Redd Heating And Air Conditioning

I was real happy with their service. They offered an extended warranty of $500 for 10 years for parts and labor. They said the only way I would be charged any extra is a service call afterhours, which is weekends only. We had a problem one time and I called them, they were right out here within just couple of hours.  Everything has been fine. They are punctual, they don’t let it go, they get right to you; you don’t have to wait around on them.

I was real happy with their service. They offered an extended warranty of $500 for 10 years for parts and labor. We had a problem one time and I called them, they were right out here within just couple of hours.

On this occasion, our HVAC was not producing cold air. I called Redd's office on a Sunday afternoon and left a message to get on their list for Monday. It was not very hot outside; so, no emergency. I received a reply phone call on Sunday night and Kim said a tech would arrive Monday morning. The tech arrived promptly the next day with a cheerful smile and nice attitude. He performed an inspection of most of the system to check for gas leaks but could find none. Obviously there is a leak somewhere; but, some of the piping is difficult to access. He re-charged the system with Freon and advised me to call again if the air lost its "cool". 

It has been about two weeks and so far no problems. I know from past experience with Redd's that if the problem re-appears, they will make it right.

UPDATE - I happily paid my bill but expressed my concerns about the leak re-occurring. Within a few days, Kim called me to schedule a re-inspection. A more experienced tech came out this time. He performed a thorough search and found the leak where two pipes had been rubbing together from vibration. He braised the hole, gassed up the system and all is good. I'm sure all the techs at Redd's are well-trained and those I have met are certainly professional and customer-friendly. There's a lot to be said for experience though. The veterans have seen it all and know how to trace down leaks and what not. If you have a particularly difficult problem, Redd's will help you find a solution.

During these unfortunate times when most service providers could care less about your satisfaction, Redd's stands out as a professional company with a crew that truly cares about their customers. I have lived in big cities and what you get there is a run around. Redd's stepped up and I consider them an admirable and honorable family-owned company you can depend on for your HVAC needs.