Parthenon Plumbing & HVAC

I had them come out to fix a leak from my water heater. They charged me over $400 and I still had the same problem. They came back and said they would have to replace a different part and it would cost over $1,000. I asked if I would any credit from the previous repair which the part did not need to be replaced. They said no but if I bought their annual service plan I would get a discount. I found another plumber that fixed the problem for $150. They are not very knowledgeable, or reliable to fix the problem. Will never use them again.

Parthenon was called out to do two separate jobs at my condo I am selling in Nashville. My realtor had recommended them after positive interactions in the past. While the work itself and the technicians were great, I take issue with being charged for two trip fees of $79 each. I can understand being charged if I were having them come out to quote a job then come back a second time to do it but that was not the case. They were called out the first time to replace three valves and that was accomplished in one trip. The second time was to reconfigure under the kitchen sink after a new sink was put in. Again a specific job that was done and handled in one trip. I spoke with someone in accounting who spoke with a manager named Trevor who decided that these two fees would not be waived. I do not understand this as it is necessary to actually come out to the property to perform a service! A trip fee should not be included. Between the two jobs I spent $934, which Includes $158 in trip fees and $450 in labor. I write this review to make others aware to ask questions about what you will be charged before you have them come out. A trip fee is redundant. I am very disappointed. I was overcharged. I have been a homeowner over 30 years and dealt with many plumbing, HVAC, electrical, etc. issues. I have never been charged a trip fee that either was waived after having the job performed or it counted towards the actual job being done. Not on top of everything else. Beware and ask questions of how you’ll be charged.

I absolutely love everyone I dealt with at Parthenon Plumbing & HVAC! Their customer service is top notch and they listened to all my concerns. The tech was extremely professional and nice. Couldn’t recommend them enough!!

I did not have a positive experience with Parthenon Plumbing. They did not disclose their service fee included a 1 hour minimum even if work was not performed (This was on top of the service call fee). In my case, the technician was at my house for less than 15 minutes, told us we needed a new water heater instead of performing any servicing and spent most of the time selling us on buying a new water heater. I called another company that was able to fix the issue. I recommend finding a more trustworthy option for your plumbing needs in Nashville.

Had a fill valve replaced. The service was scheduled on short notice and the plumber was able to come out within 30 minutes. Excellent service!

The experience went fine. He went an extra mile for it. The plumber was very professional and on time. He was nice, courteous and explained what he was doing.

They were professional. They were competitive on their pricing. They did a good job. They are going to help us with some other stuff soon.