Get matched with top heating and air conditioning pros in Saltillo, TN

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We called 4 weeks ago when we noticed our unit was freezing up. We called Action because we had just used them in the past and we were satisfied with that service. After we made an appt for someone to come out and look- he diagnosed our problem being a piston going bad. They were going to order the part and get back to us. I had to continually check on the part. After 3 weeks of getting the run around - the parts shipping- not shipping- shipping- not shipping and saying they have tried to reach 3 different supply companies to get this part and have been unsuccessful. I finally called in another local company to take a look and the piston wasn't faulty- in fact those rarely go bad. We actually have a leak in a coil. So.. after waiting 3 weeks to get the wrong part we now have to wait for the correct part to come in. And.. I finally called Action after 3 weeks of the run around and asked to speak to a manager and told him what was going on- he made some calls and got the part (wrong part) shipped instantly. Imagine that. So we have told Action not to come back and let the new company get the correct part. The frustrating thing is... you rely on these people to be experts in what they do .. put your trust in them. But after 3 weeks of the run around I felt something was off and we would have paid them to install a part and it not have even fixed our problem! So I don't recommend them and told them the least they could do was refund me back the $90 service call for misdiagnosing it. I was told to have a good day. Shame."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"