Greenbriar Landscape Company Inc

Horrible experience using this company I used Greenbriar landscape to install sod in April ’21. Despite crew stating they’d first remove the visible rocks that are a fist size or bigger, they never did. Proof of this is had in the dozens of small areas where the grass was dying. Upon digging up each of these areas there were large rocks underneath. Also during sod install the crew left a small gap in between each of the strips of sod which became a tripping hazard after nearly every step. The yard looked like a jigsaw puzzle and you could clearly point out the size of each piece that was laid. I was told this would fill in over time on its own however it never did until I started to lay seed throughout all the gaps. I spoke to Kathleen Boone at the time of noticing these concerns and she said she’d come out and take a look. The first time she was to show she called just prior and said she couldn’t make it. The 2nd time she was to show I called her when she hadn’t arrived yet and she said she couldn’t make it. The 3rd time she was a no show once again and never answered my calls thereafter. Shortly after this, it was uncovered that Greenbriar never reached out to TN One Call prior to installing the 52 arborvitae trees that they planted at the back of my property about a month prior to when they laid the sod. If they had followed the law and scheduled the call then a water line would have been uncovered. Due to their negligence as the installers, I was notified by Consolidated Utility District that the trees have been planted directly over a water line and by law need to be removed. Kathleen, nor the owner of Greenbriar, Shane Fogle are willing to correct any of the issues in which they caused. Shane has never once responded to my emails, and Kathleen stopped responding altogether. The last time we were on the phone she hung up. The fact that this company is in business and operates in this manner is sickening. Thousands of dollars have been lost due to their negligence and thousands are still needed to correct their mistakes and start from scratch. My only hope with this honest and thorough review is that people see it before making the same mistake I did.

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They were prompt in coming out and in giving us an estimate. When I wanted to change some shrubs around they were a little upset with me which I do not appreciates since I'm the client. I wasn't really pleased as far as that goes. They had planted one Trudy and it was the wrong one but they did came out immediately and changed it to install the right one.

The initial installation of the lawn irrigation went well.  The company representative Shane Fogle was responsive on quotes and was chosen out of three bids from other lawn irrigation companies.  This was mainly because Shane Fogle "pitched" that he was in the neighborhood if anything went wrong (Greenbriar/Fogle had been contracted by our builder, Turnberry Homes, to maintain the grounds). His bid price was comparable to other vendors for our lawn irrigation installation.
The irrigation system worked as designed until I found out that my first water bill, for running the system 13 total days was $1150.00. I contacted the water company to investigate.  Greenbriar at all times (I repeat at all times, even at this writing on 11/6/13) took no responsibility and claimed the water meter was faulty & the water company was in error.  The water company removed their digital water meter and replaced it with a new  one.  They tested the original meter and found it to be working as designed and within standards.  The water company engineer suggested testing the irrigation system flow rate by using their digital water meter.  This was done by Greenbriar and resulted in the flow rate being double what the system was designed for (i.e. the zone should have produced an average of 10 gallons per minute (gpm) but tested at 20 gpm).  This explained why my water bill was twice what I expected.  The water company tested the "backflow" system and it was found that the pressure on the irrigation system from the street was approximately 160 psi.  When we consulted another expert they stated that at 160 psi and no pressure reducer installed on our system it would eventually suffer catastrophic failure.  At our request Greenbriar did install a pressure reducer but only after we determined they had not properly tested the input pressure from the main line.  I consider this a faulty installation. If I had not been vigilant about investigating the source of the problem the high pressure would have caused catastrophic failure, leaks underground, and who knows what other headaches (most likely after the year warranty expired). 
This was not my biggest complaint about Greenbriar.  Shane Fogle was responsive until it started looking like he was partially, if not wholly responsible, for a missed high pressure indicator that could have been catastrophic in the future.  Once it was apparent that I wanted compensation for my high water bill he would not call me back.  That is until I sent him a certified letter threatening to dispute the charge on my credit card.  When he finally contacted me he was rude and arrogant, even accusing me of trying to undercut him to get a better price, or money back, on the installation.  I am still debating whether to dispute the charge for the final payment. I think I have decided to take the high road.  Other homeowners in my development have experienced similar and even worse service from Greenbriar and Shane Fogle, not just with lawn irrigation but also landscaping.  I will not go into their experiences because I do not have all of their facts.  The common theme in all of them is extremely poor customer service and lots of attitude from Shane Fogle when things go wrong, or maybe more appropriately, do not go well. As a small business owner I think he will eventually sink his own ship with that attitude.

Overall, I have been satisfied with the services that this company provides our neighborhood. The trees, shrubs, mulch and lawn look very neat, trim and green in the growing season, clean in the winter. They complete their lawn mowing, weed eating and clean up in one day, weather permitting. Other services, such as fertilizing, are performed at designated times during the year. I believe most of the residents in the association are satisfied with the work.

They charge me $540 a month for their services. They are better than everybody else as I have gone through about four or five different landscapers. They are the ones who have continuously provided good service. They are extremely professional. They come out anytime there has been any sort of issue, it is immediately corrected and there haven't been really many issues. They talk with me prior to the starting and tell me of what they find it as good and the way they would do it. I have never had any problems with them of not coming out or not showing up are not doing their work. They're good at communicating everything.

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They are professional. They listened to me and offered advice. They did a lot of custom work. I will be using them again in the near future.

Greenbriar Landscape Company did a fine job. The workers arrived and finished right on time. The bushes are very nice quality, so everything looks great.

I felt like this company was very professional. I felt like the company was very consistent in quality services. This company completes all the jobs done in a timely manner. The company gave me an exact estimate of what I had to pay.