unknown

HORRIBLE!  The first time they came, the repair guy "fixed" the wiring and also added a part that wasn't allowing the emergency heat to turn off.  (That is why the wires melted)  Approx 3 days later we were out of town for the day and came home to a horrible burnt smell in the house.  We found that the "repaired" heat pump had caught fire and we were VERY lucky it did not burn down our house!  It was cold so we called the 24h emergency number THREE times and left messages.  NO one called us back that night, instead we had to call again in the am.  They sent out 3 guys this time.  The original guy freaked out and said he was SO every sorry and it was a miracle our house didn't burn down.  They looked at the unit and said the damage done by the fire destroyed the heat pump and it would have to be replaced.  We asked them to price this for us and they agreed and said they would contact us the next day.  About a week later I called the FIRST time.  After will over a DOZEN calls and messages left we still had no response.  Our home owners told us that THEY are responsible and that their insurance would cover the new unit.  During this time we moved down to FL for my medical treatments.  We continued to call.  FINALLY one day at 7am my husband was able to get hold of the owner.  The owner said he would see what happened and get back with us by the next day.  That was 3 weeks ago!  Another dozen calls and messages have been left with no response.  OH and we got a BILL!  We will be forced to take the company to court to get our unit installed.  It has been MONTHS now since they first came to our home.  
Stay away from these people!  Their technicians are VERY poorly trained and the owners do NOT stand behind their work.  

Johnny on the spot and they "git er dun".