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QUALITY POOLS OF KNOXVILLE logo

QUALITY POOLS OF KNOXVILLE

Hot Tub or Spa - Repair or Service, Exterior Home or Structure Paint or Stain, Swimming Pool - Clean and Maintain,

About us

Proudly serving your community for the last 10 years, Quality Pools of Knoxville is owner-operated, and we will strive to always serve our customers with honest & dependable products, as well as quality workmanship. Our construction crews take careful steps to ensure that each phase of pool construction is performed correctly and in a professional manner. We guarantee your complete satisfaction. Some travel charges apply. No Subs.

Business highlights

24 years of experience

Services we offer

AND LEAK DETECTION, IN-GROUND SWIMMING POOL REPAIRS AND RENOVATIONS, NEW VINYL CONSTRUCTION

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
5%
1
0%
Showing 1-19 of 19 reviews
William E.
May 2017
5.0
Yes, I recommend this pro
.

William E.
Mar 2017
5.0
Yes, I recommend this pro
We were referred to Steve Cumbie and Quality Pools of Knoxville by Endless Pools. We purchased an Endless Pool and needed someone locally to install it. We were working with Woodruff Construction to build an addition to our home that would include this indoor pool. Steve worked with Kelley at Woodruff to coordinate the various stages of the installation. Everything went perfectly as far as the timeline and Steve stayed as long as it took to keep on schedule. He was efficient and competent and did an excellent job. The only glitch was after the job was completed, Steve went out of town and when we had a problem it was hard to get his associates to respond ASAP even though we had a big water leak. Had Steve been in town we are sure he would have responded sooner, but the other guys did not know us. They were able to fix the problem when they did get out here, so all was well. Overall, we highly recommend Steve and Quality Pools of Knoxville for any pool related service or installation.

Sue N.
Oct 2016
5.0
Yes, I recommend this pro
$264
They were very professional. They have a very helpful staff in their store also. Will answer any question you have or will find the answer.

Paul S.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Nancy A.
Nov 2015
5.0
Yes, I recommend this pro
$200
Although it was hard to get in touch with them --we played phone tag-- I would use them again in a heartbeat. They are very knowledgeable, but don't charge an arm and leg for their expertise. They took the time to explain the system better, something our pool builder didn't bother with. All around great job.

Martha M.
Apr 2015
5.0
Yes, I recommend this pro
$200
Great!  Rusty and Martha were so helpful. They know their pools.  Martha knew what was wrong just after describing it to her in laymen's terms (ie. doohickey, thingy).  Rusty fixed the non-working parts and gave me several tips on how to take care of everything.  I learned more about pools in 30 minutes then I have in years.  These folks are awesome!!! :)
Response from QUALITY POOLS OF KNOXVILLE
"Thank you for the nice compliment!"

Pascale W.
Jun 2014
5.0
Yes, I recommend this pro
$2,000
I thought that they did a very good job.  They came out and were on time and actually they were there early.  They were clean and professional.  They showed me how the work was done.  The price is comparable to anyone else.

John R.
Jun 2014
5.0
Yes, I recommend this pro
$375
Service was good. Came out and evaluated the issue right away. Took about 3 weeks to get back out with the part and repair, but was not an issue since it was not critical. I would recomend using these guys.

Lisa S.
Apr 2014
5.0
Yes, I recommend this pro
unknown

Robert K.
Mar 2014
5.0
Yes, I recommend this pro
$10,000
The repair crew was subcontracted to Quality Pool. The crew spent two days removing the old gunite finish. The third day the crew installed the new gunite material. The crew worked about ten hours with a short break or two. Within a couple days after completion of the job I discovered some decorative tiles on the pool steps were not aligned and the pool seemed to be losing water. I found the bottom drain to be leaking. After notifying Quality , Martha came out and confirmed the problems. Within two days the problems were fixed.

Scott L.
Mar 2014
5.0
Yes, I recommend this pro
They do it regularly. They actually handle our maintenance and opening and closing of our pool. They bill us. I like that it is a family owned company. They get to know their customer. They know us really well. When we go to their store, they know who we are and they know our family and our kids when they come in. They also do really good work. They do high caliber diagnostics, and they have all the chemicals and everything that we need to maintain our pool. They are just very easy in taking care of us. A pool can sometimes not be. They are always really great and very responsive.

Burt W.
Jan 2014
2.0
$1,200
Was the only store I could find to do the job. Calls went unanswered and when I did talk with someone it seemed that they didn't care if the did the job or not. The price was outrageous but again the only game in town. After I started using the pool again I noticed a lot of dirt behind the liner.
Response from QUALITY POOLS OF KNOXVILLE
"Although our estimate may have been expensive, we did not install this liner."

VIRGINIA H.
Oct 2013
5.0
Yes, I recommend this pro
$160
All work was performed as expected.  When I contacted the provider, I talked to an extremely helpful female employee who spent about a 1/2 hour on the phone with me trying to figure out what could be causing the leak in our pool.  She was very knowledgeable about the workings of a pool - pump, filters, etc. and was able to eliminate several potential sources of the leak.  This was done without scheduling them to come out and do any work, although I then requested them to come out.  I am very happy with this service provider and would absolutely use them again.  The trip charge was $10 and the standard labor charge was $95.  They were here over an hour and based on other work we've had done, this is very reasonable.

Mary T.
Jul 2013
5.0
Yes, I recommend this pro
$6,000
Installed a new liner for us & now  it is coming down  Have called a couple of times & they still haven't come to fix it
They promptly came & fixed it after I reported it to angie's list
Response from QUALITY POOLS OF KNOXVILLE
"The liner was actually installed in 2009 for $3,250.00. The liner was out of track due to no one living in the home or taking care of the pool for over a year. We did come out to put it back in track as requested, but due to the time passed from installation and the lack of care of the pool, this was not a warranty issue."

Scott L.
Jun 2012
5.0
Yes, I recommend this pro
They are great. The owner came out and double-checked the work after it was done. When we had questions he, was really responsive and took his time to make sure we understood what was going on and how to operate the system.
Response from QUALITY POOLS OF KNOXVILLE
"Thank you for the compliment . We appreciate your business very much!"

Patrick G.
Aug 2011
5.0
Yes, I recommend this pro
$350
Overall, the work went very well. They seemed to be very honest. I did not think they were trying to oversell me or rip me off but offered just what I needed. We did discuss bigger projects, which I will probably hire them for within the next six months, and they were very good at listening to what I wanted to do. I would rate them highly.

Bethel H.
Feb 2011
5.0
Yes, I recommend this pro
The sand was coming with the silted water in the pool and I thought we needed a new unit. Quality Pools of Knoxville then told me what was wrong and that it could be fixed. They fixed it and warranted their work. They even explained what we needed to do to get the water chemicals right in the pool on the phone and did not charge us for it.

John M.
May 2010
5.0
Yes, I recommend this pro
$11,000
They were slowed only by rain and finished the job within two weeks. They were marvelous! We have had bad experiences with several other pool companies, but Quality Pools of Knoxville were wonderful.

PATRICIA W.
Sep 2007
5.0
Yes, I recommend this pro
They were prompt, also offer pool inspections. They are reliable. They do good work and will continue to use them. They work efficiently, you do get what you pay for.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

QUALITY POOLS OF KNOXVILLE is currently rated 4.8 overall out of 5.

QUALITY POOLS OF KNOXVILLE accepts the following forms of payment: CreditCard

Yes, QUALITY POOLS OF KNOXVILLE offers free project estimates.

No, QUALITY POOLS OF KNOXVILLE does not offer eco-friendly accreditations.

No, QUALITY POOLS OF KNOXVILLE does not offer a senior discount.

No, QUALITY POOLS OF KNOXVILLE does not offer emergency services.

No, QUALITY POOLS OF KNOXVILLE does not offer warranties.