NCA

The person was right on time, was very knowledgeable about the system, and performed efficiently and effectively. The price was reasonable for what I wanted, and the customer service was good as well.

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We chose NCA because of the low monthly monitoring fee ($20/month for wireless), despite the above average cost of installing the system ($400-$600). The installer was suppose to come in a 2 hour window, but showed up 30 minutes late. He did call to let me know he was running late, but it was inconvenient for me because I was on a tight schedule.  During the installation, the keypad could not get installed where I wanted to due to some studs being in an odd location. Wouldn't have minded except that he found this out after he drilled into the wall. Now we have patching and painting to do.  Fortunately, the alarm system works great, makes me feel more secure, and I have a low monthly payment so to me it's worth it.

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I was debating getting a new system for several hundred dollars but the consultant suggested I update the old one.  This saved me time and a lot of money.  I also like there is no contracts and cell service monitoring.

They came out to upgrade my security system.  This company offers great service at a great price.

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The visit was a service call and so it was free.  They were very prompt and forthright.  They explained everything very well and were very helpful.  They answered all my questions.  I felt very comfortable with them.

Everything went very well. The conversion went smoothly and quickly. We had one issue after our phone line was disconnected and reconnected which they came out and corrected. The installation was $89 and one year of monitoring was about $90. Very reasonable. No bells and whistles which fits our need for simple, basic home monitoring.

On 6/12, Mr. Stein sent a very professional and courteous installer who replaced my cellular unit free of charge and provided me with 3 months of free monitoring. This was above and beyond what I had expected. The installer was very fast and helpful in every way. I will certainly recommend NCA to all of my friends!


NCA is a fine company, lots of satisfied customers and is well-regarded. I was looking forward to becoming a customer myself, but was not willing to pay an additional charge for equipment I didn't need. My neighbor suffered a break-in recently and decided to install a security system. She spoke highly of her NCA experience. I knew Shooter's father, Jimmy, well - he was once a work associate at a leading transaction processing company in Brentwood where he had an interest in a product I that was marketing at the time. He was a great guy with a wonderful attitude. I've also only heard great things about Shooter. I don't begrudge this particular sales rep at NCA for misinformation, but his tone was unprofessional and I thought he was simply trying to up-sell me though I was very well educated on my own equipment. I would consider switching my service to NCA at some point in time, but not at the expense of unprofessional sales tactics.

The technician arrived on time, she was very helpful answering a bunch of questions we had. She managed to convert the system with little problem and was surprised the other companies had such difficulty. She converted our system and set us up for a cell service only plan. Cost was quite reasonable and the system has worked well. We've now had it active for 2 months and the only problem we had was one night when the system lost cell satellite signal/coverage of some sort, was restored by the next am. We're very pleased with the service.

The conversion had appeared to go well. The technician came out exactly a month ago to convert my alarm system. He arrived on time, and charged the exact amount that I was quoted. We discussed my needs, and ended up disconnecting the glass break sensor and installing window contacts instead. This was great because I have large dogs and laminate floors, so the glass break sensor would go off frequently when the dogs ran under it. We talked about how it is not ideal that the smoke alarm is very close to my kitchen, but when the old alarm company installed it they had said that because my kitchen is near the center of my very small home there really wasn't a better place. I had even laughingly told him about how I've had to explain once or twice to my old alarm company that the alarm going off is not a fire, just slightly burned dinner. The technician from NCA looked around a bit and then agreed with their decision about placement of the smoke alarm. At that time I was very happy with their service.
You can imagine my surprise when I received paperwork yesterday saying that they have not been monitoring my smoke alarm.
I called them first thing this morning to find out if this was just a mistake in paperwork, or if the alarm was not set up correctly. I have spent the entire day (despite the catastrophe going on at my own office) going back and forth with this company about my monitoring service.
I was told that they didn't write it down on their form, so I don't have smoke alarm monitoring. Then I was told that they only came out for a system conversion and not for adding new service, so they will only cover what my old alarm company covered. (At this point let's just ignore the fact that they did install new window sensors to replace the glass break sensor, so this statement is completely false.) When I explained that my old company DID monitor my smoke alarm and provided details about discussing my smoke alarm at install, the man on the phone became VERY rude. and quot;Are you SURE your smoke alarm was monitored?and quot; he asked several times. After I insisted that it was, and could provide a copy of the agreement and stories about talking to the old company for fire alarms he became even more rude. and quot;IF this is true, then we would have to have someone come out and check it.and quot; Ok, so why won't you just schedule this? He kept saying, and quot;well, IF this is trueand quot;. --- Really??? So just because your team wrote up the paperwork wrong you are going to call me a liar, repeatedly. After speaking to three different people I was told that someone would call me back to try to schedule an appointment for the next day. Well, by 4:20 I hadn't heard from anyone and called them back thinking that they would be closing in another half hour or so. I explained to a now different person that I had called earlier with a problem and hadn't heard back yet about if I could be scheduled in for the next day, so he transferred me to voicemail. I called right back and got a still different person who was even ruder than the earlier ones. She said the words and quot;I'm sorry for your problemand quot; but the way she said them was very clearly and quot;I'm sorry you won't go away.and quot; Nice attitude for someone claiming to be the manager with no one above her that I could talk to. I was finally told that someone had scheduled a morning appointment for me, but no one ever bothered to call me back to tell me about it. Last I had heard, they weren't even sure if they could even come out next day or if it would have to wait until some time in the future. I asked why no one called me back, and she told me and quot;We are very busy over here, and there is a very high call volume.and quot;. Ok, so what? I'm very busy too. I have a high volume on MY job, but I have now spent every spare moment chasing behind YOUR people trying to get THEIR mistake sorted out. I don't honestly care that employees at NCA don't feel like they need to do their jobs. They get paid to do a job, and they need to do it. Just like the rest of us. If you make a mistake, you fix it. If you tell a customer you will call them back with options for an appointment, you call them. And above all you don't tell customers that they are liars and you don't tell them you are too busy to fix your mistakes.
So I started my final conversation of the day tired but polite and just needing to know what they were going to do to resolve this issue. I hung up furious, a hair's breadth away from cursing, and am now strongly considering changing to another company after only one month with NCA.
We'll see what happens tomorrow. But at this time I do not recommend this company because of their very poor customer service. Yes, they are cheap. But remember that old saying, and quot;you get what you pay forand quot;.

They came out when I first moved in and reprogrammed my existing system. After a few false alarms I had them come out and put in a new system. They then offered to me a cellular device so that I could ditch the land line. Sure the monthly fee doubled, but it's still cheaper than most other alarm companies that offer less. After the new system installation I requested a fire monitoring device and they delivered. The ONLY issue I have ever had with them was the first time they called to tell me about my alarm going off. I panicked and didn't understand when they asked me for my phone pass code. I left the dog loose and he set off the motion sensor. I explained this to the caller and she asked for my pass code and I gave her my alarm key code. I had forgotten that they were two different things. So the only issue I had with them was my own doing.

I met with Daniel Lehmann of NCA at the property for an estimate prior to move in. I insisted on a hardwired system although he recommended 'wireless' detectors and sensors, etc. as a reliable cost-saving option. The work was finally scheduled a couple of months later after other remodeling was completed, and the landline phone was activated, prior to move in. The installation technician arrived on time, wore shoe covers as we requested to protect refinished floors, and completed the project in about half a day. The installation was as specified, clean /tidy and professional with all wiring run through walls and under floors, or over ceilings-no exposed wiring. My credit card was accepted on site for payment at completion.

The entire experience could be rated A+; from the estimating and giving the quote to the install. Every detail was explained and in some case the explanation of why. I had questioned the placement of a motion detector and was given an explanation as to why they believed it should be in a certain place. The estimator was more than willing to listen to my beliefs as well though. Installation was scheduled and work completed without incident and in a professional manner.

Update on this review as of 1/28/2013:
After reading my response on Angie's list, NCA sent out a senior technician to assess the situation. After arriving, and spencing a couple of hours on the system, the tech determined that there was an extension module that had been added to the board prior to us living in the home that was causing all of the problems. This was removed, and the board was reprogrammed without it as he said it was unnecessary, and things have been great ever since. NCA replaced 8 window sensors at $25 each (a strong discount) to make up for the trouble - this seemed satisfactory. Overall, they were able to make it right in the end. I hope the Senior Tech is able to share his expertise with the other techs that had missed this critical issue on the 3 prior visits to save other customers the same problem! Updating all ratings to an A except and quot;Qualityand quot; (Left at a B) since it still took multiple visits and a questionable review on Angie's list to get things fixed, but in the end, all is good!

Thanks for making things right NCA -
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When they first came out, they installed the communicator and said that they had checked all system components, and that the only thing we needed to do was change some batteries in some of the existing motion sensors and wireless window sensors that we had. We had purchased their service package, and batteries were supposed to be included, we thought, but the service person told us that he didn't have any with him, but we could easily buy some.
After we replaced the batteries in all the units he indicated needed replacing, some of the units were causing errors when we tried to set the alarm. So, we couldn't successfully set the alarm without skipping several zones.
We called and they came out without problems to look at the system again. The technician fixed some of the sensors and indicated that all systems were go, and the alarm should set without any zones being skippped.
We tried to set it that night, and still had to skip zones.
They came back out (We've now had to use 2 of the 3 service visits included with the service package). The service tech found a problem with one of the door sensors, and said it was fixed, but that night? Still had to skip the zone. With this call, all we asked was that we didn't want to have to skip anyzones. Please fix the system and TEST the system until they were able to set it without skipping any zones.
This never happened. We still need to skip a zone, can can't set the alarm when we leave the house, only at night when we sleep.
Also, we have had a multiple times where the alarm has gone off because of smoke in the kitchen (my fault) but no one called to check to see if the alarm was real. With our old system, our alarm could have gone off for 1 seconds, and we had a call within a minute. Even when they call, it is usually 5 minutes or more after the alarm has sounded. Maybe too picky, but it seems like a long time. Especially if your house may be on fire.
They were always responsive and punctual, but the actual product itself was poor. The price was good, it was on the lower end of the monitoring scale with other companies. I gave them a B on professionalism because they were always polite and tried, they just couldn't ever fix our issues.

The technician had to replace the control module, three smoke detectors, and re-hook some windows. He was able to replace my three door control panels as well with a new GE system. Works great with added features over my old alarm system. Showed up on time and got the job done in a couple of hours. While we had to pay a little more upfront for the new equipment versus some other deals out there where the equipment is free, we will make it back in the long term with the very affordable monthly fee of $10, which you can' t beat. Angie's List paid off on this one.

The service technician was prompt and knowledgeable. I have no problem recommending NCA

Existing older alarm system updated and activated. The service technician was actually early and said he could come back if needed. He tried to call before he came, but I was on a conference call and couldn't get to my home phone. He was extremely polite and helpful. I am SO glad I didn't attempt to activate the system myself as many monitoring companies had wanted me to. They all said they could "walk me through" what needed to be done. I ended up needing one new door contact and a new audible alarm. This was on top of the new panel (which I already knew I needed). He spent the full 2 hours working on the system and tested it completely before he left. VERY happy with NCA! Not only were they less expensive than most -- NO contract and $9.95 a month monitoring, but they were thorough and professional! I would recommend them to everyone!

NCA was highly recommended so I didn't have to do much searching elsewhere. I did research and inquire about alarm system with two other companies and I was not impressed with the contract, lease amounts or monthly cost for monitoring. NCA quoted me exactly what I would need and the exact cost over the phone, then they came to the house and checked where everything would be installed and what options were available and gave me a written quote.
The installation was scheduled for about a week later. The installer was knowledgeable and he even cleaned up every smidge of debris from the installation. He gave us a tutorial demonstration and we were good to go. We had wireless service installed as we use cell phone service and it is working beautifully. I am really impressed with this company and highly recommend them.

I called and told them the information they needed from and existing alarm system and they told me the cost to convert it to NCA over the phone. The quote was correct and exactly what was told. They set the system up and explained how to use it with my daughter. The tech set up the codes and the emergency code as well. He was in and out in 45 mins and you wouldn't of even known he was there. It was painless.