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Eidemiller Plumbing, Inc.
Excavation - Major Grading or Resloping, Sewer Main - Clear, Plumbing for a Remodel or Addition - Install,
About us
Locally Owned and Operated. Residential and Commercial Service Plumbing. Up Front Pricing. Cost is determined by the job.
Business highlights
16 years of experience
Services we offer
Faucet Repair/Replacment, Garbage Disposer Replacement, Re-pipe of Water and/or Drain Lines, Remodel, Sewer Line Repair/Replacement, Tankless Water Heater Installation, Toilet Repair/Replacement, Water Heater Repair/Replacement, Water Line Repair/Replacement (Trenchless Technique Available)
Reviews
4.826 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 8% | ||
| 0% | ||
| 0% |
Showing 1-25 of 26 reviews
John S.
Feb 2020
Two for two visits, prompt, professional, and really fast. James arrived (with notification) ahead of schedule, and was finished before the original appointment time arrived. We are super pleased and highly recommend them.
John S.
Jan 2020
Eidemiller sent James for a bath faucet repair. He was prompt, professional, and got the repair done quickly, including having to find a difficult to find part. Excellent service overall.
James S.
Jun 2019
Great job and very efficient.
Cynthia N.
Feb 2017
He said he had a cancellation and would be there in 20-30 minutes. He showed up on time and fixed the problem in about 30 minutes. I couldn't ask for better service. I highly recommend this company.
Response from Eidemiller Plumbing, Inc.
"Ms. [Member Name Removed], Thank you so much for choosing Eidemiller Plumbing, Inc. and for your kind words. We love taking great care of our clients. Thanks again! Trent Eidemiller"
Lloyd D.
Sep 2016
unknown
Sharon P.
Aug 2016
The plumber said that Delta had a brass holder behind the wall that lasts a very long time. He thought that we only needed to replace the cartridge to get the water to mix properly again instead of having to cut into the wall to install a whole new system at twice the price. He left to get the replacement cartridge for the older shower control. He brought back the cartridge, a new knob, and a new shower head. I was able to take the shower head and control system I had purchased back for a refund. The shower worked like new. He installed the new kitchen faucet and soap dispenser. I had bought a Kholer soap dispenser to use instead of the one that came in the box with the Delta faucet because of the reviews on the dispenser. The plumber told me that the finish of the Kohler dispenser was a little different than that of the Delta. I might not be pleased later with the two of them sitting together and that the Delta dispenser seemed ok to him. He installed both the faucet and dispenser with a larger washer. They now fit snugly and there is no leaking. I was able to return the much more expensive Kohler dispenser.
Aditya S.
Jul 2016
1) I contacted them through angie's list asking for a quote. 2) Trent emailed me directly (not reply by Angie's list) saying he could send a technician out to assess. Companies of this size with free quotes must have higher overhead. I was already concerned about higher prices, but I replied to the email to see if we could schedule something. No reply for a day even though it is now Thursday morning and I had asked if we could schedule something for Friday. Maybe the lack of quick reply was reasonable -- I was willing to give him more time to reply. But see next point. 3) I called since I didn't want to wait since I need to plan out my work at my job. I found out they would charge over $600 minimum for these two simple jobs -- even if nothing went wrong. I told them I would be willing to pay $200 unless something went very wrong, that I respected the fact that they are a higher quality plumbing service that what I need and that I will try to find someone in the price range of quality that I need. I want to make it clear that I think they are probably skilled plumbers. My view is that small easy jobs should get small prices, and that more skilled jobs should get hire prices. So I may want to call them back if I need a skilled job. I was dissatisfied with the price they quoted for a simple job, and also that Trent wanted to sending a technician out for a quote which would have forced me to take vacation time only to find out about the high prices (which he could have just told me over email, that it would be in some price range). If I had made a scheduled visit, that would have made me really upset since I don't get a lot of vacation time. Due to this experience, I am giving them a C. [An F for this experience, but a C since I think if I had a problem requiring a skilled plumber they might get an A]
Donald H.
Sep 2015
unknown
Krista R.
Sep 2015
unknown
Rick S.
May 2015
Work originally scheduled last Thursday for Friday. They called on Friday, said would be unable to fix leaking faucet (not a complicated repair, is it?). Rescheduled for the following Wednesday (today.)
Appointment time came and went, no call. I called, they said someone would be in touch by 12:30-1:00. I called the office twice and no one answered. Finally someone called at 2:30 and said they couldn't make it, and could we reschedule? No, I will find someone else, I said. (Curiously, this has happened twice now.) The lack of professional courtesy among plumbers is astounding.
Appointment time came and went, no call. I called, they said someone would be in touch by 12:30-1:00. I called the office twice and no one answered. Finally someone called at 2:30 and said they couldn't make it, and could we reschedule? No, I will find someone else, I said. (Curiously, this has happened twice now.) The lack of professional courtesy among plumbers is astounding.
Response from Eidemiller Plumbing, Inc.
"[Member name removed] states that we cancelled his first appointment. This is not correct. He was on our schedule for Friday, May 1, 2015. I dispatched one of my Service Technicians to his home. My Service Technician contacted [Member name removed] to let him know that he was about to head his way to perform the repair. In their phone conversation, my Technician asked about access to cut into the wall to replace the hose bib and [Member name removed] stated that there were shelves in the way and that he would need time to move them. HE asked if we could reschedule for Wednesday, May 6th. [Member name removed] contacted me on Wednesday to confirm our appointment time and I apologized and stated that the Technician that I was going to send to his home was on an emergency repair that was going to take several more hours. He said that he could move his afternoon appointments up and that he would be available after 12:30pm. I told him that he did not need to feel rushed because I believed that it would be well after that before we could get to him, but that we would call him as soon as we were able to head his way. He called early afternoon to check our status and when we told him that it would still be a little while before we could get to him, he cancelled the appointment. I regret that [Member name removed] had a negative experience with my company. I know our client's time is very valuable and waiting on a Technician can be very frustrating. In this profession, it can often be very difficult to pinpoint exact appointment times because jobs often turn into a bit more than they seem, or emergencies come up. However, I take full responsibility and feel like we could have done a better job of communicating with [Member name removed]."
Sharon P.
Jan 2015
He came to the house the same day that we called. He gave alternate possibilities for the leak, such as our 2 chihuahuas, to make sure we had considered diagnoses to examine beforehand. It turned out to be a toilet that was improperly installed during a remodel. It was sitting on the new floor and the wax was sitting on the old subfloor. The wax was not engaging, causing not only leaks, but septic tank fumes when the washer or dishwasher were used. He came back a couple of days later at our request to make a tightening adjustment,since the new extension was not quite sealed. We have had no problems since and are pleased with the prompt and accurate service.
Response from Eidemiller Plumbing, Inc.
"Thank you so much for taking the time to provide a review. We always appreciate feedback on our service and appreciate the kind words. Please let us know how we can be of service to you in the future. Sincerely, Trent Eidemiller"
Anne T.
Sep 2014
Did extensive troubleshooting to find everything that was going on. Responded to an emergency call immediately. Did the troubleshooting and resolution to all problems in one day. Informed me of everything he was doing, as the work progressed. The work required several investigations in my crawl space, which was exceptionally long and did so without complaint. He re-checked his work as it progressed to be sure that the leaks were correctly identified and resolved. He called in the evening to ask if there was any evidence of any further leakage, which there was not. The plumber was exceptionally professional throughout the process. He was clearly wanting a positive outcome for me; the customer. This experience definitely renewed my faith in the American work ethic.
Allen A.
Sep 2014
I have used Eidemiller in the past, and they have always been very prompt, professional, and courteous. Clean cut, uniformed employees, in professional, well cleaned vehicles. I did not elect at this time to have the work done due to costs involved.
Pamela J.
Jul 2014
Professional and courteous, fast reply and fast service.
Kim H.
Jun 2014
Very professional. He got right to work and dug out the broken pipe and replace the section that was broken. Put all the dirt back as well as the grass he was able to salvage. It cost less then I thought it would.
Alan D.
Apr 2014
Replaced copper pipes under the sink with plastic ones. Took these pipes and the old heating unit without permission, I'm sure to sell for recycling.
Response from Eidemiller Plumbing, Inc.
"At Eidemiller Plumbing, Inc., everything that we do is based on sound judgment and is done in the best interest of the client. The Service Technician replaced a small instant water heater under the sink that was provided by the customer. As part of the installation, instead of reusing the existing copper supply tubes, new poly supply tubes were installed so that everything from the emergency shutoff valves to the new unit was new. We do not reuse supply lines. Part of our service is removing all scraps from the job. We do recycle copper and other metals, but nothing is ever removed solely for the purpose of recycling. The copper tubes mentioned would probably be worth a dollar or two at most. Hardly worth risking my company's reputation. In our 4 1/2 years of business, we have had 0 complaints with the BBB. If the client had contacted me at the time the service was performed, we would have gladly returned the copper tubes to him. If he had requested that we reuse the old supply lines, we would have done so. However, we would not have been able to offer any type of warranty on them. Trent Eidemiller - Owner"
Ellen M.
Apr 2014
Although, I did not get to use this provider, they kept in touch by phone until my situation was successfully resolved. Many thanks to them for their professionalism.
BEVERLY B.
Mar 2014
Excellent experience with everything except a bit pricey.
Dori P.
Feb 2014
It was great, I do know he showed up on time, he was courteous; my husband was impressed with them and that's hard to do. The price must have been reasonable else my husband wouldn't go through with it. Whatever they did worked quite well.
Phil Y.
Jan 2014
The company employee showed up on time and performed and explained everything to our satisfaction.
Mary E.
Nov 2013
He supplied me with a new dispose-all and installed it for me. He was very nice and he came when he said he would come.
Ben W.
Sep 2013
The service visit went great. I received a call about a half of an hour before the technician arrived. I was unable to make that exact time so we arrainged a time about 30 minutes later after he got some food. he arrived right on time, evaluated my situation, gave me a quote for service and then made the repairs. He was professional, honest, efficient, and very through. He repaired the concrete wall around the outside water faucet as well. I was very satisfied with his work and the ability to call into to the office afterwards and pay by phone afterwards.
LENNIE R.
Aug 2013
The appointment went great. He cleaned up after himself. Did everything he said he would do. Was very nice and professional.
JULIA M.
Jul 2013
I called to get a seal or gasket replaced in the kitchen faucet. It was just a leak but I had a house inspection that day and needed it fixed. I was told they would be there at 9:30. Okay , I would be a little late to work. They arrived at 10:45pm after calling and saying they would be later because hey had an emergency to take care of. It took him two minutes to see the problem and quoted a price of $180.00 to replace a gasket. I questioned that. Then he said the he would have to replace the cartridge b/c the gasket on it had worn down. He said he had to go home depot and get it. Later he called and said it was just needing the gasket replaced and not the cartridge. Still $180.00. Flat rate. To his credit he did offer the $25 off coupon. It was fixed. I went to work and looked up prices for fixing a leak in kitchen faucet. low range was $76.00 and highest was $177.00. On the receipt it said " rebuilt gooseneck and gaskets". I looked up the process online. It took 10 minutes and cost $5-7 for the replacement. Make your own conclusion.
Response from Eidemiller Plumbing, Inc.
"We are a professional service company. Whether it takes us 10 minutes or 1 hour to perform a faucet repair, we still have the same amount of overhead to cover. We offer up-front, flat-rate pricing. If a client feels that we are too expensive, they have the opportunity to decline our service and they owe nothing. It is unfair to hire a company then price shop them afterwards and complain if you find a lower price. The client called and asked if we could get there that day to perform the work. We responded very quickly and completed the work for $25 less than the amount agreed to by the client and the inspection that the client was concerned about was able to take place as scheduled. We pride ourselves in our professional service. Trent Eidemiller - Owner"
Adam S.
Jul 2013
Whenever I've used them I've always had a good experience.
Licensing
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FAQ
Eidemiller Plumbing, Inc. is currently rated 4.8 overall out of 5.
No, Eidemiller Plumbing, Inc. does not offer free project estimates.
No, Eidemiller Plumbing, Inc. does not offer eco-friendly accreditations.
No, Eidemiller Plumbing, Inc. does not offer a senior discount.
No, Eidemiller Plumbing, Inc. does not offer emergency services.
No, Eidemiller Plumbing, Inc. does not offer warranties.