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About us
Stop overpaying for additional services in order to actually have the results you expected. In fact, this is used by traditional cleaning companies to charge additional amounts and make more money with less work. Instead, pay for an actual deep clean at the best competitive rate in Nashville that covers everything with the highest quality possible. Also, we offer recurring services with up to 20% discount and yes, still getting an always-deep service! (which is actually less than what our competitors charge for a regular cleaning) WE ONLY OFFER MOVE-INS/MOVE-OUTS and DEEP CLEANS. 20% off weekly services 15% off bi-weekly services Big savings on recurring services You should NOT overpay for a cleaning service that will actually cover eeeeverything! Call or text us directly at (615) 965-4011
Business highlights
18 years of experience
Services we offer
House cleaning, deep cleaning services, move-in & move-out cleanings, office cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5292 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 15% | ||
| 9% | ||
| 5% | ||
| 1% |
Showing 276-292 of 292 reviews
LYNETTE B.
Sep 2012
The price was really good, but I won't have them back. I shouldn't have to tell them the basics of what to do for cleaning. She never cleaned the oven after mentioning it twice to her. The machine that they use to wash your stairs did not turn out very well. They were very friendly and fast workers; It just wasn't quite what I expected and not very thorough.
Gayle R.
Sep 2012
They were very professional. I gave them a list and they were able to complete it.
Julia C.
Sep 2012
unknown
Kristen F.
Aug 2012
I purchased a coupon from Angie's list that was $75 for four hours of cleaning. We were needing a deep clean done before moving into our new house. Scheduling was such a hassle. The date was changed a couple times and when they finally did come we were out of town and couldn't even tell a cleaning had been done when we got home. The drawers and cabinets had not been cleaned out at all which we desperately needed done BEFORE our stuff arrived. After calling while very upset and asking for my money back I was told the no one had come over yet and would come the next day. Someone came over the very next day to finish the cleaning the original crew did not do. There was a crew at our house the previous day so I'm not sure why the owner did not know someone had already been there and/or why they did not do all of the work in the first place. Overall the cleaning was good but not great. The price we would have to pay for every other week cleaning was way out of our budget. This was our first experience with Angie's list and with all the good reviews we had high hopes of this company and were very disappointed. After all the trouble it ended up being a good deal because we did get to use our coupon.
ANN J.
Aug 2012
First of all they arrived 1 1/2 hrs late..which wasn't the workers' fault. Music City Maids Service didn't seem to care that I waited for their workers for this long. A woman named Hope was in charge of scheduling and consistently makes appts to close together causing the maids to run late. Plus their deal was DECEIVING! it was $75 for 4 hrs. Well the send 2 people and only work for 2 hrs...2 people @ 2 hrs each equals the 4 hrs so this causes them to RUSH their cleaning to get finished in 2 hrs. This is Bull****. The should have said this from the beginning. I don't feel that Hope delivered the best customer service to me especially when they were 1 1/2 hrs late for an appt i made a month ago...then having the nerve to laugh at me on the phone when i asked if they were coming to clean. Truly a disappointment and I will NEVER use them again! Poor customer service and lack of respect and consideration for my time and business. The maids did a great job...but at the home office...truly sucked. Will not recommend again.
Jennifer T.
Aug 2012
unknown
Response from denisse bird
"Member, thanks for taking the time to leave us a good review. We are always happy when we know our clients are happy with their service. If we can be of any help in the future be sure and let us know. Also, don’t forget we offer a 100% guarantee on our work and will always come back and correct any issues you find with our service for no charge. All our cleaners are CORE trained and coached on a regular basis to ensure we are providing the best possible service for our clients. Thanks again for the feedback and for the comments; it is very much appreciated."
ROBERT B.
Aug 2012
The crew called about 20 minutes and informed us that they would arrive on time. About10 minutes later the office called and stated that there had been an emergency and that another crew would come as soon as they finished a job they were on. This crew called in about 60 minutes to inform that they were on their way.
When they arrived they introduced themselves and asked to see the areas to be cleaned. There were 3 in the crew. They quickly organized them selves and got to work. They worked steadily and efficiently until done. There was no loafing.
When they arrived they introduced themselves and asked to see the areas to be cleaned. There were 3 in the crew. They quickly organized them selves and got to work. They worked steadily and efficiently until done. There was no loafing.
Response from denisse bird
"Member, we are very happy that you were happy with your service. Thanks for taking the time to write us a good review. If we can help in the future please be sure and call on us and we will work hard to do another great job for you. Thanks again for the review; your comments and business are much appreciated."
Barbara B.
Aug 2012
I purchased 4 hrs of maid service at a discounted rate from the Angie's Deals emails I receive. I was able to schedule a cleaning the same day I called. They sent 2 house-cleaners (2 hrs per house cleaner) for the job. They arrived at my house early and got straight to work after we discussed what I wanted done. They even finished a little early, so they even wiped down the stairs though I didn't ask them to do that.
Response from denisse bird
"Thank you Memner for the wonderful review. We are always very happy when our clients are happy with our service. Your review makes us smile and feel good about the service we provide to our clients. All our folks are CORE trained and we continually look for ways to make our service better. Thanks again for taking the time to leave feedback and for your business; it is appreciated."
Richard M.
Jul 2012
We purchased an Angie's list coupon for 4 hours of cleaning service. When I called to schedule, they informed me that my area wasn't covered in the Coupon, but that they regularly-serviced it. How does THAT work? At any rate, the condo was in the Davidson county area, so they scheduled the appointment.
When the appointment time came and went, I called the phone number listed and was told they were running a few minutes behind. No big deal, I'm cleaning other stuff in the condo. 15 minutes later I get a call from one of the cleaners telling me their GPS can't find the address. No one has ever said this before. Ever. 15 minutes later they're still not there, so I call the main number again. More excuses, they're on the way. They finally showed an hour after the original appointment time.
I find out there are two of them and they will clean for 2 hours, times 2 people = 4 hours of work. OK, not in the details they gave me but cleaning is cleaning. I show them where I want them to start and away they go. There were two workers, one of which had been doing this for many years and was efficient and polite and did a great job. The other had only been doing it a short time and let's just say that her definition of "clean" and mine are two different things. Repeating cleaning areas wasted some time with this person.
At the end of the time they weren't quite done, so I bought another "hour" (which was really 30 minutes each), and finished up a few items. I was also told they wouldn't do the outside of windows. I wanted them to clean the windows on the BACK PORCH DOOR. This is a door, not a window. They still wouldn't do it, so in the end we had to (and my fiancee' hates doing windows on doors).
All in all, the bathrooms, fridge, and oven got cleaned acceptably well, the service was worth the price from the Coupon, but I'm not certain I would utilize them again at full-price. Would have to specify who is coming to clean, as I don't want to pay for the inefficient girl again and they need to clean windows that are accessible from back porches, especially that are part of a door.
When the appointment time came and went, I called the phone number listed and was told they were running a few minutes behind. No big deal, I'm cleaning other stuff in the condo. 15 minutes later I get a call from one of the cleaners telling me their GPS can't find the address. No one has ever said this before. Ever. 15 minutes later they're still not there, so I call the main number again. More excuses, they're on the way. They finally showed an hour after the original appointment time.
I find out there are two of them and they will clean for 2 hours, times 2 people = 4 hours of work. OK, not in the details they gave me but cleaning is cleaning. I show them where I want them to start and away they go. There were two workers, one of which had been doing this for many years and was efficient and polite and did a great job. The other had only been doing it a short time and let's just say that her definition of "clean" and mine are two different things. Repeating cleaning areas wasted some time with this person.
At the end of the time they weren't quite done, so I bought another "hour" (which was really 30 minutes each), and finished up a few items. I was also told they wouldn't do the outside of windows. I wanted them to clean the windows on the BACK PORCH DOOR. This is a door, not a window. They still wouldn't do it, so in the end we had to (and my fiancee' hates doing windows on doors).
All in all, the bathrooms, fridge, and oven got cleaned acceptably well, the service was worth the price from the Coupon, but I'm not certain I would utilize them again at full-price. Would have to specify who is coming to clean, as I don't want to pay for the inefficient girl again and they need to clean windows that are accessible from back porches, especially that are part of a door.
Response from denisse bird
"Hi Member. Thanks for leaving us a review as we always appreciate the feedback to help us improve our service. The Angies list “Big Deal” we ran was for 4 man hours and only good in Davidson County. The cleaners that came to your house were actually both quite experienced and very efficient cleaners. If there was an issue with one of them I would love to speak to you about it as we consistently train and coach our employees to ensure we are providing the best possible service to our customers. As for the glass door, I apologize if there was some miscommunication there as my cleaners thought you wanted us to clean the outside windows of the house which requires a window service to do since we don’t carry that type of equipment with us. We would have been more than happy to clean a glass door and always do as part of our regular maintenance cleaning service. Again, I apologize if there were any miscommunications regarding your service and thanks again for your review; your business and comments are appreciated."
David W.
Jul 2012
Arrived on time with three cleaners.
Kept very busy during the time they were there and did a good job.
Kept very busy during the time they were there and did a good job.
Response from denisse bird
"Thanks for the good review Member. Our cleaners are CORE trained and work as efficiently as possible. We know your time is valuable and we want to provide as much value to our clients as possible. Thank you again for your business and we look forward to working with you again."
Michael R.
Jul 2012
Music City responded promptly to my request for service. They showed up reasonably on time and performed a thorough job. I will continue to use them.
Response from denisse bird
"Thanks so much for taking the time to provide a good review for us. We are always working had to improve every aspect of our service. Glad you were happy and we look forward to helping you out again in the future. Thanks again for your business; it is appreciated."
Lisa P.
Jun 2012
I used Music City Maid Service when I moved into my new rental home. I needed, not only a first clean on the home but sweeping out the garage, and a cleaning of the refrigerator and freezer that were left in the garage from the home owner. The homeowner had the property cleaned after she moved out, but moving brings dirt right back into the home. They had no problem helping me with all of this at a very good fee. They did an excellent cleaning job. The team manager that came out with them worked and supervised the entire job. I was very pleased and plan on using them again after we get settled in from moving.
Response from denisse bird
"Member, thanks so much for the wonderful review. We take pride in going above and beyond and are happy we could help you out and that you were so happy with our work. Let us know when you're ready for us again and we'll get you on the schedule. We hope you're enjoying your new home. Thanks again for your business; it is appreciated."
Phillip N.
Apr 2012
The lady in the office was very nice and easy to work with. They came in the morning to clean my house and the afternoon to clean the carpets. The lady's that cleaned my house did a thorough job and did exactly what I asked them to do. They were well mannered and personable and very good at what they did. Now for the best part, my carpets were horribly dirty because I had not had them cleaned for years and have two big dogs (I'm embarrassed to say this, but it's true). The young man did a walk through with me and pointed out a couple areas he said may not come clean. He then asked if I wanted a couple extra services (Scotchgaurd, sanitizer and upholstery cleaning) for which I did not use. There were no high pressure sales, he just simple asked if I wanted them. My carpets came out GREAT, he even got out the stains he wasn't sure would come up... I was shocked at the good job he did. It did take him a little longer than I expected but I think that's because he was intent on getting my carpets as clean as possible so I didn't mind so much. The other thing I liked a LOT about this company is that the prices they quoted were what I ended up paying. No bait and switch and no BS about higher prices if I wanted a good job. They quoted me a fair price and did a great job all around. I will definitely use them again and would recommend them to others.
Response from denisse bird
"Member, thanks sooo much for recognizing us for the way we price our jobs. We strongly believe in providing a fair up front price that gets the job done. We are not like other carpet cleaning companies running $25 specials that they know they can’t do and end up charging as much as triple or more when they are at the customer’s home. A carpet cleaning system with truck costs in excess of $60k dollars and no one can spend that kind of money and then clean carpets for such a low price. We think it's unfair to treat customers like that and we never will. Again, we are so happy you could see the real value in our honesty and service. Thanks again for the nice review and please don't hesitate to call us again if you ever need our services and we will do another great job for you."
Patricia E.
Oct 2011
Great; excellent team.
Response from denisse bird
"We are very pleased that you were happy with your service. Thanks for the feedback. Your business and feedback are very much appreciated. Don't hesitate to let us know if we can help you in the future with your housecleaning or carpet cleaning needs. Thanks again."
Kingston S.
Aug 2011
They did a fine job. I would use them in the future.
Response from denisse bird
"Thanks for the nice feedback Member. We appreciate the feedback and are always happy to help you with your cleaning needs. It was a pleasure cleaning your house and appreciate the business. Let us know if we can help you in the future. Thanks again for your business; it is appreciated."
Lee J.
Jul 2011
My initial experience with Music City Maids was very disappointing. I am a landlord and had an empty condo to be cleaned prior to a new tenant moving in and was not able to be there for the cleaning. I left a lock box with the key and assumed that they would do a professional job cleaning the unit.
Unfortunately, the service was below expectations. The hardwoods were left streaky and greasy and many items on my cleaning list were overlooked. They did do a good job on the refrigerator and microwave though.
I didn't find the lackluster job until after hours on Friday and cleaned the unit myself. I spoke to the owner on Monday and found him to be very empathetic, concerned and apologetic. He quickly provided a full refund, offered his heartfelt apology and said to call (even after hours) should anything like this ever happen again. I was very impressed by his customer service and the fact that he lived up to his satisfaction guarantee.
While I was initially disappointed, I would give them a second chance now that I know there is strong management behind the company.
Unfortunately, the service was below expectations. The hardwoods were left streaky and greasy and many items on my cleaning list were overlooked. They did do a good job on the refrigerator and microwave though.
I didn't find the lackluster job until after hours on Friday and cleaned the unit myself. I spoke to the owner on Monday and found him to be very empathetic, concerned and apologetic. He quickly provided a full refund, offered his heartfelt apology and said to call (even after hours) should anything like this ever happen again. I was very impressed by his customer service and the fact that he lived up to his satisfaction guarantee.
While I was initially disappointed, I would give them a second chance now that I know there is strong management behind the company.
Response from denisse bird
"We are truly disappointed with the fact that you were not happy with your service. We offer a 100% guarantee and would have happily come back to reclean any areas you weren’t happy with. I apologize for the issues you experienced and appreciate you taking the time to let us know about them so we can prevent this from happening in the future. I'm happy we could satisfy you in the end and make everything right. Please keep us in mind in the future and I can assure you we will do everything possible to ensure your happy with the service. Thanks again."
Martha W.
Feb 2011
Appointment was made at a time to my satisfaction. The two people - (Rachel and Micahel) arrive on time - asked for a tour of what they were to perform in which areas and they worked for 3.5 hours the first visits and then 2.5 each of the next two visits with excellent results. They even cleaned the windows! There was a ladder out and Michael asked if he could go up and clean the fan blades which were hung from a cathedral ceiling. They were a delight
Response from denisse bird
"Thank you soooo much for taking the time to write a review for us. We are very happy you are pleased with our services. We always work hard to make sure every customer is happy with us. Your feedback is appreciated and so are you. Thanks again for all your business and for keeping us in mind for all your housecleaning and carpet cleaning needs. It's always a pleasure to serve you. Thanks again."
Licensing
State Contractor License Requirements
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FAQ
denisse bird is currently rated 4.5 overall out of 5.
denisse bird accepts the following forms of payment: CreditCard
Yes, denisse bird offers free project estimates.
No, denisse bird does not offer eco-friendly accreditations.
No, denisse bird does not offer a senior discount.
No, denisse bird does not offer emergency services.
No, denisse bird does not offer warranties.