Mike Hayes & Associates Inc
About us
Mike Hayes and Associates has been in the landscaping business in Franklin, TN, since 1986. The company began with two employees, two pickup trucks, and a small quarter-acre lot in downtown Franklin. We experienced steady growth, to the point that in 1999, Mike purchased five acres in the Cool Springs area to be developed into a new Garden Center. Today, Mike Hayes and Associates has two full-time landscape designers, a well trained garden center team ready to help you with your retail purchases, and three full-time installation crews who can magically transform your yard into a work of art in no time at all.
Business highlights
42 years of experience
Services we offer
Landscape design, fire pits, fireplaces, hardscaping, irrigation systems & landscape lighting., patios, ponds, retaining walls, walkways, water features
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.316 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 38% | ||
| 0% | ||
| 13% | ||
| 0% |
Showing 1-16 of 16 reviews
Donna B.
Nov 2015
The previous owner used this service. We wanted to use the same services initially as they knew our home and what had been previously done. They just seemed to not be interested in doing work for us. Perhaps they are more interested in commercial business and not residential. I just seems difficult to get commitment. The work they did was just Ok. Not great customer service and not very helpful.
LES M.
Mar 2014
We contacted three companies to offer designs and chose Mike Hayes and Associates Landscaping in Franklin, TN to do the job. We worked closely with designer William VanLandingham whose creativity and easy nature made the project a delight from start to finish. We knew basically what we wanted and William added just the right touch of uniqueness in his design to give us more than was expected.
Bill S.
Jul 2013
Mike Hayes Associate, William VanLandinham brought the crew, mid afternoon and completed the job quickly and efficiently. The new trees were of good quality and are surviving well.
Duncan M.
Jun 2013
My experience with Mike Hayes and Associates Inc. went well. I would use them again. They were really good. We had some plants which died out in the summer and they came out and replaced them in the fall. They've been great.
Roberta R.
Oct 2012
They installation went fine, but as mentioned, the flagstones are all cracking now due to the foundation not being laid properly. I'm happy to post pictures if that helps validate what it looks like now.
**** Important Update To This Review ****
Mike Hayes (the owner himself) saw this posting and came to our home to let us know he would correct the issues - and he did. He made good by reimbursing us for the water leak in the irrigation system he installed that ran up our water bill. He also repaired the cracking flagstones around the fireplace as promised.
**** Important Update To This Review ****
Mike Hayes (the owner himself) saw this posting and came to our home to let us know he would correct the issues - and he did. He made good by reimbursing us for the water leak in the irrigation system he installed that ran up our water bill. He also repaired the cracking flagstones around the fireplace as promised.
Response from Mike Hayes & Associates Inc
"Unfortunately, Member never contacted us to let us know that she had any problems with her patio. If she had, we would have gladly made repairs to it. Once we knew there was a problem, due to the negative posting on this site, we contacted the owner. The owners admitted they never let us know there was a problem and therefore it would have been impossible for us to correct any issue that existed. They admitted it was unfair and also misleading to post such comments without informing us of a problem and giving us an opportunity to correct the situation. They assured us they would change this report to reflect more accurately and honestly what has transpired. Today they tell me that Angie's List will not let them change their original posting even though the comments made in that posting were not true. There is something worng with this entire Angie's List system if this is the case. We will make the repairs necessary to this job and will have another satisfied customer. Our goal is to always do our best to be fair and honest with people even if they aren't fair with us. Sometimes we fall short but we will continue to try and do the right thing. Mike Hayes"
CeCe D.
May 2012
I used Mike Hayes because they were used by the previous homeowners. The first time I used them I was happy. The irrigation guy was very helpful and didn't try to add on extra work. After this guy left, it was all downhill. I tried to use them for irrigation and outdoor lighting repair 3 more times. Every time I was very annoyed with some part of the experience - quality and pricing. Lighting and wiring repair was outrageously expensive. I was overcharged for parts (light bulbs 3 times the cost as what I can buy them for at Lowes") and labor seemed high too. I finally gave up on them and have moved on to other companies that I can trust.
Response from Mike Hayes & Associates Inc
"This member requested our company to start up her irrigation system in April 2010. Her backflow would not seal and required a backlfow repair kit that cost $208.00. She refused to pay these charges and they were credited back to her. We did not remove our irrigation part. We have not heard from her since 2010."
Daniel B.
Nov 2011
William did our plan. Nice work. We were concerned that we were not getting exactly what we asked for. Despite some specific instructions, we kept getting steered toward plants we did not choose.
We checked into several other landscapers for designs and pricing.
Although Mike Hayes was most expensive and had less selection, they were far more reliable and professional. So we chose them.
Had to push back on a couple of plants. Still think a couple of the bigger trees are not as big as they should have been for the price. They did replace one tree that was unacceptable.
The work was done professionally and on-time. It looks great.
We checked into several other landscapers for designs and pricing.
Although Mike Hayes was most expensive and had less selection, they were far more reliable and professional. So we chose them.
Had to push back on a couple of plants. Still think a couple of the bigger trees are not as big as they should have been for the price. They did replace one tree that was unacceptable.
The work was done professionally and on-time. It looks great.
Rrichard L.
Sep 2011
They did another project for us a little earlier to this. They did a very good job and we were very happy with them. They did good stone work and good landscaping plans. They were a little bit expensive but you would get good work and so, you could count on them.
Barbara K.
Jan 2011
good experience from Design process with William through the installation. good followup and replacement of plants that did not make it through the harsh summer of 2010.
JOHN C.
Dec 2010
We were happy with the design, quality, and overall work that they did. They kept to their schedule too. The workers were focused and professional. They were always willing to answer questions. They also made changes without a fuss and the clean-up was great.
Rrichard L.
May 2010
Did a great job looked wonderful. Just pricey.
MICHAEL W.
Oct 2007
Job was complete on/about Dec 06. In March/April 07 (and after several phone calls), I had a rep come to the home and we discussed a number of plants that needed to be replaced. Nothing happened. Was told all plants and trees carried a one year warranty; not true as the company has failed to replace several plants (and 2 trees) that did not last a year. Tried several times to get the situation fixed; company finally came out and replaced one plant. Had desired to add several more plants and trees but, will now look else where.
Homeowner
Jun 2006
Mike Hayes and Associates are very professional. I was very pleased with the work performed. They were extremely concerned about keeping us happy.
Homeowner
Jun 2006
I like the fact that Mike Hayes and Associates are the original installers so they know our system and they know exactly what to do. They come on their own schedule when they have similar work in the same area which can be inconvenient.
Homeowner
Jun 2006
Mike Hayes and Associates are very professional. I was very pleased with the work performed. They were extremely concerned about keeping us happy.
Homeowner
Jun 2006
Mike Hayes and Associates are an awesome company. When they tell me that they will be here they are here. I probably have the best yard in the neighborhood. They do a great job. This company also gives a lot back to the community.
Licensing
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FAQ
Mike Hayes & Associates Inc is currently rated 4.3 overall out of 5.
Mike Hayes & Associates Inc accepts the following forms of payment: CreditCard
Yes, Mike Hayes & Associates Inc offers free project estimates.
No, Mike Hayes & Associates Inc does not offer eco-friendly accreditations.
No, Mike Hayes & Associates Inc does not offer a senior discount.
No, Mike Hayes & Associates Inc does not offer emergency services.
No, Mike Hayes & Associates Inc does not offer warranties.