Smoky Mountain Upholstery
About us
40 + Years Experience
Business highlights
Services we offer
All Furniture Re-Upholstery & Repair Needs. Specializing In Residential & Commercial Upholstery. Do Restaurant, Hotel/Motel Furniture, RV, boats
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He came and looked at the sofa to be repaired. Told me he would have to locate the handle that was broken and would replace it. Didn't hear back for weeks, but what I didn't realize was that he had been in the hospital and that caused some delays. It was my fault that I mentioned earlier that I had paid the $49.00 but looking back it was another vendor that I had paid. I apologize for my prior remarks and at that time I was frustrated but still would like to make this right. I would definitely use them again. They also stood by their word and did not charge for the part or repair even after I offered to pay it.
Thank you!
Tammy Rhoden
"What the customerdid not realize is that because of hospitalization, there really was a time lapse. I can only apologize for that. I have, this date, received a note from Lane Furniture Co., stating that they can order the part that is needed. Will have to find out what the customer wants to do. As to the statement that I did take her $49.00, there was NO MONEY exchanged between the customer and myself. I did try to order the part from another company only to learn that it was not the correct part for the recliner in question. I also have offered to replace the part for the customer, at no cost to her, if she could get the part. I am sorry that this has happened, but I can only do what I can do."
- This is the second time I used Smoky Mtn. Upholstery to do some upholstery work for me. Previously, they reupholstered a large couch for me. (See previous review) Because they were so easy to work with and did such a fantastic job, I had them do these 3 additional pieces. Once again, their work was fabulous and I love my "New" furniture. I will always call them first for any upholstery projects in the future and I will always recommend them to anybody needing upholstery work done. They are very knowledgeable as well as fun to work with. It is so nice to work with experts that enjoy their craft and operate with integrity and honesty. Thanks guys!
very good to work with!!
Licensing
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