Dwayne & Judy King Tile

"When I originally bid the job for (Member name removed) it was for a shower tear-out only. It was my understanding that (Member name removed) would provide all shower hardware, as I normally do not provide this. As we were doing the job for (Member name removed)he asked my helper, Tim, if he knew of anyone who could remodel his deck using composite material. Afterwards, Tim approached me and said he could do this remodel himself. I personally did not do any work on the deck remodel. During the remodel, Tim needed help and asked his friend John to assist him on it. During the deck remodel two delays kept it from getting completed quickly: John went on a previously scheduled vacation and ongoing rain. After the deck was completed, (Member name removed) decided he wanted lattice installed on the deck. This is where the extra $600.00 he is referring to was spent; for lattice, extra materials, and a post for his mailbox. We did several jobs for (Member name removed) that I did not charge him for. (Member name removed) felt I owed him a mailbox install, therefore, I did not charge him for a mailbox install. Tim and John were temporary workers for me, as I normally do not have workers; I normally work alone. My daughter dealt with several health problems last summer, and due to this, I fell behind on my work. I hired Tim as he was a family friend who needed work during the time I was behind. Unfortunately, Tim, as I found out later, had personal problems that prevented me from extending his work. This did not prevent him, though, from doing an excellent job on (Member name removed) deck. I personally think I did an excellent job on (Member name removed) shower remodel. I went over and beyond trying to help (Member name removed) out. I normally do not do plumbing or electrical on a job. I, also, NEVER do decks or major remodels. I normally only install ceramic tile. I am more than willing to work something out with (Member name removed) to make him happy with the job. I attempted to call (Member name removed); however, during the call, he cursed me out and hung up on me. Afterward was when he filed this complaint. I would never cheat a customer out of money, and feel I went out of my way to help (Member name removed) out, and did a quality job. I finished his job in June 2013. (Member name removed) never voiced any complaints about faulty workmanship to me, until now. Once again, I am willing to work with (Member name removed) to come to some kind of resolution on this matter."