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American Fireplaces

Brick or Stone Fireplace Installation, Brick or Stone Fireplace Repair, Batt, Rolled or Reflective Insulation Install or Upgrade,

About us

Serving East Tennessee for over 20 years and offering over 40+ years experience, American Fireplaces is locally owned and operated. We have our own installers and service team, but regularly sell product "out the door" to contractors and homeowners. All orders require a signed estimate, 50% deposit and final balance upon completion or delivery. We accept the following credit cards: MasterCard, Visa, Discover. We do not offer any financing.

Business highlights

27 years of experience

Services we offer

& electric fireplaces, & gas logs. We offer NFI certified sales, & installation. We carry a wide variety of heart and fireplaces accessories in stock and are also happy to special order items too. Ask us about our insulation services for home or business too!, & mantels. We stock free-standing stoves, Call us for all things hearth related for commercial or residential applications. Our main products include (but not limited to): wood, fireplaces, gas, inserts, pellet, service, stoves

Accepted Payment Methods

  • CreditCard
Reviews
3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Showing 1-2 of 2 reviews
Tami H.
Feb 2018
5.0
Yes, I recommend this pro
$500
Very happy

Homeowner
Sep 2006
2.0
Yes, I recommend this pro
$2,500
They had the worst customer service ever. I was really disappointed with them. They wouldn t return our phone calls and it took them 3 months to complete a job they promised to have done in about a month. The pipes they ran up the wall to go through the roof were suppose to be insulated and they brought the wrong pipes. They eventually got everything installed nicely, but it was so hard to deal with them that I would never use them again.
Response from American Fireplaces
"I REGRET THAT THE MEMBER HAD SUCH A BAD EXPERIENCE WITH OUR COMPANY. WE HAVE A STRICT POLICY IN PLACE THAT ALL PHONE CALLS ARE TO BE RETURNED IN 24 HOURS. WE ALSO DO NOT ACCEPT FULL PAYMENT UNTIL THE JOB IS COMPLETE, SO OBVIOUSLY THERE IS NO EXCUSE TO LET ANYTHING SIT UNFINISHED FOR 3 MONTHS. UNFORTUNATELY, I ONLY RECENTLY BECAME AWARE OF THIS SITE. TWO YEARS IS A LITTLE LONG TO TRY TO ADDRESS THE MEMBER'S CONCERNS. I DID CHECK OUR RECORDS BUT THE INVOICE MUST BE UNDER A DIFFERENT NAME. I ENCOURAGE THE MEMBER TO CALL US IN THE FUTURE WITH ANY QUESTIONS OR CONCERNS AND APOLOGIZE FOR ANY FRUSTRATION."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

American Fireplaces is currently rated 3.5 overall out of 5.

American Fireplaces accepts the following forms of payment: CreditCard

No, American Fireplaces does not offer free project estimates.

No, American Fireplaces does not offer eco-friendly accreditations.

No, American Fireplaces does not offer a senior discount.

No, American Fireplaces does not offer emergency services.

No, American Fireplaces does not offer warranties.