Services we offer
Cable television, high speed internet & home telephone services.
Number of Stars | Image of Distribution | Number of Ratings |
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25% | ||
25% | ||
8% | ||
33% | ||
8% |
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But in the end Comcast has the fastest internet and it is affordably priced. The other service providers have slower speeds and even higher prices. Another thing that burns my toast is that it cost me $60 for this plan. $10 for shipping a self install kit and $50 for them to flip the switch for the so-called upgrade.
Read your bill each month! I have been overcharged for services on each of the last 3 bills. Even for all these hassles this monopoly provides our service. We are stuck.
After 15 years with Comcast we finally made the change to EPB. Comcast has been nothing but a headache every time we wanted to make even a small change to our service. Their customer service is in the toilet and most of the techs they send to your house are uneducated on how to make things work. If you need to talk to someone be sure and allow at least 1 hour of your time because it will take you that long before you get to talk to anyone. And that is if they don't hang up on you and you have to start the process all over again. Six months ago we wanted to upgrade our service to include HD and add a box to the TV in the man cave. Well that was a mess as we went back in forth to the main office here 3 times before it was finally working. They gave us old and worn out equipment that did not work. Finally on the 3rd time I was given one of their new boxes (that matched the one we had on the main TV) and it worked. We then realized that it was time to make a change. When installing our new service we found that Comcast had cut main wire to our security system and rewired it inappropriately thus we have our security company come out and fix that issue now. The internet service was good, the phone needs work as there was a weird clicking noise at times that they could not figure out thus could never fix and the TV was just ok. Our biggest complaint is the customer service. If you want to purchase their service you will not have any trouble but everything is down hill from that phone call on.
I did not wish to use them again, but our apartment complex in TN forced you to use their cable service, so we went with them again. Besides, they had worked things out before, right? Well, after using their automatic payment service for about 6 months, a payment did not get made. My credit card expiration date had changed, and even though I made the change on the Comcast site, no payment was made. (All other utility companies had no problem making the change.) I suppose I am partially at fault for not checking to see that the payment was made, but I expected things to work as they were supposed to. Anyway, I received a call from Comcast telling me that I was behind in my payments, and my service was about to be ended. I immediately went into the site and made the payment that had been missed and made the next payment that was to come. The next bill I received showed I was charged a late fee of around $10 because their system didn't work.
I am now free of that company, but they still owe me $30.19. I finally called after two months to see where my check is. Maybe I should charge them a late fee of $10. They are supposedly sending a check, although it has been 10 days since I contacted them. They have 4 more days to get here in the timeframe they told me.
So glad to be free of this horrible company.
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