Safe-Dry Carpet Cleaning of Spring Hill

Did a really good job , took few days for odor to go away . But is totally gone now

******* AWESOME!! Chase was a pleasure to deal with and did a fantastic job!!

Chase was amazing and very accommodating. His knowledge of the products and advice were beyond the professional expectations I had. Will definitely hire for more services.

He’s was very professional, easy to work with, and worked very hard.

Associate called ahead of time and arrived early. Cleaned both rugs very quickly and was very nice! Would hire again in the future.

We found this company via a Groupon. They showed up a couple hours late. I had to ask the technician to clean up some of the mess he made on our stairs with his carpet buffer (it was pretty bad, and he was just going to leave it). Now, two months later, our carpets look awful - very dirty and grungy. I usually have my carpet cleaned every 6-9 months. They are dirtier after two months than they usually are after nine months. We have not had more traffic and dirt than usual.

My wife wanted the carpets cleaned for the holidays ? When some coupons arrived in the mail she picked Safe-Dry whole house cleaning for 164.69.  Since most of the house is not carpet we had about 950 Sq. Ft. of carpet ? You would think this would be pretty average amount of carpet for a house. Basically they were advertising a flat rate for a house.  My wife keeps a spotless house and vacuums the carpets several times a week.  She calls the company and tells them she has a coupon ? they said they would come out and give her an estimate ? This is where the scam begins.  Technician comes out measure the carpet and some area rugs which come in at about 950 Sq. Ft. and absolutely tells her how dirty the carpets are.  When she ask about the coupon --  he tells her that the basic whole house is based on a 600 Sq. Ft. and try to sell her a $600.00
plus deal ? she told him no ? so he comes ? up with a $385.00 deal of a life time.  (My wife has not concept of how much area 600 Sq. Ft. looks like) My wife tried to call me at work; however I was unavailable ? Once I was able to call back he had convinced her then pressured her into the $385.00 price.  He was already done by the time I called. Once I got home my wife was still believing that 950 Sq. Ft. was a lot of carpet until I showed her another competitor?s coupon with a $168.00 for six rooms and clearly stated that 250 Sq. Ft. was their room size.  Quick math for $168.00 I could have had 1500 Sq. Ft. of carpet cleaned.    This person scammed my wife took and they failed to honor their coupon.  We had other thins done -- nothing to double the price.  Their coupon is a scam (unless you live in a doll house) since they are taking a flat whole house rate and converting it into a $0.275 Sq. ft. rate which they said is their normal rate.    Of course their Invioce is from an out-of-state company

Sought company over $69.00 coupon.  Once technician arrived, they stated that the square footage was ineligible.  After agreeing to pay the extra along with the deodorizer and deep clean with Microban.  The technician wanted to sell an $800.00 ultimate package but said he would throw it all in and mark it as a deep clean thus bringing the cost to $300.00. The technician did not vacuum carpets before cleaning stating that it would take too much time.  The technician ripped our carpet at the seam with his buffer machine.  My wife had to provide him with trash bags to remove spent buffing pads from our home. Upon further review of the carpet in the three bedrooms they treated, we found them to be saturated with liquid. We waited for the carpets to dry only to find that all stains were obvious and new ones had appeared.  We contacted the place of business around 8:34am 5/7/2915.  All they would do is send another technician out.  At 12:00pm 5/7/2015 my wife and mother-in-law stopped by the office to show the manager pictures and ask for them to honor the money back guarantee. He stated he would contact her in an hour and come look at the carpets, but he was not the owner and it was not his money.  He did not show up until 2:20pm.  Upon entering the house and looking at the carpets, he acknowledged his technician did not vacuum the carpet as per protocol and part of the services rendered. He continued to state that the technician did not utilize enough pads to remove their solution from the carpet, and that the work was unacceptable.  My wife stated that the only resolution she could come to due to the remaining solution in the carpet and the now sticky texture of the carpeting was to honor the 100% money back guarantee.  At this point the manager, Tommy, became irate and my mother-in-law asked for clarification as to why he could only offer $50.00 and be done with the situation. He then proceeded to throw up his hands and threaten to leave stating that he did not have to deal with them. My mother-in-law offered to leave so that there could be some sort of resolution offered.  At this point, she contacted me to bring me up to speed as to what was happening.  Tommy proceeded to tell my wife that there was nothing he could do for her other than send a technician out, that she had signed that I was happy, and that he did not give a s*** as to whether the carpets were wet when she signed or not. She stated there was a 14 day guarantee on their work, and there was no option but to honor the money back guarantee due to the condition the carpets were left in.   Tommy refused to honor the guarantee and then proceeded to tell her that my mother-in-law had no
business opening her d*** mouth because she did not have a horse in this race.  He accused my wife of, "Jacking Up {his} words."  At this point my wife began to cry and that this was her Mother's Day present and that her whole house
being in the living room and dining room with her child sleeping on the couch was less than ideal.  He stated that it
would be an inconvenience to get his technician out today, and that it was her only option.  He apologized for screaming
and yelling by stating, "I am a Southern raised boy and testosterone driven."  At that point, my wife was
just glad to see him leave.  Upon finding this out, I contacted the office looking to speak to whomever was Tommy's
boss.  I was told this would be Chaz and he would contact me.  Two or so hours later I contacted again only to be told that he had left after being told I wished to speak with him.  I left my cell phone number while the lady on the phone proceeded to give me attitude as though we had done something wrong.  I would never treat anyone the way my wife and mother-in-law were treated.  I am appalled at the fact this was allowed to happen.  All we wanted was for them to honor their guarantee and be done.