your review. We were shocked by this, and sincerely apologize for anything that might have offended her. Our whole company goes through a tremendous amount of training in communication skills, and the gentleman that serviced your home has been with our company for nearly 20 years. We realize the importance of good reviews, and the devastation that poor reviews can cause our company in the future. This is why we call each and every client after a repair is done to make sure you are satisfied. If not, we make it our top concern company wide to make things right. I will reach out to you by phone to do anything I can to make this right. We want to be your plumber! David E. Ratliff President/owner"
"Thank you very much for using Midway Plumbing, and the positive review! If you ever need plumbing service repairs again in the future, please give us a call! David E. Ratliff President/owner"
"Dear Mr. [Member Name Removed], Thank you using Midway Plumbing, and for leaving us a review. Zach was your plumbing technician that took care of your problem, and we will be sure to share the favorable comments. If we can ever be of additional service in the future, please give us a call. Respectfully, David E. Ratliff President"
"Dear (removed member name), Again, we would like to apologize for the service you received in Nov. 2014 on the toilet repair, and water heater installation. We do admit that our licensed plumbing technician failed to make the proper repairs on your toilet, and we refunded 100% of your money on that portion of your service. We also issued a $250.00 credit on any future service repair needs. After 32 years in business, and over 4,000 service calls a year, and an A+ Better Business rating, we do admit at times we make mistakes, and fail at 100% customer satisfaction. Those mistakes don't keep us from tying each, and everyday to improve. We have used the service at your home as a training example for all future repairs. We realize that one bad service experience, and a bad review on the internet have repercussions for our company, and for each employee's future income for years to come. That is just one of the many reasons we strive to give value, a 100% customer satisfaction, and a money back guarantee. In your review you stated that you feel we did not do enough. I'm sorry you feel this way 6 months later, because we thought you were satisfied. I have reached out to you two times, and have left you voice messages. Please return my call at your convenience to give me the opportunity to make this right. Respectfully, David E. Ratliff 325-698-4399"
I could not understand what was the reason the cost was so high for such a small job. He told me they do not have hourly rates, they go by prices provided by Midway in a book. This is not the first time I had this company in to provide work and there have always bin high . I feel that they are cheating people by charging $79.00 for a service calls and quoting a high price for service knowing that the home owner would not accept the job and have to pay the service charge.
I have called another service provider to come in and give me a bid for the same job. They provider a bid one third of Midway. The work was completed and would never recommended Midway to anyone.
"Dear Sir, The plumbing technician and I reviewed the quote that was given to you, and found it was completely priced wrong. I would like to apologize for the mistake, and I'm very sorry we wasted your time. The young man that came to your home is a Junior newly licensed technician that is still learning the estimates, and prices. We will be meeting with him weekly to review his paperwork, and offer more training. I would like to assure you that it was an honest mistake on his part, and that there is not anyway our company, or employees could survive on a dispatch fee. It is purely for the cost of office overhead, getting him, his truck, and inventory to your home, and is applied to the job if we do the repair.. We will be refunding a check for $79.00 for the mistake Thank you for the opportunity to serve you, If we can ever help you again please give me a call personally. Thank you, David E. Ratliff Midway Plumbing 325-698-4399"
Licensing
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FAQ
Contact Information
1017 ENERGY DR, Abilene, TX 79602
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