Hills Power Pro logo

Hills Power Pro

Lawn Tool Repair,

About us

At Hills Power Pro, Inc. we sell top of the line power equipment including Gravely, Kawasaki, Shindaiwa, and Husqvarna. Our new 5,000 square foot showroom displays a large variety of these products. We are a family owned business that offers friendly and courteous service. Here, at Hills, we appreciate your business. We have the largest parts inventory anywhere around for most major brands of equipment such as MTD/Cub Cadet, Murray, Sears, Briggs & Stratton, and many more. Our service department is staffed with two highly trained factory certified technicians. We are able to repair most brands of equipment when parts are available. We are an authorized warranty service center for equipment purchased at Lowes, Wal-Mart, and Tractor Supply. For a small fee pick-up & delivery is also availble to surrounding areas. For any of your power equipment needs, come by for a visit. We'll be glad to help you. We are now located at 200 Flowertown Road across from Lowes in Tullahoma, TN.

Business highlights

25 years of experience

Services we offer

Pre-Season Tune ups Winterizing of Lawn products Blade Sharpening Lawn Mower Sales, new and used Chain Sharpening

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
2.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
20%
1
40%

Filter reviews by service

Showing 1-5 of 5 reviews
John B.
Sep 2020
5.0
Lawn Tool Repair
Yes, I recommend this pro
$9,500
Salesman was very polite and knowledgable of the mowers. He answered all my questions I had without any hesitation. The owner also took time to talk to me also. He was also very friendly and knowledgeable of all the products he had to offer and he explained some of the attachments that would help me with my needs. I purchased a mower and a couple attachments that day and plan on doing future business with them.

Stephani G.
Apr 2020
5.0
Lawn Tool Repair
Yes, I recommend this pro
$6,200
We have been doing business with Hill's Power Pro in Tullahoma for several years now. They have always been professional and provided good service. This particular time I was in there to purchase a new larger mower for my husband. I was waited on right away and was shown the different products. Once I had decided then the transaction was very smooth. They were even very accommodating to the fact that it would be the next day before we could pick the mower up. We will definitely be returning for servicing on both of our Gravely's.

Francisco M.
Aug 2018
2.0
Lawn Tool Repair
Where does a person begin? Have known one of the owners since HS thought well of her. I asked them to come pick up the mowers, I have a truck but no trailer. Was told there was a fee involved for it??? When I asked about it was told that everyone has to pay it. It was the first ripoff. When they got here there were other mowers and equipment already on the trailer. Did everyone get charged the same amount? If they were that is a heck of a money maker and markup. They took the mowers back to Tullahoma, about 20-25 minutes away. I will admit that they did do what they were asked to do but it is the billed amounts for these services. Here about a week ago I decided to switch the John Deere to a mulching mower. I was quite shocked when I found the ones I needed online, they were a third of the price and top name brand. Heck of a markup #2. Was charged a full hour for the blades to be changed by them. I know computers and networks like the back of my hand. If I, totally untrained in this profession can take the old blades off, put new ones on and was done in about 20 minutes. As I said, I know computers, they are supposed to be the "pros" at doing this. BIG RIPOFF was when they charged for an oil change on the push mower. It is a Troy Bilt with the Briggs and Stratton that you never have to change the oil in, you just check and top it off as needed. Had an online chat with Briggs and Stratton, they assured me over and over I wasn't reading wrong and why I couldn't find an oil filter for it. Again, they are the "pros" and should know that. As I said, they did do the work I hired them to do, fee was much higher than expected especially since I come from Florida and everything is more expensive. I tried to post to their FB page, it was negative of course. Ha, got a long private message from the wife of the owner telling me that I don't know their industry and this and that. I told her she was right, I don't know their industry. I did however own a highly successful company of my own for 17 years until I sold it and was able to retire early, I do know how business works. I see when reading that there is one about them getting charged almost twice what was quoted. When you make a quote in business you live by it and learn for next time. Mr. Hill seems to be very angry and rude with his comments back. My wife and I thought they had come from a teenage girl. Very unprofessional. Will I ever go back there and do business with them, of course not. His wife in her private message to me said she would never recommend me to anyone.........umm, I'm retired so that's ok. I think I would just like them to be more honest and open, allow negative feedback, let people know it all, good AND bad. I do wish them well and maybe they can work past these issues.

Chad B.
Apr 2015
1.0
Lawn Tool Repair
$280
unknown
Response from Hills Power Pro
"This is so strange because he was happy while in our store. To be clear about this he wanted a full spring service on a commercial lawnmower that has to be done once a year and to have the hydraulic oil and filters changed on it which is only required to do every 400 hrs. The parts totaled $128.45 which included a lot of items, $130 labor at $65 per hour for 2 hours. Which is flat rate, and $3.00 EPA fee to dispose of all the fluids that were changed and $25.49 in tax which I can't control. we have been in business for 15 years last month and have grown each year, [member name removed] can take his business elsewhere if this is how he is going to act. I can't stand 2 faced people like him. He couldn't have gotten this done any cheaper or any faster than what we did. I just called him and he said everything was good and he had no complaints Then I mentioned his comments on here and he called me a ** for calling him out on it. Whatever, he's not allowed to come back in. Go be an *** to someone else. Nathan Hill"

Karen A.
Nov 2014
1.0
Lawn Tool Repair
$216
I was told when I dropped off my pressure washer to put down $30 upon completion I would owe an additional $100.. That was on 10/21 I called that Friday to check on progress , was told a part had to be ordered and it would be ready Monday. I have still not heard from anyone so called again on 11/06 and was told it was ready but the wheels had fallen off? My sister and I rolled this to my car to load and it was unloaded at Hills Prower Pro with wheels intact! They called back to say the wheels were fixed and I could come to pick it up. While checking out I was asked for almost double my original quote, explaining they had spent an extra hour labor fixing the wheel and my carberatoer was more expensive than they thought it would be. Would it have been to much to ask to read the notes and call to ask if I wanted the "more" expensive one? I was informed they could take the carberatoer off and I could only pay the original quote? My handicap mother the whole time is waiting in the car and wouldn't be able to wait while this was being done so i paid $216.09. One of the guys offered to bring it around to load for me but was told that I could drive around to pick it up " they didn't want it to leak on the showroom floor" Really I'm hauling it in a 2014 Escape and your worried about your floor? The whole experience was handled so UN professional, I would never recommend anyone to go to this business!
Response from Hills Power Pro
"We take a $30 deposit on all equipment, nothing new, we never quoted a price at drop off because we didn't know how much it would be, that's what the $30 was for. The pressure washer had been sitting for along time, the carburetor was corroded inside, the gas tank was full of old gas and funk, the fuel lines were dry rotted and cracked, the air filter and spark plug had never been change. The unit was in poor condition. The wheels on the unit have a push cap that's suppose to keep them on which is a poor design. When we moved the unit one of the wheels came off, we could have replaced with the same crappy push caps but instead we drilled holes in the axle and installed washers and cotter pins to ensure they wouldn't come off again. Also we don't have control of how long it takes for parts to come in, we ordered a new carburetor and it took longer than estimated to get here. We strive to run a good reputable business but you CAN NOT please everybody no matter how hard you try. We also agreed to remove the new carb and all the parts and let her have it back at no charge but she wouldn't do that she would rather go and complain on social media instead of handling it the grown up way. Also we charge flat rate on all our repaires so if she doesn't like what she was charged she should take it up with the manufacturer, the made the flat rate chart."

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Hills Power Pro is currently rated 2.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 12:00 PM Sunday: Closed

Hills Power Pro accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard

No, Hills Power Pro does not offer free project estimates.

Yes, Hills Power Pro offers eco-friendly accreditations.

No, Hills Power Pro does not offer a senior discount.

No, Hills Power Pro does not offer emergency services.

No, Hills Power Pro does not offer warranties.

Hills Power Pro offers the following services: Pre-Season Tune ups Winterizing of Lawn products Blade Sharpening Lawn Mower Sales, new and used Chain Sharpening