Pioneer Home Services

Please take my review seriously and consider another service provider for your HVAC, electrical, and plumbing needs. Pioneer Home Services should not be trusted with your most valuable asset - your home. *I would encourage you to take all of their positive reviews with a grain of salt - their techs pressure customers to leave five star reviews before they leave your home at the end of a job. Yelp has much more accurate reviews. My more detailed review can be found on Yelp, Google Reviews, BBB. I spent $60,000 with Pioneer AND paid them for their yearly maintenance plan, only to find out that the work they did was incomplete, incorrect, and dangerous. I had to fight with them every step of the way to get it fixed. I know it can be hard to find a home services company in Nashville, and when your heat or air conditioning is out there?s a lot of urgency to get someone to your home ASAP, but do not call Pioneer.

Plumber did such a poor job I had to pay another plumber just to correct his mistakes. He left his shop vac and tools afterward. Left a toilet in my closet which I was told was to be picked up 9 days ago. Called and spoke with Jasmine who was absolutely rude and condescending and refused to give me a day for the toilet to be picked up. Save yourself the headache and find anyone else.

Absolutely avoid Pioneer Home Services at all costs!!!!!!!!!! I had the misfortune of dealing with them when our A/C went out, and I chose them based on their seemingly great Google reviews. However, my experience was a nightmare. Their technician, Michael Miller, tried charging me a ridiculous $1100 for a simple capacitor and contactor switch. That only amounted to $40 online and 15 minutes of work. He actually tried to claim the parts alone were worth $800, which was beyond ridiculous. When I tried to verify the parts cost myself, Michael seemed hesitant and evasive about the quote, which immediately raised red flags. Later on, he quoted me $392 for the same job, which just added insult to injury. Save yourself the headache and find another HVAC company that actually values its customers. Pioneer Home Services, especially the technician Michael Miller, are the poster children for why people shouldn't rely solely on Google reviews to judge a company's credibility. AGAIN, AVOID THIS COMPANY AT ALL COSTS!!!!

The issue was a damaged cleanout that had been buried in the yard. They did an excellent job of getting everything dug up and replaced.

Quality service

They flooded our house.

Replaced trap primer

I was very pleased with their work.

I needed immediate service for a broken faucet that was running a large stream of water. This is all they needed to come out and try to upsell equipment that I did not ask for or need. Upon arrival the tech looked at my broken faucet ( I provided the new faucet) and my leaky tub faucet which only needed a $3.00 part. The tech tried to sell me $1500.00 of stuff I never asked for regarding my hot water heater and my air conditioner! I never gave him permission to look at either of those!!! I told him I would have to call someone else and he said she had to call his boss but he could give me a deal of $735.00 to fix both my kitchen and bathroom faucets. I paid because he turned my water off and said he could not turn it back on and I would be without water to my house until I decided to get it fixed. I reported this strong arm tactic to the BBB and the owner called on 9/7/17 to let me know he could refund a portion of my bill and he acted like he was doing me a favor. I accepted the refund and I thought he would send in good faith but it's now it's 9/26/17 and I have no refund. I recommend you keep looking for service because unless you like to be grossly overcharged for labor and services. This company is a JOKE!!!

We're on one of their annual service agreements. The whole pump and everything was close to $2,400. They also put in a UV bacterial killing air system. So, they also look after the air conditioning system.

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Fred was a pleasure. Informed me of the club, and I became a member. He did a great job. Thank you.

Great team of guys. On time, well spoken, nice people. Great great work.

Smooth.

On time, very pleasant, explained everything in detail and did the job in a very reasonable time.

The plumber arrived on time and went to work right away. He did his job quickly and with great care. He kept me informed during the process and was very friendly.

He did not do the proper work for my A\C unit.

They would get all "A"s.

It took 4 trips, but the job is now complete & done to my satisfaction.

Most everything went well. There were a few hiccups in the work due to them having to dig on my neighbors property as well. It took a lot longer than expected.

Fine... I can't remember (see above)

Very Well, even joined their maintenance club

Fred was very nice, polite and did a very good job

It went great.

Great, Fred was on time, efficient, and full of knowledge. I'm glad we called your company.