Nashvilleappliancerepair1.com

Feb 2nd           The
fridge starts ?beeping?.
Feb 3rd            The
electronic pad is not functioning.  I called
Sears repair.  I got an                                    appointment for Feb 5th (not good, but freezer
still frozen and fridge still                             cool/cold).
Feb 5th            Sears
does not show.  By this time, the freezer
is beginning to thaw.                                   I called ?Applicance Repair? and
was quoted a $69.99 service fee to come                           out.  I was also quoted that currently, a 5%
discount on the repair and they               were
waiving the service fee.  The technician
diagnosed it a as computer                            board
malfunction.  They would return Feb 6th to
install.  I was asked and I               wrote a $150 check for deposit
that I was assuming was for parts and
                        labor.
 
Feb 6th            ?Applicance
Repair? installed the computer board.  The
technician is                                  writing up the ticket, I go over to
the fridge and adjust the settings:  It does
                         not work. The
fact the technician didn?t test the replacement:                                                      (Unacceptable)
                       
                        I?m
informed the part is under warranty, so they will just ?warranty? it out
                        and
bring a replacement the next day.
Feb 7th            I
received a call from ?Appliance Repair? the part couldn?t be found                                                 anywhere and it would take most
likely, 5 business days to
get in.
                        I?m
obviously unhappy with this (after all the above), and make the                                                 comment ?What choice do I
have??.  I?m informed by the ?Appliance                                    Repair?
technician, ?Well, you could buy a
new refrigerator.?:                                               (Unacceptable)
 
Feb 8th            I
went on-line and purchased the board for my refrigerator from                                            AppliancePartsPros.com.  I chose 2 day delivery and received the part                               Feb 12th.(3
days, blamed on UPS).
 
Feb 16th         It
has been 6 business days (7 if you count Feb 7th).  I installed the board
                        I
had purchased (the fridge now works), and Regions Bank stopped                                   payment on the $150 deposit check.
 
Feb 18th         ?Appliance
Repair? calls. (Unacceptable)
 
1) If I can get the part (next day delivery, 2 day
delivery), so could ?Appliance Repair?. 
    Of course, the
shipping is higher and I?ve been quoted a repair cost.
 
2) ?Appliance Repair has called me from 3 different phone
numbers(1 of which I think
     was the
office).  If you can afford multiple
phone lines, you can afford higher           
    shipping.
 
3) I was informed ?You
could buy a new refrigerator?. 
This typically is not a viable
    option.  Fixing the refrigerator yourself is a viable option.
 
4) From Feb 2nd to Feb 18th(I was
out of town on the 18th but that was beyond the
    ?estimated 5 days?) is too long to
wait for a repair of an essential
item.
 
5) I feel the company deliberately held back the product since it was optioned to
me:
    ?You could buy a new refrigerator?
(plus the fact I was an ?unhappy? customer).