CW Fence and Deck

Chris always responded to my messages promptly and was able to answer any questions I had. He kept me updated during the fence installation. I highly recommend this business to anyone looking for someone to handle a fence project. Thanks

We had our back yard fenced for our dogs. It has wood across the front and wire with metal posts on sides and back. They did a terrific job and we are enjoying having our dogs safe. Thanks again.

Great job on time would recommend

Very pleased with job completed

Chris was great to work with and got the job completed quickly and diligently. Before this project started, I got quotes from several contractors in the area. Chris was the most personable and knowledgeable that we worked with. Would highly recommend.

Quick installation, easy to work with

Work was done quickly and professionally.

Very happy with our privacy fence. Had no issues, communication was prompt and professional. Highly recommend!

Great service

great quality and customer service! would definitely hire them again

SCAM - TOOK MY MONEY. We moved into a neighborhood in Thompson Station in the fall of 2019. While we had a great experience with various vendors during and after construction of our home, I was quite disappointed by the fence company we hired - CW Fence and Deck. We made our decision based on Google reviews, only to find out most of the reviews left were fake and by his own family members and himself. It is easy to spot now based on his writing style and grammatical errors. We paid $5,100 in a deposit about a month before our close date, so we could ensure we could start the fence upon closing. The start was very important to us, which is why we started the process so early. We were told this would not be a problem! Unfortunately, upon closing, we could not get the owner to give us a start date, just a vague **maybe next week if the weather permits.** - lets be real, we have had a beautiful fall and mild winter.- After weeks of asking, we finally stated we would like our money back. This is when Chris Waller (the owner) sent us a rapid fire of such aggressive and rude emails that is not appropriate for us to share, said we ruined his Thanksgiving among other things, etc. We definitely did not feel comfortable or safe with him setting foot on our property. This was very unprofessional and unsettling coming from a business owner to a paying customer. Chris Waller/CW Fence and Deck, has refused to give us our money back and threatened to take me to court over lost future wages...for a job he never did. We attempted to agree to a loss of 20% per his contract for aluminum materials just, so we could be done, but he refused to provide any proof our fence was ever ordered. This is when he fully stopped communicating with us. Looking back, there were many red flags. While his website said he accepted credit cards, he would only take a check. After our 1st meeting, he hounded me three times for a check in one day because he told me I needed to pay a deposit in order to hand over a drawing to give to our HOA (which ended up being denied because he could not even provide a correct drawing which I had to do myself.) Considering he cashed my check immediately, I am wondering if my deposit was used to pay for something else. Other red flags included me having to ask for a photo of what the aluminum fence would look like. I also sent him the brick information as he never bothered to ask for this information (we needed this to build masonry columns to match our home). I regularly had to contact him when it should have been his job to ask me all this information. After speaking with the Williamson County Clerk of Courts, I was shocked to find open cases against him for similar fence issues. I contacted a few of the other homeowners and this seems to be a common theme - take money but not do any work. I am amazed he can be in business and prey upon so many homeowners. If you are looking for a fence company, we do not recommend CW Fence and Deck. I would give 0 stars if possible.

What experience? He never showed up to do the work yet accepted the deposit so easily and cashed it immediately. Police report has been filed with the Williamson County Sheriff Department and multiple civil cases have been started against Mr. Chris Waller and CW Fence and Deck with the Williamson County Civil Court in Franklin, TN. If he ever bothers to make himself available to receive the court summons perhaps we will see him there to be accountable for his actions.

.

I would use him again. There were issues during the project, he came and fix them as he promised he will.