Kirkpatrick Homes, Inc.

Purchased an HVAC with a 10 year parts and labor warranty. They closed the "department" 6 months later and now won't stand behind their warranties even though we paid extra for this service. Don't recommend them at all. I would change my mind and delete this review if they would actually reimburse us for our expenses we incurred. Businesses should stand behind their word and warranties.

In 2020, my husband and I purchased an HVAC unit from Kirkpatrick Homes that included a 10-year labor warranty. In May 2021, we received an email that they were closing their HVAC department but that they would honor all labor warranties regardless of the department closure. On May 22, 2024, I notified Kirkpatrick Homes that our unit was not operating appropriately. Owner Samantha Kirkpatrick stated on the phone that they do not offer a 10-year warranty on labor & refused any service to our unit. I emailed all the warranty information to their office confirming the 10 year labor warranty following that conversation. To date, they have refused to return my phone calls or emails to resolve this issue. We were without AC for one week and had to contact Hiller Plumbing and Cooling to come fix our unit which costed us $1,705.15 even though we had already paid extra to Kirkpatrick Homes for a 10 year parts and labor warranty. DO NOT do business with Kirkpatrick Homes as they do not stand behind their warranty or word. I would gladly delete this review when I receive payment for the costs we have incurred.

Everything went very well

Our attempt at installing a ceiling fan went well until we found out that the dimmer for the recessed light located 2' away from the fan was controlling both the recessed fixture and the new fan. Somewhere along the 30 years of this condo, the wiring was done incorrectly. Dale did a fabulous job installing new fan-rated outlet box and running new wiring.

Very well. Technician was courteous, prompt, and efficient. Minimized time without electricity.

no problems....was given honest estimate of being able to do job since it involved removing tile. He completed just what he said he could do.

It went pretty smooth. They came out, and gave me a price. They went and picked up the toilet, and came to install it. It took about an hour and a half. It went great. I have no complaints, the toilet works great. They were fast and reasonably priced. I could not have asked for anything better. This was my first time using this company, and would recommend them.

Excellent. They even cleaned up after themselves which is a big thing for me.

They are a new company, the are very professional.