Elitte Septic Tank & Grease Trap Service Inc

Austin, with Elitte Septic, was on time, professional and did an amazing job. He took time to answer all our questions and explain the process. He was great. Good company and employee.

Really good!

This company did an excellent job! The first time they came out they pumped it and snaked it up to the house.They said someone else needed to snake it from the toilet now.That's what we did and it still didn't work.It was almost completely blocked.Elite came back and used a power jet wash on the line and it worked! We thought we were gonna have to replace the whole line.Austin came out the last time and did a great job and was very courteous and polite.He was very professional.The first one that came out was also.My mother who is 75 loved him and she doesn't like anybody usually.We were so relieved when this started working again.Elite showed up when they said they would and did what they said they would.You can't do any better than that! This is the best company I would recommend to anyone.

They called to let me know when they would arrive. They were on time, professional, answered my questions and did a great job.

It went great. Young man was on time, friendly and nice. Done the clean out. I paid him with credit card and he left. Very satisfied with all. Thanks

They arrived on time, located both tanks, and gave us the information we needed so that we could proceed with the purchase of the home.

I couldn’t wait any longer for the other companies. I called Elitte and spoke with Felicia who was very helpful and professional. As Felicia told me, Robert called me right back to let me know he was on his way. Robert not only showed up promptly on the same day I called, he drove up my driveway with a huge 3 axle tanker truck. That is something the other company said they wouldn’t do! Robert pumped out and cleaned my septic tank very quickly in bad weather. Robert is very professional, courteous, prompt and has nerves of steel. I will DEFINATELY use Elitte again and have already referred Robert / Elitte to family and friends. I wish I’d called them first over a week ago.

Elitte did an outstanding job in helping us with a new septic system installation. We had run into some problems before we contacted them. Robert worked to get our issues cleared and a quick approval for our field line system. He is prompt and professional and even sent pictures to document his work since I was out of town. Elitte converted a potentially troublesome issue into a pleasant experience for us. I would not hesitate to use them again. Thanks Elitte!

Met all expectations

Office was super helpful over phone and responsive to email. Technician was on time and did a quick and efficient job.

We we're uncertain as to where our tank may be so we were clear about that during our initial phone call. Elitte told us that there would be a service charge if they have to dig deeper than two feet or spend extra time locating the tank etc...We agreed that we understood. I spent some time outside and was able to locate where the tank was and it was only about 6" below the surface, but under our deck. When Elitte arrived we showed then that we had found it. They said that because it was under a deck there's nothing they can do, we would have to remove the deck. Our deck is over 36" off the ground. Our previous property, which we also used Elitte was in a similar location and they had no problem at that location, they were courteous​ and helpful then which is the reason why we called them at our new property. This driver was apparently extremely lazy and didn't want to work. Yet they still insisted that we were to pay the service charge for absolutely no work done. This was extremely disappointing.

was emptied 3 weeks later, came back, was still smelling bad.... wasted my time, coming. They said they couldnt do any new work until fall time. Seriously???? called in office, very unprofessional....

Calister called when he was on his way and arrived right on time. He quickly located the tank lid and dug down to it. It immediately became apparent the tank had probably never been emptied in 17 years. As I had a pretty limited knowledge of septic tank structure, I had a lot of questions. Calister was patient with me and helped educate me in the things I would need to check on a routine basis to make sure my septic system performed optimally. He was diligent and knowledgeable and worked through the very thick crust and sludge. I appreciate the time Calister spent on the job today and I would not hesitate having him come back out again. It was very hot and he never complained. He was appropriately personable and a pleasure to talk to. The job ended up costing a bit more than the original quote but I have no problems with that since he had to spend extra time. Calister cleaned up when he was done and left the area in fine shape. I am completely and 100% satisfied with today's experience.

Pumped it and cleaned off clogged screen very quickly

Our septic tank was packed and nasty. The two guys who came were diligent, informative, and worked until the job was done right. I was impressed with their work ethic.

Great. Showed up on time. Got right to work. Very friendly and informative.

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Great. Quick fix at no charge. Discussed possible need for future replacement.

Great experience, as far as a septic tank pumping can be.
Turned out this was the same company that pumped the tank when I bought the house in 2009.
Both times I've had no problems at all.
Once I contacted the company through Angie's list, I immediately (within 5 minutes) received a message offering to either talk with me or connect via email.
I called the company, and the lady who handled the appointment was very pleasant and professional.
She made a point of discussing what might cause an extra charge and/or another appointment to be needed, for instance: if the tank was too deep for basic digging depth (normally 2 feet) as that would require another appointment to bring out a back hoe AND would mean that there would be a service charge for the first trip, in addition to the charges for a second trip (including any extra charges for back hoe).
I made an appointment allowing a four hour window for their arrival.
The regular employee and his trainee arrived on time after calling ahead when they were finishing up their previous appointment.
I thought I knew where my tank was, and kept pointing them in an area which they believed was incorrect. They were right and I was incorrect. They fairly quickly located the tank with their ground probe, dug out around two feet of soil, being careful to preserve the turf to replace afterwards.
They quickly pumped the tank and were gone before I knew it.
I had the option to pay ahead by credit card or when they were done, by check.