Two Maids & A Mop
About us
Two Maids & A Mop provides residential house cleaning services in Nashville. Call today for your free professional house cleaning quote. Cost is determined by the job. Additional contact name - Kristina Chastain.
Business highlights
22 years of experience
Services we offer
Deep Cleaning, General Cleanings., House Cleaning, Move In/Out Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.369 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 7% | ||
| 1% | ||
| 9% | ||
| 9% |
Showing 1-25 of 69 reviews
Kathy P.
Dec 2022
These 3 maids show up and hr. early and divide cleaning areas. The girl that cleaned master bedroom never cleaned or mopped floor or never touched bathroom. The maid that did next bedroom shut door and never did anything else. My hardwood floors had streaks and areas missed completely. The kitchen maid clearly didn't know how to clean stainless steel appliances. My fee was 415.00 for a job not even half done. When photos sent in to Supervisor she said, one maid was in training. I believe their AD states trained maids. This company is a rip off and their quality of work is lousy. Think twice. They lied to me about what services they would do for deep clean. I had to redo myself. Sorry company that doesn't care.
DeeDee C.
Feb 2019
I paid $455 for a deep clean. The staff came while I was at work (which is what I arranged) so I am unsure of the total amount of time that was spent at my home. When I got home, it was late in the evening and I just did a quick spot check to see that they did everything they were supposed to. The next day, I quickly realized that they had missed some things that were to be a part of the deep clean. The windows and blinds were supposed to have been cleaned but were not touched. Also, they used stainless steel cleaner to clean my stainless steel kitchen trashcan. It looked as if the product was put on the trash can but never wiped off. Then to my surprise, my wood table and one of the chairs in the kitchen also had the same product on it that the trashcan had. I called the company and explained what I had found. They asked for me to send photos, which I did and they recognized that their staff had also used the stainless steel cleaner on my wood table. They have offered to have my table and chairs refinished, which I have sent them an invoice for and am waiting on them to take care of it. They also came back out the next day and completed the deep cleaning by cleaning the windows and blinds. A few days later, I noticed that they had used cleaner in my self cleaning oven. I only realized this when I went to turn the oven on and my kitchen quickly became very smoking from the oven burning off that cleaner. I alerted the company about this as well and told them that a self cleaning oven (at least mine) does not require any cleaner to be used. Overall, I feel that the staff who came out did a rush job. Their cleaning was ok but really not up to my standards. For a deep cleaning service, I expected a spotless home but was disappointed that I did not receive that. The company has been good to work with regarding my table thus far but I am looking forward to having that behind me. The company also offered to come back out and take care of areas that I did not feel were up to standard but by that point I was just over the whole situation and was not interested.
Response from Two Maids & A Mop
"Thanks for your feedback [Member Name Removed]. We truly want to provide the best service possible. Our goal is always 100% satisfaction & we would love the chance to clean for you again in the future. We contacted the person about the table as soon as the invoice was sent, but we have not heard back from him. We will try again today. Thanks again for letting us know about your experience with Two Maids."
Kyle D.
Oct 2016
The first day they showed up and supposedly did the cleaning. It was the worst excuse for a cleaning I have ever seen. They came back the next day and re cleaned, It was better this time, but not anything I would call a move in deep clean. They do not move large objects which I knew, so I moved the refrigerator and stove out and they did clean behind them for me which was good. They were also supposed to clean in and out of cabinets, which they did after I moved the cleaning supplies that were under the sink. I get not moving large appliances, but not moving small cleaning supplies....come on. The tops of the showers were not cleaned and I had to point that out to them so they would clean them when they came back. They say they don't climb to clean, but they send tiny girls with a 2 foot stool, so anything above 6 ft was pretty much left uncleaned. No ceiling fans were cleaned, no light fixtures, none of the trim above the doors, virtually the top half of the house was left uncleaned. This "move in cleaning" is a joke, what good does it do to pay for a good cleaning before you move in, if half the house is untouched. To top it off, whatever was used to clean my laminate floors, caused them to curl up at the edges of a lot of boards. There is no way I can possibly prove they caused it, but I have many people who have helped remodel that couldn't believe what happened only 2 days after they were there the first time. I am sure I won't get a return phone call to the message I left for them. We spent 2 more days cleaning what they didn't so it was a complete waste of money. All in all, if you need a good cleaning, DO NOT USE 2 MAIDS.
Jim P.
Mar 2016
unknown
Response from Two Maids & A Mop
"We have absolutely no record of ever cleaning for you Mr. [Member Name Removed]! Are you absolutely sure it was one of our teams? We always ask for immediate feedback & are always happy to fix any mistakes. If we were the ones who cleaned for you, your feedback would have helped us do a better job moving forward. Our Pay for Performance plan is very important to us."
Jim T.
Mar 2016
unknown
Bryan T.
Mar 2016
.
Response from Two Maids & A Mop
"Thanks so much! Great to hear from you! We truly appreciate your review & look forward to being of service to you again!"
Laura L.
Aug 2015
Overall I was pleased with the service. A few things surprised me including that they didn't appear to move some smaller items to get all the pet hair and that they didn't vacuum under the couch which is pretty easy to get to. I had to do some spot cleaning after I got home, which I wouldn't expect with a deep clean. I also noticed the curtains were still pretty dusty. Otherwise the tables, blinds, stairs, mirrors and kitchen looked great. These are all things I hate to clean so seeing them nice and clean was refreshing. I look forward to seeing how they do with cleanings in the future.
Bridget H.
Aug 2015
I have been using your service for about 6 months now and I can't tell enough people how pleased I am with the results. I am truly impressed with the work that Sam and Melanie with Two Maids and a Mop did and appreciate the personal touches and they were perfectionists. Thank you so much. I will be calling 615-834-7071 and requesting them every time.
Response from Two Maids & A Mop
"We are so proud to be of service to you! Thanks so much for letting us know. Sam & Melanie will be proud to know they served you well. We look forward to a long relationship!"
Susan W.
Jul 2015
Our cleaning team (for this visit, it was Melanie and Sheri) does a wonderful job - it's always so nice to come home to such a clean house, especially since they take care of little things that I wasn't even expecting. If I have any dishes by the sink, those are washed and dried, the towels hanging up are always folded with some sort of flair, and the beds always look so nice with all the pillows and blankets arranged nicely.
Response from Two Maids & A Mop
"Thanks so much for the review! We truly appreciate your kind words & letting us know how your team is doing. We always want our clients to be 100% satisfied with their service & it's great to know we're a maid service worth talking about! Thanks again."
Franklin P.
Jun 2015
Overall, the cleaning was adequate. There was quite a bit of dust left over right after the cleaning. The major problem was that my office desk was ruined with some cleaning product that left a stain which looked like and oily stain. After numerous emails and sending pictures, this is still unresolved. The company is stating that they did cause the stain but it was noticed after I got back from my trip. I am in the process of getting an estimate to repair or replace my office desk.
Also, the company charged my credit card for two amounts that were not a part of the contracted amounts.
I would not recommend them.
Response from Two Maids & A Mop
"Here at Two Maids & A Mop, we strive for 100% satisfaction in all of our services. We can certainly understand this clients frustration. We are insured against damage & have asked for an estimate to be sure of what caused the damage so we can prevent this from happening again in the future. As for the charges, we have only ever charged this client for services rendered on 2 occasions. We truly are invested in serving all of our clients well & being a maid service worth talking about."
Linda J.
May 2015
unknown
Response from Two Maids & A Mop
"Hi [member's name removed] Thank you for the review of your services! It looks like it has been a year since we cleaned for you last. We would love a chance to clean for you again & to make you proud of our work. Please let us know if we can be of service to you again in the future. All My Best- Two Maids & A Mop"
Barbara C.
May 2015
unknown
Response from Two Maids & A Mop
"Hi (removed member name), We truly appreciate your feedback & the fact you have been with us for so long makes us very proud! Please keep responding to the review emails we send you after every cleaning to help us know how to serve you better. Our goal is always 100% satisfaction & getting the feedback helps us to make that happen! Thanks again!"
Stephen B.
Mar 2015
unknown
Response from Two Maids & A Mop
"Thanks for the review! We love being of service to such wonderful clients."
Carrie J.
Mar 2015
This service is so wholly unacceptable, unprofessional and a complete waste of money and time. I used them for approximately 3 months and "NEVER" in that 2 1/2 months did they do a thorough job on the house. Each time a number of things were left undone or done so poorly, a 5 year old could have done a better job.
The girls were young, inexperienced, inattentive, disstracted much of the time with personal things and never completed the jobs. Actually had to clean things after they supposedly cleaned. I even contacted the owner of the franchise at one time, who said she will work on it and make sure they paid more attention. But, it only seemed to get worse after that.
Additionally, they never had a set time, it was all over the board so we could never really plan things around it. Additionally, they just failed to call and let me know one week if they were coming at all. I had no idea and had to leave a message to see if we were even on the schedule.
Examples of things left undone over the 3 months:
--ALWAYS left crumbs, dust bunnies etc on floors; always had to ask them to redo and still there were things. I don't expect perfect, but you would think they would see the crumbs on the floor by the cabinets and they never moved a single piece of furniture so cobwebs galore underneath.
--frequently, left things undone in the bathroom, different each time, sometimes did not clean floor around toilet, sometimes left black water marks on shower; rarely did they wipe out the sink after they emptied the water so always had soap film on sink drain.
--often forgot to empty one of the trash cans; different rooms, not always the same one; and would forget to empty shredder which we asked for; when they did empty, they created a huge mess on the floor because they were careless and shreds went everywhere. Then, when they vacuumed, they failed to get all the pieces. So frustrating having to clean after they "cleaned."
--Rarely did they get everything on the floors when vacuuming. Wow, Really!
--OFTEN, when one of the girls was here, she spent the "ENTIRE" and I do mean the entire time on her cell phone handling personal things or talking with someone. DO YOUR PERSONAL STUFF ON "YOUR" TIME NOT MY PAID TIME!
Really this one was frustrating and really ticked me off, because I'm paying her to clean and she's focused on her own stuff. REALLY UNPROFESSIONAL. And you could always tell which areas she cleaned. WOW!!!
Finally, I had enough and talking with the owner made no difference. So, I contacted them by email to inform them that we were discontinuing service and why. But, they never once, responded in any way to say they were sorry, or ask about further details so they could improve. NOTHING.
Honestly, I've had various services over the years as we've lived in 8 different states and by far they are the WORST! Period. They are 100% a complete waste of money and it was clear they did not care at all about me as a customer.
The girls were young, inexperienced, inattentive, disstracted much of the time with personal things and never completed the jobs. Actually had to clean things after they supposedly cleaned. I even contacted the owner of the franchise at one time, who said she will work on it and make sure they paid more attention. But, it only seemed to get worse after that.
Additionally, they never had a set time, it was all over the board so we could never really plan things around it. Additionally, they just failed to call and let me know one week if they were coming at all. I had no idea and had to leave a message to see if we were even on the schedule.
Examples of things left undone over the 3 months:
--ALWAYS left crumbs, dust bunnies etc on floors; always had to ask them to redo and still there were things. I don't expect perfect, but you would think they would see the crumbs on the floor by the cabinets and they never moved a single piece of furniture so cobwebs galore underneath.
--frequently, left things undone in the bathroom, different each time, sometimes did not clean floor around toilet, sometimes left black water marks on shower; rarely did they wipe out the sink after they emptied the water so always had soap film on sink drain.
--often forgot to empty one of the trash cans; different rooms, not always the same one; and would forget to empty shredder which we asked for; when they did empty, they created a huge mess on the floor because they were careless and shreds went everywhere. Then, when they vacuumed, they failed to get all the pieces. So frustrating having to clean after they "cleaned."
--Rarely did they get everything on the floors when vacuuming. Wow, Really!
--OFTEN, when one of the girls was here, she spent the "ENTIRE" and I do mean the entire time on her cell phone handling personal things or talking with someone. DO YOUR PERSONAL STUFF ON "YOUR" TIME NOT MY PAID TIME!
Really this one was frustrating and really ticked me off, because I'm paying her to clean and she's focused on her own stuff. REALLY UNPROFESSIONAL. And you could always tell which areas she cleaned. WOW!!!
Finally, I had enough and talking with the owner made no difference. So, I contacted them by email to inform them that we were discontinuing service and why. But, they never once, responded in any way to say they were sorry, or ask about further details so they could improve. NOTHING.
Honestly, I've had various services over the years as we've lived in 8 different states and by far they are the WORST! Period. They are 100% a complete waste of money and it was clear they did not care at all about me as a customer.
Response from Two Maids & A Mop
"Our goal at Two Maids is always to provide great service to our clients. We ask all of our clients to review our services after each & every cleaning so that we may know what we can do to improve our service, if anything. In fact, the last two emails from this client stated that they would score their team a 9 out of 10, so I am confused about what we could have done better for this client. Had we received any correspondence about the dissatisfaction, we would have offered to send a team to correct our shortcomings & do what we could to give better service moving forward. We never want anyone to be unhappy with their service & are always glad to correct our mistakes if we are aware of them."
Sara C.
Jan 2015
I was contacted the day before they came with the exact timeframe of their arrival. The day of I was contacted by my cleaning lady and she endured that she had he correct house and also asked if there was anything I needed. She cleaned everything. I am so thrilled with the care that she took with my home. I left sheets out and she made the bed for me. I am extremely pleased with the service I was provided.
Response from Two Maids & A Mop
"Thanks for the review [Member Name]! We are very glad to have been of service. Thank you for using Two Maids & A Mop...a cleaning service worth talking about!"
John W.
Dec 2014
In three months, there was only one cleaning that was acceptable. We purchased the bi-weekly "premium" cleaning. The maids routinely failed to do all of the things listed on that cleaning. The fans and blinds were rarely (if ever) dusted. The sink of dishes they were supposed to wash were not washed, they were rinsed and put in the dishwasher (which contained clean dishes). The floors were often either not vaccuumed or they were sloppily done. Each week we had new/additional issues.
The last cleaning was so bad we requested a refund, but that request was denied, although they did offer to reperform the services for that week to make it right. Given the history of the past cleanings, we are going to decline that offer and look for a different provider.
The last cleaning was so bad we requested a refund, but that request was denied, although they did offer to reperform the services for that week to make it right. Given the history of the past cleanings, we are going to decline that offer and look for a different provider.
Response from Two Maids & A Mop
"[member name removed], Thank you for taking the time to let us know about your experience with us. Our goal here at Two Maids & A Mop is always 100% satisfaction. We strive for a high level of satisfaction & we are very sorry to hear you weren't completely happy with your service.We offered to return & even offered to send a different team. This offer still stands & we wish you all the best. Best Regards- Two Maids & A Mop"
Diana U.
Oct 2014
unknown
Ekene E.
Jun 2014
unknown
Rebecca J.
Jun 2014
unknown
Response from Two Maids & A Mop
"We thank this Client for her continued monthly service, and for taking the time to rate us on Angie's List. We are always seeking to improve the quality of our cleanings and service. If there is any valuable feedback that would help us improve so that you would think of our quality as A-rated service, please feel free to let us know! We look forward to seeing you next month and continuing to improve your experience with Two Maids & A Mop. Thanks again!"
Jennifer F.
Jun 2014
After a week worth of "researching" here on Angie's list for the right cleaning service I settled on Two maids and a mop. They were great to work with. Very professional on the phone, answered all my questions, gave me straight up pricing with set limitations for my needs. Scheduled a date and time that fit with my schedule and called the day before to confirm our time frame.
The morning of a team of 2 women showed up with all supplies, a smile and a very professional manner. I showed them the house, the spaces to clean and they got to work. As they were cleaning and I was supervising completed areas anything that was not done to my satisfaction was taken care of right then and there with no complaints.
Overall they did a great job and I will use them again. I was very pleased with my very first Angie's List Provider, it was well worth the annual membership fee.
The morning of a team of 2 women showed up with all supplies, a smile and a very professional manner. I showed them the house, the spaces to clean and they got to work. As they were cleaning and I was supervising completed areas anything that was not done to my satisfaction was taken care of right then and there with no complaints.
Overall they did a great job and I will use them again. I was very pleased with my very first Angie's List Provider, it was well worth the annual membership fee.
Response from Two Maids & A Mop
"We are so glad that we were your first choice and lived up to your expectations! There is quite a bit of information to sort through when researching a company, and we are honored to be your chosen company!!! We hold professionalism in high regards at Two Maids, and love when our Clients communicate with us prior to completing a cleaning. We are always eager to correct any mistakes. Thank you so much for inviting our team into your home. We can't wait to see you again!"
Julie H.
Apr 2014
unknown
Response from Two Maids & A Mop
"Thank you so much for your continued business and your kind words. We always enjoy providing service for you, and look forward to seeing you again soon!"
Titus D.
Apr 2014
At the beginning, things started off rocky. The first day, the maids left with our trash in tow! Worried about the potential for identity theft, we contacted the manager, Andrea. She explained that the maids are instructed to take the trash in their car if they are unable to find the trash can. Well, we were here and we also live in the city of Nashville. So, they could have asked where the trash bin was located, though it is by the alley like most trash cans in the city. Apologies were accepted and we moved on. The next week, the trash was stacked on the back porch, and the third week the trash was put in the recycle bin because it was closer. We called again, and were assured it would not happen again. Now a couple of months into "second" chances with the trash, we moved on to giving some feedback on our preferences. Don't use furniture polish on the expensive bed side tables. That worked for a while. Please be sure to dust - and to get the cobwebs from the corners of the ceiling. No luck - the cobwebs continued to build until we cleaned them. Please be sure to polish the stainless steel island - no problem, we were told. Fortunately, we have video and could see that there was a quick spray with a general cleaner and then streaks abound, move on the to next client. We then began noticing that our own supplies began to be used, which is odd when you're paying a premium price to a company. The price is supposed to include cleaning supplies, trash bags, etc. But the final straw was this week when we wrote the word "dust" on the range hood (it is stainless steel and very easy to see). We did this the night before the maids arrived. When we returned home the evening after the "cleaning" - you guessed it, the word was still there. We wrote to Andrea to tell her and to cancel our service. We're still waiting for an acknowledgment. They say to please rate them and they need a "10," but apparently if you can't give them a 10, you're on your own. This was the most expensive of the companies we called about or ever used, but by far was the worst from a value perspective since there was very little attention to any details. We would never recommend them to anyone.
Response from Two Maids & A Mop
"Two Maids & A Mop works hard to provide complete satisfaction for each and every one of our Customers. We have been very grateful for this Customer's months of business and the feedback they have provided in this review. At the beginning of their service, we truly learned a valuable lesson on handling inner-city trash service. Our teams had yet to venture down alley ways to dispose of trash, but they learned something new from it! We were happy to correct the issue because they seems to truly enjoy the overall results of their service. Each time they reached out to us with a concern we offered to correct it, and took immediate steps to communicate preferences and concerns with their teams. After the trash incident, concerns were few and far between, but always addressed. When we received a cancellation notice with a list of concerns that were not previously mentioned, we were disappointed to learn that we did not meet their expectations for service. Our efforts to resolve the issues were declined by the other party residing in the home, and we concluded we were unable to meet the Customer’s needs. We are truly saddened by the outcome of this situation, and can only hope that our continued effort to provide satisfaction for each Customer remains the highlight of our business. We learn from our mistakes, and we grow from valuable feedback. We always ask each Customer to rate their service and provide feedback so that we can learn what their preferences and priorities are for their homes. It’s open communication that really allows us to create long-term relationships with so many Customers. If you are searching for a maid service that provides excellent quality with genuine service, Two Maids & A Mop is a company that places Customer Satisfaction above the rest."
Michael T.
Mar 2014
The two girls arrived on time and went straight to work. They changed the bed linens, cleaned the bathrooms, dusted everything including the blinds, vacuumed the carpet and moped the wood floors. They do an outstanding job every time and we will continue using them.
Response from Two Maids & A Mop
"Thank you so much for always showing your appreciation for your teams. Our team members truly enjoy coming to clean for your family, and always talk about how welcoming you are to them. Just like customers appreciate great customer service, companies appreciate outstanding Customers! Thank you so much for your business, your open and consistent communication with us, and your encouraging feedback!"
Rhonda E.
Mar 2014
The girls were on time. Very pleasent and they did a wonderful job. I would highly recomend them. Best of all they loved my dog! T.
Response from Two Maids & A Mop
"Thank you for your business and the wonderful review! We take pride in our promise to arrive on time and it's always nice to know it's appreciated, especially when we travel quite a distance to arrive. Our ladies were very happy to meet you, and had wonderful things to say when they returned. It must have been the dog! We hope to see you again in the future, and don't mind to make the trip out to your home from time to time. Enjoy your Deep Cleaning, and thank you again for your business!"
Bryan T.
Mar 2014
They were early for the service, quick, thorough, and called for check on completion. They have always done a great job.
Response from Two Maids & A Mop
"Thank you so much for your business and great feedback. We were very excited to learn you had completed building your new home, and were thrilled to put the finishing touches on it with a Top to Bottom Cleaning for you. We have always valued your trust in our company to keep your home in great shape for you when your career keeps you on the road. Congratulations on your new home, and thank you for your continued business."
Licensing
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FAQ
Two Maids & A Mop is currently rated 4.3 overall out of 5.
Two Maids & A Mop accepts the following forms of payment: CreditCard
Yes, Two Maids & A Mop offers free project estimates.
No, Two Maids & A Mop does not offer eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.