TRI-COUNTY APPLIANCE SERVICE

After saying they DO service my LG refrigerator, Tri-County sent a repair technician out same day who immediately knew what was wrong even before he did a thorough check of my refrigerator. He seemed knowledgeable and explained the repair process to me at length. Once I contacted LG and got a warranty replacement of the compressor approved, Tri-County was sent an email which gave them directions on how to quickly call the LG parts department and request the replacement compressor be sent at no charge. Tri-County then refused to call LG, at all. They insisted that I had to get the compressor myself. LG confirmed that isn't even legal since EPA regulation forbids them from shipping the compressor to anyone without a valid EPA certification. I called Tri-County and asked to speak with their office manager or owner. Ruby started our conversation by going on the offensive without even listening to anything I said. Once she paused for breath, I took the chance to explain the issue and what was being asked of them. Literally 5 minutes on the phone following directions given to them in an email that they already received. She stated that she doesn’t do all of that because these companies “keep asking for more paperwork” and that she “doesn’t run circles or jump through hoops.” She then said this entire issue was my fault because I didn’t ask whether they work with warranties at the start of my contact with them, as if that’s a reasonable question to expect a customer who knows nothing about appliance repair to ask during initial contact. Then she hung up the phone without another word.

OUTSTANDING !

Excellent! Two different issues resolved in a timely fashion!

Refrigerator in home we bought was not working properly. Ruby made some suggestions on the settings that might fix the issue. When this didn't work, she worked me into the schedule that day. Tech was very kind and informative. Resolved the issue within 30 minutes. Will definitely use them for my future appliance repair needs.

unknown

Terrific! Very nice person, took his time showing me what to do and the dryer is working perfectly. They came the next day after I called them while the other company would have taken two weeks.

unknown

unknown

When using this company, be very, very clear that you want the service performed and parts ordered. The job took much longer to get done than was necessary because the part was not ordered in a timely basic because of confusion on the part of the person setting the appointment.

Within 30 minutes of my phone call they were at my house. A relay switch on the compressor had burned out. They installed a new one and within the hour all was fixed at a reasonable price.

He was quite reliable and did a great job. I called them in the afternoon and he was here the next morning, right on time and he called me when he was on his way. It was a tough job getting the shaft off, but he knew what he was doing and did it right. He didn t leave any mess and I have recommended him to several people.