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SERVPRO of Belle Meade/West Nashville
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Maid Service,
About us
Since 1967 SERVPRO has grown, for a reason, to be the industry leader in water and smoke damage clean up and restoration. Whether you need emergency flood damage restoration or specialty cleaning from Oriental rugs to air ducts, you can trust SERVPRO of Belle Meade professionals to make your house or business feel like home again.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Air Ducts, Carpets) Mold Remediation., Fire, Restoration – Water, Storm. Cleaning Services(Oriental/Area rugs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.722 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 14% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Tom B.
Aug 2017
great job small area affected
Steven S.
Feb 2017
Servpro was very responsive and the work was done as expected on time and in budget. It was the kind of experience you wish you had from all service organizations. I would definitely hire again, but hope I don't have to.
Response from SERVPRO of Belle Meade/West Nashville
"Thanks [Member Name Removed]! We were glad to help!"
Patrick J.
Jul 2016
unknown
Milton T.
Apr 2016
unknown
Lucy N.
Apr 2016
unknown
Laurel J.
Apr 2016
unknown
Vicki B.
Apr 2016
unknown
John T.
Mar 2016
unknown
JOSEPH T.
Mar 2016
unknown
Kim C.
Mar 2016
unknown
John B.
Mar 2016
unknown
Annavija M.
Mar 2016
Amazing! They did a great job. This provider's communication is very good. Their admin team is great. We had to reschedule due to weather and they were on-time, they were very respectful of our home. Because I work at home, they were very quiet so I was able to continue working. They worked quickly and then a supervisor came by to make sure that I was satisfied with the services.
Francine G.
Dec 2015
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David H.
Dec 2015
It has been a while but they did a good job for us. The estimate for how long the drier equipment would take was long. They did what they said they would do. There was a miscommunication about the equipment.
Colleen W.
Dec 2015
unknown
Richard T.
Dec 2015
unknown
David S.
Oct 2015
The ServPro team came promptly. They had the proper instruments to assess the water damage and the fans and other equipment for drying out the floors, walls etc. They were professional and courteous and did a reasonable job of cleaning up after themselves. They even volunteered to pressure wash the back deck which had gotten pretty dirty and muddy during the drying out process.
The only reason I rated them a B instead of an A is because several pieces of furniture were damaged: two inexpensive bookshelves and a gate leg table. Also, they put a small scratch on the front of my nearly new refrigerator.
The cost of the service they provided was covered by my insurance.
The only reason I rated them a B instead of an A is because several pieces of furniture were damaged: two inexpensive bookshelves and a gate leg table. Also, they put a small scratch on the front of my nearly new refrigerator.
The cost of the service they provided was covered by my insurance.
Erica F.
Jun 2015
We had a swarm of bees that got into our home between the stone and crown molding above our front porch. We knew where they got in, but we didn't know exactly where they ended up. We were not sure if they were in the walls or the ceiling. We had used Servpro in the past and I remembered they used a thermal camera to locate water intrusion. I called to see if they thought they could locate the bees with the camera so we would not have to destroy our dining room walls and ceiling trying to locate them.
Rob, the owner, personally came out to oversee the project. First they sealed off the dining room to keep bees out of the rest of our home. He brought out the thermal camera and it worked like a charm. He determined the bees were in the ceiling about 3 feet from where they entered. The bee man cut a 16x16" square in our ceiling and the bees were right where Rob said they were. Once the bees were removed, Servpro sealed up the small void that allowed the bees to get in. Then they repaired the drywall damage on the ceiling.
This is the third time we have used Rob and his team. They are professional, courteous, and clean. I highly recommend them, they are top notch!
Rob, the owner, personally came out to oversee the project. First they sealed off the dining room to keep bees out of the rest of our home. He brought out the thermal camera and it worked like a charm. He determined the bees were in the ceiling about 3 feet from where they entered. The bee man cut a 16x16" square in our ceiling and the bees were right where Rob said they were. Once the bees were removed, Servpro sealed up the small void that allowed the bees to get in. Then they repaired the drywall damage on the ceiling.
This is the third time we have used Rob and his team. They are professional, courteous, and clean. I highly recommend them, they are top notch!
Erica F.
Aug 2014
I usually don't write reviews, but I was so impressed with Servpro of Belle Meade I felt I needed to let others know. We had recently finished an extensive remodel that created an unbelievable amount of dust. I had spoken with several companies that were not interested in cleaning our ducts because several of our ceiling vents are nearly 25' off the floor.
I was very surprised the owner, Rob, personally supervised the job. He took the time to describe exactly how they would perform the work and answered all of our questions prior to beginning. I was apprehensive about having workers on the new hardwood and carpet we had just installed. They took great care to ensure there was no damage or dirt left behind.
They did an outstanding job and were very professional and great to work with from start to finish. I will definitely use them again to clean ducts and hopefully we never have fire or water damage, but if we do... they will be our first call.
I was very surprised the owner, Rob, personally supervised the job. He took the time to describe exactly how they would perform the work and answered all of our questions prior to beginning. I was apprehensive about having workers on the new hardwood and carpet we had just installed. They took great care to ensure there was no damage or dirt left behind.
They did an outstanding job and were very professional and great to work with from start to finish. I will definitely use them again to clean ducts and hopefully we never have fire or water damage, but if we do... they will be our first call.
Eileen G.
Dec 2013
Called on a Saturday and was told they wouldn't come out until Monday because it wasn't an emegency. They removed the water efficiently - however - once they left - yellow stains appeared in my carpet that were not there before. Since their slogan is and quot;Like it never happenedand quot; - I called and was told that cleaning the carpet was not part of the service and that I could pay for a new service call, and for cleaning the stains they left behind, but they would not clean up the mess they left behind. Very disappointing considering the price I paid for such a minimal service.
Lucas V.
Jan 2011
I was very disappointed with them. I had an internal leak in my house. They did work beautifully as far as cleaning up was concerned. The house was dry and there was no smell. However, the people that did the repair work for them were not good. The guy did not exactly do things in the way the things were meant to be done. I had to call him back to redo the work. He did not know what to do when the corners were all chipped. He did not have the professional ability to do the work. I think my home owners spent for it. First, their plumber came out and stopped the leak. Everything was dried. Big heated fans were left running and there was no moisture left. However, the fixing up of the sink and closet was difficult. There was a lot of resetting of cabinets. The man who came up to fix was at fault. I called him back. I took him to another room and there was a plastic cover on the cut corners. I showed him that and asked him to use such covers. He went and did the same. I was really bored of doing the thinking for him. The quality was fair. They were very responsive. They were not very punctual, though. They were professional once they came out. I will use them again in the future.
Response from SERVPRO of Belle Meade/West Nashville
"Member: Thank you for voicing your concern over substandard repairs during your experience. I wish I could change the experience you had back in January of 2006. I purchased the company in December 2006 and since then we have made many efforts to help ensure that type of experience is not commonplace. Since our ownership we are now a licensed general contractor in the state of TN and our vetted subcontractors are consummate professionals that work with the same professionalism that we strive to provide through Servpro on the mitigation/clean up side. I appreciate the fact that Servpro was able to handle the clean up and dry out to your satisfaction. While there is nothing I can do to change the experience you had prior to our ownership, with you saying you would use Servpro again(if ever needed) I am confident that your experience would be "night and day" from how this business was run prior to December 2006. Your comments help to make us better and for that I thank you. Best, Rob Dixon, Owner"
Homeowner
Jun 2006
Servpro was very responsive and did the best they could. There were mud stains on the couch and water stains they just could not remove.
Response from SERVPRO of Belle Meade/West Nashville
"THANK YOU FOR YOUR COMMENTS OUR OUR WORK. I AM THE NEW OWNER AS OF DECEMBER 06. WE APPRECIATE YOUR UNDERSTANDING BECAUSE OF THE DIFFICULT NATURE OF SOME STUBBORN AGED STAINS THAT ARE IMPOSSIBLE TO REMOVE. WE STAND READY TO HELP IN ANY WAY POSSIBLE. ROB DIXON SERVPRO OF BELLE MEADE"
Licensing
State Contractor License Requirements
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FAQ
SERVPRO of Belle Meade/West Nashville is currently rated 4.7 overall out of 5.
SERVPRO of Belle Meade/West Nashville accepts the following forms of payment: CreditCard
Yes, SERVPRO of Belle Meade/West Nashville offers free project estimates.
No, SERVPRO of Belle Meade/West Nashville does not offer eco-friendly accreditations.
No, SERVPRO of Belle Meade/West Nashville does not offer a senior discount.
Yes, SERVPRO of Belle Meade/West Nashville offers emergency services.
No, SERVPRO of Belle Meade/West Nashville does not offer warranties.