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MIDWAY PLUMBING
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,
About us
Midway Plumbing was founded in 1983 by David Ratliff, and has built a quality reputation using the latest technology in the last 33 years. We are a full service 24 hour a day residential and commercial plumbing service and repair company servicing Abilene, and the surrounding area. All work is 100% money back guaranteed, and all recommended repair work comes with a full 5 year labor and material warranty. You will be satisfied, or you don't pay! TX License # M13549
Business highlights
Emergency services offered
42 years of experience
Services we offer
BACKFLOW ASSEMBLY TESTING, BATH & KITCHEN REMODELING, DRAIN CLEANING, GAS & LATERAL PIPE REPLACEMENT & WATER PIPE RELINING SERVICES., PLUMBING, SEPTIC SYSTEM INSPECTION & REPAIR, TRENCHLESS DRAIN, ULTRASOUND PINPOINT SLAB LEAK DETECTION, WATER HEATER REPAIR
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.554 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 4% | ||
| 4% | ||
| 6% |
Showing 1-25 of 54 reviews
Loretta H.
Feb 2021
Two men showed up to fix one little faucet with a leaky washer. But because it was rusted on, I wasn't able to get the faucet off myself. It took approx 10 minutes. Charged me 250$ He explained that I was paying for a service call using 2 men, 150$ and the little outdoor faucet was 100$. I don't plan on ever using them again.
Response from MIDWAY PLUMBING
"Hello, Mrs [Member Name Removed], could you please give us a call at the office. We don't have a record of this service. It looks like the last time MIDWAY PLUMBING was at your home on [Member Information Removed] was in 2019, we would like to help clear this up and take care of this problem for you. Please give us a call so we can make things right. 325-698-4399"
Paula H.
May 2018
It went amazing. They were courteous and very informative on the work they did. I would use them again when I need.
Response from MIDWAY PLUMBING
"[Member Name Removed], Thank you for allowing Midway Plumbing into your home to take care of your plumbing needs. Also, for taking the time to leave us a review. If there is every a need in future for any other plumbing needs, Please feel free to contact me personally. Thank you, David E. Ratliff owner"
Ranaudo B.
Jul 2017
I hate to offer such a poor review, but my family has 2 data points to offer. 1) In January, we noticed water leaking on the exterior of our house at the seam between the brick and slab. Midway's professional offered an estimate all the way up to $16K (yes $16K !!!!!) ... lower end somewhere around $6K, without doing ANY troubleshooting. Literally. Midway pro just looked for 15 mins then spent 30 mins writing an estimate. Again, NO real troubleshooting. Troubleshooting estimate (to use their fancy tools) was at least 2K. We had another plumber come out, and they diagnosed the issue as a leaking hose bib. Cost = $250. Not kidding. A REAL plumbing company found / fixed it in less than an hour. 2) Had to try Midway again after another leak in our bedroom and the other plumbers unavailable for days. Really did not want to call them, but zero other options. Estimate, again, w/o real troubleshooting, upwards of $3K, more likely $6K according to the pro. Lucky enough to have another company get a plumber free that afternoon, and they fixed the leak for $281. Literally. Wow. Absolutely do not recommend Midway Plumbing. Look elsewhere, and do not use them. Us civilians need someone to get to the problem, and Midway is NOT it. I don't think the fault lies w/ the workers. Rather, I believe they are being told to upsell "electronic leak detection" and "pipe lining" in order to pay for expensive machinery the company bought or leases. Unfortunately, their folks are NOT into actually looking for the cause of leaks, but are rather marching out and trying to sell pipe lining and electronic leak detection. Again, do NOT use.
Matt P.
Mar 2016
Midway Plumbing performed annual water heater maintenance at no cost as part of their 10 year warranty. They found an issue with a faucet during their home inspection and fixed it. I appreciate having a plumber that is always upfront, friendly and professional.
Kristofer G.
Feb 2016
unknown
Gail D.
Feb 2016
Gary replaced the broken pump installed about a year earlier. We really, really like our pump! Gary has saved me so many dollars and headaches over the last 3-4 years. We live in a 60+ year old house and very little of the plumbing had been replaced. Over time, Gary checked various areas where he was working and found several places where pipes were just about to burst. Replacing the pipes Before they burst is a whole lot easier, cheaper, and less messy than after they burst. Only the pipe behind the water heater was left and, when I finally got around to scheduling that repair, one small flake of metal was all that was between us and a water leak in the wall. Gary found and replaced that and now all plumbing in this house has been updated back into the walls. I am sold on this company and Gary, in particular. If I need a plumber, I'm calling Midway.
Response from MIDWAY PLUMBING
"Mrs. [Member Name Removed], Thank you so much for the positive review. All of us here at Midway Plumbing agree, Gary is a great plumbing technician, and is always looking out for a way for the homeowner to save money. Thank you so much for using us time, and time again! David Ratliff President"
Roxane R.
Jan 2016
excellent work!
Matthew R.
Dec 2015
The quality of the work Midway provided was fine, but the way in which it was provided was horrifying. Several times, the serviceman (I can't remember his name - I blocked it out from trauma I suppose) made veiled sexist comments to me ("I'm very supportive of women working outside the home when they don't have children to take care of!") and then capped off his visit by asking my husband to stand aside as he showed me how to disconnect the lids from my toilet seats "So you can clean them better!" I was mortified and my husband was snorting to keep from busting out laughing. So if you want a flashback to the 50s along with your plumbing repairs, this is the company for you. Otherwise? Steer clear.
Response from MIDWAY PLUMBING
"Mr. [Member Name Removed], First let me apologize that one of our technicians might have offended your wife. We would like to speak with you, so we can address your concern with all of our technicians. We serviced your home over a year ago on November 6, 2014. We replaced one leaking hose bibb faucet, and also did a free home safety inspection at no charge. That same day after our technician left your home, our office staff called to make sure you were pleased with the service. Your wife stated she was very pleased with our service, and would call us again. Then a year later we get your review. We were shocked by this, and sincerely apologize for anything that might have offended her. Our whole company goes through a tremendous amount of training in communication skills, and the gentleman that serviced your home has been with our company for nearly 20 years. We realize the importance of good reviews, and the devastation that poor reviews can cause our company in the future. This is why we call each and every client after a repair is done to make sure you are satisfied. If not, we make it our top concern company wide to make things right. I will reach out to you by phone to do anything I can to make this right. We want to be your plumber! David E. Ratliff President/owner"
Nan M.
Nov 2015
The were very nice. Figured out the problem quickly and were through with everything done is a very short time. I appreciated how nice and professional they both were.
Response from MIDWAY PLUMBING
"Thank you very much for using Midway Plumbing, and the positive review! If you ever need plumbing service repairs again in the future, please give us a call! David E. Ratliff President/owner"
David C.
Sep 2015
Install worked for 10 years at which time I sold the property.
Jonathan B.
Sep 2015
Good
Response from MIDWAY PLUMBING
"Dear Mr. [Member Name Removed], Thank you using Midway Plumbing, and for leaving us a review. Zach was your plumbing technician that took care of your problem, and we will be sure to share the favorable comments. If we can ever be of additional service in the future, please give us a call. Respectfully, David E. Ratliff President"
Janet K.
Jul 2015
Everything went well. They seemed to know what they were doing. My only complaint is that they are very expensive that's why I gave them a B rating. Their service does deserve an A rating..
Margaret H.
Jun 2015
unknown
Frances W.
May 2015
unknown
Don S.
May 2015
unknown
Jack G.
Apr 2015
unknown
Response from MIDWAY PLUMBING
"Dear (removed member name), Again, we would like to apologize for the service you received in Nov. 2014 on the toilet repair, and water heater installation. We do admit that our licensed plumbing technician failed to make the proper repairs on your toilet, and we refunded 100% of your money on that portion of your service. We also issued a $250.00 credit on any future service repair needs. After 32 years in business, and over 4,000 service calls a year, and an A+ Better Business rating, we do admit at times we make mistakes, and fail at 100% customer satisfaction. Those mistakes don't keep us from tying each, and everyday to improve. We have used the service at your home as a training example for all future repairs. We realize that one bad service experience, and a bad review on the internet have repercussions for our company, and for each employee's future income for years to come. That is just one of the many reasons we strive to give value, a 100% customer satisfaction, and a money back guarantee. In your review you stated that you feel we did not do enough. I'm sorry you feel this way 6 months later, because we thought you were satisfied. I have reached out to you two times, and have left you voice messages. Please return my call at your convenience to give me the opportunity to make this right. Respectfully, David E. Ratliff 325-698-4399"
Janelle M.
Apr 2015
.
Gary G.
Apr 2015
They were very responsive. It took awhile to find the leak but they found it and they improved the location of the valve so that it will be easier to find in case I need to find it again. They completely fixed the problem
Jeanine F.
Jan 2015
unknown
Jean C.
Dec 2014
.
Kim M.
Dec 2014
It's good. I've used them for 15 years.
Jason A.
Oct 2014
He quickly diagnosed and fixed the problem. Even helped work with the home warranty company. Kept me updated at every step.
Paul W.
Aug 2014
An appointment was scheduled for the day after I called. Vance came right on time and gave me a written estimate for several options to repair the leak. The options included re-routing the line through the attic, re-lining the defective line, re-lining all hot water lines, re-lining all hot and cold water lines or jack-hammering up my foundation and repairing the leak. I chose the re-route. Since Vance was going on vacation, he recommended Zach to do the work. Zack and a helper arrived on time, quickly identified which line was leaking and discussed what he would do. He had to cut out a piece of sheet rock in the bathroom and one in the kitchen. Then he cut the leaking line at each end and attached a PEX line, routing it through the walls and attic. The line was fully insulated to protect against freezing - even though PEX will not burst even if it freezes. I had discussed the use of PEX with a friend who is a builder of high-end homes and he said that they use only PEX and only run the lines in the attic. The work was accomplished quickly and professionally. Zach and his helper wore and quot;bootiesand quot; on their shoes to protect our carpet and cleaned up all debris when the job was finished. I was very satisfied with all aspects of my experience except one: My only complaint is that they wanted to charge an extra 10% if payment was made with a credit card. Being in business myself, I know that merchants only pay about 3% (or less) to the credit card processor, so I felt that 10% was unjustified. I wanted to use a credit card in order to get the and quot;perksand quot; the card offers.
Carolyn B.
Jun 2014
unknown
Barbara M.
Jun 2014
We have used them a couple of times and will continue.
Licensing
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FAQ
MIDWAY PLUMBING is currently rated 4.5 overall out of 5.
MIDWAY PLUMBING accepts the following forms of payment: CreditCard
Yes, MIDWAY PLUMBING offers free project estimates.
No, MIDWAY PLUMBING does not offer eco-friendly accreditations.
No, MIDWAY PLUMBING does not offer a senior discount.
Yes, MIDWAY PLUMBING offers emergency services.
No, MIDWAY PLUMBING does not offer warranties.