
SERVPRO of Chattanooga
About us
SERVPRO of Chattanooga provides 24-hour emergency services and is dedicated to being faster to any size disaster. Our highly trained technicians can respond immediately to your residential or commercial emergency. Have Questions? Call us today!
Services we offer
Biohazard, Carpet Cleaning, Commercial Services, Fire Damage Restoration, General Cleaning, HVAC Cleaning, Mold Remediation, Sewage Damage, Smoke Damage Restoration, Water Damage Restoration
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
17% | ||
7% | ||
0% | ||
7% |
"Thank you! We are so happy you had a positive experience with us."
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|Every piece of equipment they leave on the premises, whether its used or not is billed for by the day... Be sure that all is in fact being used!
"[remove member name], We appreciate you taking the time to provide feedback by leaving a review. I want you to know that we take all feedback, both positive and negative, very seriously and try to use it to improve the customer experience. We very rarely receive any reviews with anything less than an A rating from our customers, so when we received your review, I was concerned. In fact, other than your negative review, all have been A's with the exception of two B ratings and one D rating. Fortunately the customer who left a D rating had us confused with another service provider. In the few cases where we have received a review with anything less than an A rating, we received them very soon after we performed services. This is very helpful because it allows us time to rectify an problems for our customers. I am curious why, in your case, the review was left over two and half years after the services were performed. When I retrieved your information from our records, I noticed that we were contacted by our corporate office on August 10, 2011 and given your information. In your review, you mention two items that I hopefully I can provide clarification on: 1) You mention that our pricing is high. Under most circumstances, our services are paid for by insurance carriers. When this is the case, we most often use the estimating software that is accepted and often required by the insurance company. In other words, we do not set the pricing. Insurance companies do not pay any more than they are required to pay or feel is reasonable. 2) You mention the concern about being billed daily for equipment left on site. In the estimating software mentioned above, equipment is billed based upon a 24 hour period. When we leave a job site, we leave the equipment running. However, we also return each day to monitor the progress and remove equipment as necessary. I hope I have addressed any concerns that you may have. Feel free to contact me if there is anything further we can do to help. Sincerely, Jeff Cuthbertson President SERVPRO® of Chattanooga"
Licensing
State Contractor License Requirements
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